Romo service & support for afms

The National Park Service Intermountain Region seeks service, support, and maintenance for 11 automated fee machines at Rocky Mountain National Park, with quotations due August 5, 2026. The procurement is a 100% total small business set-aside, open only to firms meeting small business size standards under NAICS 811210.

Place of performance is 1000 US-36, Estes Park, Colorado 80517. The contractor must service VenTek M600 AIO CORE MACHINE payment kiosks deployed across five entrance stations (Beaver Meadows, Fall River, Grand Lake, Wild Basin) and two trailheads (Lily Lake, Lumpy Ridge). Nine machines operate on AC power; two operate on solar. Ten machines use AT&T or Verizon wireless cellular connectivity; one uses satellite. The contractor must provide 24/7 technical support with 30-minute response times for urgent issues (95% resolution within two hours) and two-hour response times for normal issues (95% resolution within four days). All services must maintain PCI compliance and PA-DSS certification, with credit card processing through Treasury-designated processor Vantiv. Equipment must comply with Section 508 accessibility, ADA requirements, IP54 rating, and operability between 0°F and 110°F. The contractor must acquire and manage wireless cellular connectivity for applicable sites and provide quarterly technical support reports and managed services compliance documentation.

The contract base period runs August 1, 2026 through July 31, 2027, with four one-year option periods. The solicitation is firm-fixed price. Evaluation criteria include price, technical capability to service VenTek M600 machines or similar payment kiosks with PCI compliance, and prior experience with similar projects. A mandatory site visit is scheduled for August 3, 2026 at 11:00 AM. Offerors must be registered in SAM with active UEI and confirmed small business status at quotation submission and award. Quotations must be submitted via email to Billie_thomas@ios.doi.gov by 11:00 AM Mountain Daylight Time.