RFI-FY27-SI Powered Communications and Video Intelligence

ICE, a Department of Homeland Security component, is conducting market research through Request for Information RFI-FY27-SI for an integrated SI-powered detention communications and video intelligence suite, with responses due October 29, 2026 at 5:00 PM Eastern Time via Microsoft Forms. No set-aside is used on this RFI, and ICE has not finalized small-business set-aside status for the future solicitation. The suite must operate as a single integrated platform rather than multiple commercial products combined, and mandatory capabilities must be operationally available at proposal submission, not dependent on roadmap commitments. Mandatory requirements include FedRAMP High authorization, U.S.-only processing and storage with U.S. citizen support personnel, provider-agnostic connectors for multiple communications providers and video management systems, 99.9% availability, 24x7x365 support with one-hour critical incident response, offline-capable local processing, privacy-protected communications exclusion workflows, configurable retention and deletion controls, and audit logging with AI output explainability and human review. Required analytics include voice profiling, speaker matching, multilingual transcription and translation, video event detection, cross-source correlation, and headcount reconciliation. Scope covers software licenses and subscriptions, implementation, integration, testing, training, cybersecurity support, operations and maintenance, and transition services. It is limited to lawfully authorized, non-privileged communications and approved camera coverage, and it prohibits new collection, access to privileged communications, and biometric processing beyond separately reviewed uses. Contract type, period of performance, facility counts, workload volumes, hosting model, and evaluation criteria are not finalized. ICE will provide facility details, system inventories, and technical points of contact after award. Respondents must separate current production capabilities from planned enhancements and address scalability, cost models, integration dependencies, security authorizations, staffing, and reference deployments. The RFI questions deadline of October 16, 2026 has passed, and ICE posted an RFI questions-and-answers file on October 27, 2026. The notice carries NAICS 541519 and PSC DA01.