Requirement for FTK Lab and CAIR Support

The Federal Bureau of Investigation's Headquarters Division is seeking a contractor to provide specialized technical support services for the Operational Technology Division's Digital Forensics & Analytics Section (DFAS). Specifically, the contract requires a subject matter expert with Top Secret clearance to offer remote consulting support for the Computer Analysis Response Team (CART), focusing on AccessData/Exterro forensic software products. The contractor must be a former CART Digital Forensic Examiner capable of providing 24/7 technical assistance, including instructor coordination, real-time troubleshooting, and classroom logistics support for over 500 CART personnel. The solicitation will be awarded using a Lowest Price Technically Acceptable (LPTA) evaluation method, with pricing assessed against NASA SEWP rates for reasonableness. Quotes are due by 12:00 PM EST on February 7, 2025, to Contracting Officer Teala Watkins, with the expectation of providing comprehensive support for Exterro/FTK products including FTK Lab, Central, and Collaborative Review tools.

The contract is set aside for total small business participation and will cover a base period from March 1, 2025, through February 28, 2026, with four additional option years extending potentially through February 28, 2030. The place of performance is located in Huntsville, Alabama, with all services to be delivered remotely via telephone support and requiring no government-furnished equipment. The procurement falls under NAICS category 56149 for Other Business Support Services and PSC category 7F20 for IT Management Tools. While specific award values are not explicitly stated, the comprehensive nature of the support suggests a significant engagement covering technical assistance for a large federal investigative team. The contractor will be responsible for providing weekly status reports to the Contracting Officer and Contracting Officer's Representative, ensuring continuous communication and performance monitoring throughout the contract period.