Urgent J and A for One-Time Out-of-Cycle Third-Party PPV Resident Satisfaction Survey for Commander, Navy Installations Command (CNIC), Washington, DC

Commander, Navy Installations Command (CNIC) has the core responsibility to provide oversight of level of facility conditions, housing services, and customer services provided to Sailors and their families. The primary tools used is the Resident Satisfaction Surveys (RSS) and Home Finding Surveys. The data generated and the resulting analysis from conducting both surveys is integral to the continuing evaluation of CNIC processes and provides performance improvement actions by transforming customer feedback into business process changes and improvements.



CNIC requires technical and project management support with the administration of the RSS and Housing Referral Surveys. Those surveyed include Unaccompanied, and Family, housing’s residents.

Survey services would reveal the resident’s satisfaction by the contractor analyzing the statistical data and reports; summarizing survey data by comparing and contrasting all types of Navy Housing while benchmarking against various housing industries. The awardee will help to evaluate the performance and improve business practices by transforming customer feedback into business process change and improvement. In addition, the awardee will identify needs for possible projects and backup requirements for funding and validate adequate services provided by the PPV partners as required by the Business agreement.



The base period of performance for this acquisition will be twelve months and will include four twelve month options.

The acquisition will be processed utilizing Simplified Acquisition Procedures – Commercial Items (SAP-CI), in accordance with FAR 13.5, Test Program for Certain Commercial Items. The Government intends to solicit this requirement as a 100% small business set-aside.