RTAMS Audio/Visual CM/PM Services

PERFORMANCE WORK STATEMENT (PWS)

Range Training Area Maintenance Section (RTAMS) A/V CM/PM Svcs

1. Scope This Performance Work Statement (PWS) describes repair services for the Range Training Area Maintenance Section (RTAMS) audio and visual equipment in the identified rooms in Building 1707, Marine Corps Base, Twentynine Palms, CA. This contract will consist of a Base Year plus two (2) Option Years. The objective is to maintain the current equipment in operational condition to the maximum extent possible, minimizing the need for equipment upgrades and ensuring continued functionality. The Contractor shall provide all labor, management, supervision, and non-furnished tools necessary to perform the repair of the items as identified in the attachment. The period of performance start date will be After Receipt of Order (ARO) or as soon as possible, with a duration of 12 months.

2. Work Site Locations The work will be performed at the following location:

• Building 1707, Marine Corps Base, Twentynine Palms, CA
• Classrooms: 103 (Classroom A), 104 (Classroom B), 105 (Classroom C), 106 (Classroom D)

3. Performance Requirements/Tasks The contractor shall perform the following tasks in accordance with the standards and expectations outlined in this PWS:

Task 1: Corrective Maintenance and Repairs

• The contractor shall diagnose, troubleshoot, and repair issues affecting the functionality of the Audio/Visual systems in the designated rooms.
• This includes addressing deficiencies identified during inspections, routine maintenance, or reported by end users to ensure operational efficiency.
• The contractor shall take all necessary corrective actions to restore full system functionality and provide recommendations for sustaining long-term performance.
• All repairs shall be documented, and a detailed report shall be provided within 10 days of completion.

Task 2: Preventative Maintenance Visits

• The contractor shall perform quarterly visits focused on preventative maintenance, ensuring the longevity and reliability of the Audio/Visual systems.
• These visits shall include:
  • Cleaning of all Audio/Visual equipment.
  • Conducting comprehensive system functionality tests to proactively identify potential issues.
  • Inspecting and maintaining all UPS battery components for the Audio/Visual equipment.
  • Implementing minor adjustments or firmware updates to optimize system performance.
• A detailed maintenance report, including findings and any necessary recommendations, shall be submitted within 10 days of each visit.

Task 3: Emergency Support

• Contractor must be prepared to provide at a minimum, two 24-48 hour emergency response service calls annually, as directed through the Contracting Officer Representative (COR) and the Technical Point of Contact (TPOC). The COR/TPOC will be presented at the time of award.

4. Contractor Quality Assurance The contractor shall establish and maintain an effective quality assurance system to ensure compliance with the performance requirements of this PWS. The system shall include:

• Regular internal inspections and audits.
• Documentation of inspection results and corrective actions taken.
• Compliance with government-specified quality control measures.
• Reporting procedures for non-conformance issues and resolution timelines.

The government reserves the right to conduct performance evaluations and quality assurance inspections to ensure compliance with contractual requirements. The contractor shall cooperate fully with government representatives in the evaluation process.

5. Warranty

• All equipment furnished by the contractor shall be accompanied by each manufacturer’s standard warranty.
• The contractor shall be solely responsible for ensuring that warranty repairs are made.

6. Hours of Work

• All work will be conducted during standard work hours, Monday through Friday, 0800 – 1700 Pacific Time.
• Alternate work hours may be pre-arranged with the Contracting Officer Representative (COR) or Technical Point of Contact (TPOC) provided at the time of award.

7.  CONTRACTING OFFICER REPRESENTATIVE (COR).

• The designated COR shall be the technical point of contact for the Government.  The COR shall be appointed in writing by the Contracting Officer of the Regional Contracting Office (RCO).

• Upon learning of any discrepancy during the service period, the COR will contact the contractor and coordinate a resolution.  All logistical coordination and contact with the contractor shall be initiated by the designated COR.

• The COR shall coordinate with the contractor their base access to the installation.  Only authorized representatives may render contractor services, unless the list is subsequently modified by mutual agreement between the contractor and the COR to add/delete or terminate authorized representatives. 

• The COR shall review and certify the contractor’s Invoice in Wide Area Workflow (WAWF) to ensure that services cited have been performed; and are consistent and reasonable for the effort completed during the period covered by the Invoice.     

• The COR shall monitor the contractor’s service progress, costs, and quality of performance; notify the contractor of deficiencies observed during surveillance and direct appropriate action to effect correction.   

• The COR shall record and report to the Contracting Officer any incidents of faulty or nonconforming service, delays or problems.   

• The COR is not authorized to make changes or provide monetary adjustments to the contract.  The only authority that can make contractual changes is the Contracting Officer of the Regional Contracting Office at (760) 830-5118.  The designated COR will be assigned upon award.