RFI: EAP Services

The US Capitol Police, through the Liebengood Center for Wellness, has issued a Request for Information (RFI) seeking qualified call center providers to deliver comprehensive Employee Assistance Program (EAP) support services. Specifically, the agency is conducting market research to identify potential vendors capable of providing 24/7 after-hours mental health and crisis response coverage. The RFI targets call center services that will operate during non-business hours, including nights, weekends, and holidays. The research is focused on finding providers with specialized expertise in supporting law enforcement and first responder communities. This market research represents a strategic effort to enhance mental health support for federal law enforcement personnel.

Contractors responding to the RFI must provide detailed information about their capabilities, including a company overview, relevant experience, service specifications, technological infrastructure, and pricing structures. The ideal service provider must demonstrate the ability to answer calls with trained mental health counselors or paraprofessionals experienced in crisis response and suicide prevention. Key requirements include developing customizable call scripts, implementing robust triage mechanisms, and facilitating connections to ongoing care services. Respondents are expected to submit their comprehensive proposals via email to alexander.cooper@uscp.gov by January 17, 2025. The agency emphasizes the importance of understanding the unique psychological challenges faced by law enforcement professionals. No compensation will be provided for RFI responses, and this research does not guarantee a subsequent contract award. Interested contractors should be prepared to supply three professional references that can validate their expertise in serving high-stress professional populations.