RFP OIG Hotline Services
Closed Solicitation Posted
- Solicitation number
- RFP_OIG_Hotline_Services_Draft
- Agency
- Immediate Office of the Secretary of Transportation Department of Transportation
- Responses due
- Set-aside
- HUBZone Sole Source
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Place of performance
- Washington, District of Columbia 20590, United States
- Points of contact
-
- Bernice Nelson bernice.nelson.ctr@dot.gov
- Robin Gates robin.gates@dot.gov (202) 366-1408
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Transportation Immediate Office of the Secretary is seeking to procure contractor services to manage the OIG telephone hotline. The contractor will be responsible for receiving and recording any allegations of fraud, waste, and abuse and forwarding the reports to OIG hotline investigators. The services must be available 24 hours a day, 365 days a year and must be answered by a live person. The North American Industry Classification System (NAICS) code for this effort is 561421, Telephone Answering Services. Award will be based on best value, considering technical capability, management capability/personnel, and past performance. Questions are due by June 7, 2024, and proposals are due by June 10, 2024, via email.
This is a HUBZone small business set-aside solicitation. The anticipated period of performance is five (5) years, with a one-year base period and four one-year option periods. The incumbent contractor is able to submit a response. The work must be performed at the contractor's facility, and the contractor will not have access to government facilities. The estimated value for the base period is $96,000, with a projected 3.5% increase each option year, reaching $110,162.20 in the final option year. The place of performance is Washington, DC 20590.
Notice text
3 versions
Update #3 · Latest ·
The purpose of the attached Statement of Work (SOW) is to acquire Contractor services to manage the OIG telephone hotline by receiving and recording any allegations of fraud, waste and abuse and forwarding the reports on to OIG hotline investigators for disposition. Hotline services must be available 24 hours a day, 365 days a year and must be answered by a live person (no voice mail can be utilized). Allegations may be reported by DOT employees, contractors, or the general public issues that may be reported are the following: Computer Crimes, Employee Misconduct, False statements and False Claims just to name a few.
The NAICS code for this effort is 561421, Telephone Answering Services.
The anticipated period of performance proposed is five (5) years inclusive of a one (1) one year base period and four (4) one year option periods).
Award will be based on the best value.
Questions relative to the RFP should be directed to Bernice Nelson and Robin Gates via email by no later than June 7, 2024, at 12:00 pm Eastern Time.
Proposal submissions are due no later than July 8, 2024 at 3:00 pm Eastern Time via email to Bernice.Nelson.ctr@dot.gov with a copy to Robin.Gates@dot.gov. Please reference: “RFP: 693JK424R700003 OIG Hotline Services” in the subject line.
Update #2 ·
The purpose of the attached Statement of Work (SOW) is to acquire Contractor services to manage the OIG telephone hotline by receiving and recording any allegations of fraud, waste and abuse and forwarding the reports on to OIG hotline investigators for disposition. Hotline services must be available 24 hours a day, 365 days a year and must be answered by a live person (no voice mail can be utilized). Allegations may be reported by DOT employees, contractors, or the general public issues that may be reported are the following: Computer Crimes, Employee Misconduct, False statements and False Claims just to name a few.
The NAICS code for this effort is 561421, Telephone Answering Services.
The anticipated period of performance proposed is five (5) years inclusive of a one (1) one year base period and four (4) one year option periods).
Award will be based on the best value.
Questions relative to the RFP should be directed to Bernice Nelson and Robin Gates via email by no later than June 7, 2024, at 12:00 pm Eastern Time.
Proposal submissions are due no later than June 28, 2024 at 12:00 pm Eastern Time via email to Bernice.Nelson.ctr@dot.gov with a copy to Robin.Gates@dot.gov. Please reference: “RFP: 693JK424R700003 OIG Hotline Services” in the subject line.
Update #1 ·
The purpose of the attached Statement of Work (SOW) is to acquire Contractor services to manage the OIG telephone hotline by receiving and recording any allegations of fraud, waste and abuse and forwarding the reports on to OIG hotline investigators for disposition. Hotline services must be available 24 hours a day, 365 days a year and must be answered by a live person (no voice mail can be utilized). Allegations may be reported by DOT employees, contractors, or the general public issues that may be reported are the following: Computer Crimes, Employee Misconduct, False statements and False Claims just to name a few.
The NAICS code for this effort is 561421, Telephone Answering Services.
The anticipated period of performance proposed is five (5) years inclusive of a one (1) one year base period and four (4) one year option periods).
Award will be based on the best value.
Questions relative to the RFP should be directed to Bernice Nelson and Robin Gates via email by no later than June 7, 2024, at 12:00 pm Eastern Time.
Proposal submissions are due no later than June 10, 2024 at 12:00 pm Eastern Time via email to Bernice.Nelson.ctr@dot.gov with a copy to Robin.Gates@dot.gov. Please reference: “RFP: 693JK424R700003 OIG Hotline Services” in the subject line.
Attachments
| File | Type | Posted |
|---|---|---|
| 693JK424R700003.pdf | ||
| 693JK424R700003 OIG Hotline Price Proposal.xlsx | XLSX spreadsheet | |
| OIG Hotline Attachment 1 Questions and Answers Response.xlsx | XLSX spreadsheet | |
| OIG HOTLINE SERVICES HUBZONE RFPv2.docx | DOCX document | |
| Attachment 1 - Questions and Answers Worksheet.xlsx | XLSX spreadsheet | |
| OIG HOTLINE SERVICES HUBZONE RFP .docx | DOCX document | |
| Attachment 1 - Questions and Answers Worksheet.xlsx | XLSX spreadsheet |
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