OIG Hotline Attachment 1 Questions and Answers Response.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- RFP OIG Hotline Services
- Solicitation number
- Not on record
About this file
This document contains Questions and Answers related to a Request for Proposal (RFP) for OIG Hotline Services (RFP #693JK424R700003). The RFP seeks to acquire contractor services to manage the OIG telephone hotline, which must be available 24/7/365 and answered by a live person. The services are to receive and record allegations of fraud, waste, and abuse, and forward the reports to OIG hotline investigators. The NAICS code is 561421, Telephone Answering Services. The anticipated period of performance is a 1-year base period with four 1-year option periods. Award will be based on best value. Questions are due by June 7, 2024, and proposals are due by June 10, 2024. The incumbent contractor is able to submit a response. The work must be performed at the contractor's facility and the contractor will not have access to government facilities. A price template is now attached. The hotline covers all 50 states and the work can be done from any of the 50 states.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 693JK424R700003 OIG Hotline Price Proposal.xlsx | XLSX spreadsheet | |
| 693JK424R700003.pdf | ||
| OIG HOTLINE SERVICES HUBZONE RFPv2.docx | DOCX document | |
| Attachment 1 - Questions and Answers Worksheet.xlsx | XLSX spreadsheet | |
| OIG HOTLINE SERVICES HUBZONE RFP .docx | DOCX document | |
| Attachment 1 - Questions and Answers Worksheet.xlsx | XLSX spreadsheet |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Questions
| DOT OIG Hotline Services Questions & Answers RFP #693JK424R700003 | ||||
| No. | RFP Section/ | |||
| Reference | Comment/Question | Government Response | ||
| 1 | F.4 Place of Performance / G.7 On-Site Contractor Performance | Should Offeror assume/propose performance at Contractor facility? | The contactor will not have access to the government facility, so all work is performed at the contractor’s facility. | |
| 2 | G.5 and L.8.B require the vendor to propose a Project Manager. | Does DOT require a resume? | Yes, only for the Project Manager. | |
| 3 | L.1 Proposal Delivery states | Does DOT mean that any Excel spreadsheets should not have Protected content? | If any Excel spreadsheet has protected content, the spreadsheet needs to be password protected when being transmitted outside the secure system. | |
| 4 | C2. Technical Requirements. | What are the security specifications for the “secure building”? | Standard lock/key for the exterior, and limited access (employee only) within the Call Center. | |
| 5 | C2. Technical Requirements. | What is format of the data files exported to OIG MIS? | Fillable PDF | |
| 6 | C2. Technical Requirements. | Would DOT allow for cloud-based storage of the database assuming proper security measures were in place that permitted access only by authorized contractor employees. | Yes | |
| 7 | L.6 states, “The Offeror shall submit/present the Technical and Price Proposals as one volume.” | Does Government want one volume or two? | One | |
| 8 | Not Sited | Do we provide all of our systems to handle the work? | Yes | |
| 9 | Not Sited | The RFP refers to a price schedule that is “Filled in based on requirement”. There was no price schedule provided. | Please see price template now attached. | |
| 10 | Not Sited | Is there an incumbent? Are they able to submit a response as well? | Yes, and they able to submit a response as well. | |
| 11 | Not Sited | Does this Hotline cover all 50 states? | Yes | |
| 12 | Not Sited | Can this be done in any of our 50 states? | Yes | |
| 13 | Not Sited | Can a cell phone be used as long as you have a labtop available? | Yes | |
| 14 | Not Sited | Does the Call-taker have to be in an approved facility? | Yes | |
| 15 | Not Sited | Does all information have to be faxed and emailed from each call? | Only possible DOT-related calls should be emailed. However, all calls should be noted and the total monthly call number should be provided to the OIG for tracking purposes. | |
| 16 | Not Sited | The RFP states no voicemail. If a call is in progress, should there be more than 1 person on duty to retrieve the other? And how many rollover lines should there be dedicated to this project? | If the operator is currently engaged with a caller, all other calls should be placed in a queue. The government is not in the position to dictate personal allocation and rollover line requirements. | |
| 17 | Not Sited | Just to be clear, this project does require all manned holidays? | Yes | |
| 18 | Not Sited | does this RPF require the offeror to be a HUBZone-certified Business thru an approving agency or can a company meet the RFP HUBZone requirement by their principal office being in a HUBZone with the HUB/MBE/WBE/DBE certifications? | Yes this is a HIBZONE set-aside.. The Prime Contractor should hold the HUBZONE certification. | |
| 19 | Not Sited | Are calls tracked and provided monthly and are they allowed to have non-dot calls? Please clarify the response | Yes, all calls are tracked by the contractor (total number is provided as a note on the monthly invoice); however, a script will be provided to the contractor to assist in directly the caller to appropriate venue if the call is not DOT-related. All DOT related calls should be documented in the fillable PDF and transmitted via email to the OIG’s Complaint Center Operation staff. | |
| 20 | Not Sited | How many people staff the current contract? Is the current model working? | The current contractor has several employees manning the call center; however, not all of them are assigned specifically to the DOT/OIG 1-800 Lines. That said, the contractor always has one person assigned our line. | |
| 21 | Not Sited | They are required to staff 24/7, 365 days? | Yes, the current contractor has staff member 24/7/365. |
File details come from the government source that posted it. Updated .