Request for Quote - FTK Lab and CAIR Support 2025.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

REQUEST FOR QUOTE

FTK Lab and CAIR Support Services

For the

Operational Technology Division

Statement of Work

01/30/2025

REQUEST FOR QUOTE

1 Scope

This is a contract to provide IT Management in support of FTK Lab and CAIR Support Services to the Federal Bureau of Investigation (FBI) Operational Technology Division (OTD). This is a non-personal services contract. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction

The purpose of this requisition is for Specialized AccessData Technical Support Assistance / Case Agent Investigative Review support. This requirement is to provide the Computer Analysis Response Team (CART) 24/7 technical support for inquiries and issue resolution related to AccessData’s Lab forensic suite of products. This suite of products will increment in product number as they are approved by the Windows Program Manager. For example, as of this document’s data, the current version of FTK LAB that has been approved is 7.6.0, with 8.1.0 currently in testing. The period of performance for this contract shall be 12 months beginning on the issuance of the Purchase Order. Currently, there is a contract in place that expires February 28, 2025. The Period of performance (POP) for this requirement is March 1, 2025 – February 28, 2030, with a request for a base plus four option years. This contract will provide subject matter expertise in AccessData products currently being used by over 500 CART personnel, in support of and under the direction of the Digital Evidence Field Operations Unit (DEFOU) Windows Program Coordinator.

The offeror shall ensure the personnel providing the labor hours possess the knowledge, skills, and ability necessary to address the applicable Revised 508 Standards defined in this contract and shall provide supporting documentation upon request.

1.2 Background

The FBI’s mission is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners; and to perform these responsibilities in a manner that is responsive to the needs of the public and is faithful to the Constitution of the United States.

The Digital Evidence Field Operations Unit (DEFO) is responsible for procuring forensic tools and support for the FBI's Computer Analysis Response Team (CART) Digital Forensic Examiners (DFE). Our Digital Forensic Examiners extract artifacts from digital evidence for legal presentations for FBI Special Agents (SA) and other investigative personnel. CART is responsible for collecting, preserving, examining, and presenting stored digital information obtained from

STATEMENT OF WORK GUIDE AND TEMPLATE

computers and other electronic devices for the Federal Bureau of Investigation (FBI). CART works a variety of case types, such as terrorism, fraud, and child pornography. AD Lab suite is the primary tested and validated forensic tool suite that CART uses to conduct computer examinations.

2 Applicable Documents

None.

3 Requirements

This is a contract to provide offsite/online consultant services. The FTK LAB and CAIR Project statement of work requires one contractor to provide offsite remote consultant services and support to include trouble shooting assistance, under the direction of the OTD DFAS DEFO Unit Windows Program

Coordinator to the FBI OTD.

The offeror shall ensure the personnel providing the labor hours possess the knowledge, skills, and ability necessary to address the applicable Revised 508 Standards defined in this contract and shall provide supporting documentation upon request.

• 3.1 The contractor shall provide support with a Top-Secret Clearance to provide exceptional subject matter expert support under the direction of the Digital Evidence Field Operations Unit

(DEFO) Digital Forensic Technology program coordinators, under the direction of the CART

Windows program coordinator or CAIR project coordinator.

Instructor coordination and real-time troubleshooting assistance involving classroom setup and instruction.

• The contractor shall provide Support 365 days a year, 24/7 on an as need basis at the direction of the DEFO Digital Forensic Technology program coordinators.

• The contractor shall provide Instructor coordination and real-time troubleshooting assistance involving classroom setup and instruction.

• The contractor shall provide End user student support after training is complete.

• The contractor shall provide Classroom logistics, such as ordering materials, and distribution of

CAIR materials to end user.

• The contractor shall conduct onsite meetings at designated locations when required and approved by the contracting officer.

• The contractor shall provide a bi-annual update of CAIR manuals as requested by the Windows

Program Coordinator.

• The contractor shall provide development of additional CAIR modules.

• The contractor shall provide a Subject Matter Expert that has in-depth knowledge of the Digital

Forensics products line of Exterro/FTK products listed below and all the features related to the products, as well as the ability to solve complex examiner issues with more advanced products by Exterro/FTK:FTK LAB enabled with FTK Central and Collaborative Review providing unlimited simultaneous workers/logins via Active Directory integrationNetwork License Service or other

Network enabled Service as well as software licensingExplicit Image DetectionRWS

TranslationVisualizationVolatile memory parsingABBY FineReader Optical Character

RecognitionFTK Plus / SmartViewDistributed Processing Managers/Distributed Processing

EnginesRegistry ViewerFTK ImagerPassword Recovery Toolkit, Distributed Network Attack

SoftwarePortable Office Rainbow TablesFTK Connect (previously known as application programming interface)

• The contractor shall provide technical assistance and have experience in developing and testing a customized FTK Lab DEFO installation ISO containing the latest FBI approved versions of

Exterro/FTK forensic tools along with in-house utilities to ensure a consistent examiner environment.

• The contractor shall provide technical assistance in tool usage and direct application of techniques to include taint reviews and load file extractions to solve case related issues with

Exterro/FTK software.

• The contractor shall maintain Contact with the CART Windows program coordinator or designee to ensure that all assistance is communicated to include at a minimum the Digital Forensic

Examiner (DFE) or Digital Forensic Examiner in Training (DFET) requesting assistance, Exterro/FTK product/version involved, the technical issue and resolution.

• The contractor shall facilitate with Exterro/FTK solutions to technical issues when the FBI DEFO products do not have commercially available capabilities and will function as the liaison between the DFE and DFET personnel and Exterro technicians to resolve.

• The contractor shall have experience as a former CART Digital Forensic Examiner

4 Key Personnel

Subject Matter Expert with in-depth knowledge of the Digital Forensics products line of Exterro /FTK products.

5 Place of Performance

Services will be provided offsite via telephone.

6 Deliverables

The Contractor shall provide weekly status reports to the Contracting Officer (CO) and the Contracting

Office Representative (COR). The format will be agreed to by the Contractor and COR at the start of performance, but the contents shall contain the following, at a minimum: Staffing Summary, Hours and

Labor performed, Current Management and Administrative problems, and Action items.

The Contractor shall be responsible for providing the following deliverables:

Deliverable Title Deliverable Date

Weekly Status Reports TBD

7 Electronic Invoicing Requirements

The Federal Bureau of Investigation (FBI) requires vendors to submit invoices and supporting documentation electronically through the Invoice Processing Platform (IPP). IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the Treasury’s Bureau of the Fiscal

Service (Treasury) in partnership with the Federal Reserve Bank of St. Louis (FRSTL). IPP is available at no cost to any commercial vendor or independent contractor doing business with a participating government agency. To learn more about IPP, please visit IPP.gov.

Invoice Submission

Vendors are required to create and submit electronic invoices using the IPP system. Invoices submitted by email will not be accepted. This requirement applies immediately upon contract award. For contract-specific questions, please contact the designated contracting officer for your contract.

Obtaining IPP Access

If your company has already enrolled in IPP:

You will not be required to re-register. Please contact your company's IPP account administrator so that he/she may add you as an additional user to your company’s IPP Collector account.

If your company has NOT enrolled in IPP:

Your company will be auto-enrolled for IPP using information from your SAM.gov account. Your company's Primary Electronic Business Point of Contact (POC) will be designated as an IPP administrator.

This POC will be contacted by email to register when the FBI initiates the enrollment process through

IPP. To prevent enrollment delays, please ensure your designated Electronic Business POC in SAM.gov is up to date.

Your company’s IPP administrator will be responsible for initial account registration as well as creating and managing your company’s IPP users and permissions. Please note that due to U.S. Department of the Treasury guidelines, IPP cannot set up User IDs using a shared email address.

How to register for IPP:

1. Once FBI initiates the enrollment process, your company’s designated Electronic Business POC in

SAM.gov will receive two emails from IPP Customer Support (ipp.noreply@mail.eroc.twai.gov):

• The first email contains the initial administrative IPP User ID

• The second email, sent within 24 hours of receipt of the first email, contains a temporary password

• You must log in with the temporary password within 30 days

2. Registration is complete when the initial administrative user logs into the IPP web site with the User

ID and password provided and accepts the IPP rules of behavior. Additional user accounts, including administrators, can be created after initial login.

Training

Vendor training materials, including a first-time login tutorial, are available on the IPP.gov website. Once you have logged in to the IPP application, you will have access to user guides that provide step-by-step instructions for all IPP capabilities ranging from creating and submitting an invoice to setting up email notifications.

Additional Support

IPP Customer Support Team is available Monday through Friday from 8:00 am to 6:00 pm EST

•Phone: (866) 973-3131 or Email: IPPCustomerSupport@fiscal.treasury.gov

•For answers to frequently asked questions, visit the Vendor FAQ page on the IPP.gov web site.

8 Government Furnished Equipment or Information

No Government Furnished Equipment or Information will be provided for this requirement.

9 Personnel Availability

The contractor shall provide Support 365 days a year, 24/7 on an as need basis at the direction of the

DEFO Digital Forensic Technology program coordinators.

10 Security Requirements

The consultant is not working from FBI or government space and is not accessing FBI information technology systems. Therefore, no security requirements are necessary.

11 Government Representatives

The functions inherent to this contract shall be performed by the designated Contracting Officer. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the Contracting

Officer.

11.1 Contracting Officer Representative

The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO shall issue such changes.

The COR for this contract is Desiree Lehman, dnlehman@fbi.gov

11.2 Contracting Officer

This contract will be administered by:

Contracting Officer: Teala Watkins, tmwatkins@fbi.gov mailto:tmwatkins@fbi.gov

12 Travel and Other Direct Costs

No travel is required.

13 Contract Clauses

The Quoter must comply with the terms and conditions as cited in the contract. In addition, the following FAR Clauses are incorporated:

Clauses Incorporated by Reference

The following FAR Clauses are hereby incorporated into the Contract. These clauses retain their full authority.

CLAUSE TITLE

52.202-1 Definitions

52.203-2 Certificate of Independent Price Determination

52.203-3 Gratuities

52.203-5 Covenant Against Contingent Fees

52.203-6 Restrictions On Subcontractor Sales To The Government

52.203-7 Anti-Kickback Procedures

52.203-15 Whistleblower Protection Under the American Recovery and Reinvestment

Act of 2009

52.204-4 Printed or Copied Double-Sided on Recycled Paper

52.204-7 Systems of Award Management

52.209-5 Certification Regarding Responsibility Matters

52.209-6 Protecting The Government’s Interest When Subcontracting With Contractors

Debarred, Suspended, Or Proposed For Debarment

52.209-7 Information Regarding Responsibility Matters

52.211-5 Material Requirements

52.212-1 Instructions to Quoters – Commercial Items

52.212-2 Evaluation – Commercial Items in Solicitations for commercial items

52.212-3 Quoter Representations and Certifications - commercial items

52.212-4 Commercial Items – Contract Terms and Conditions

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executives

Orders – Commercial Items (Alternate I and II)

52.214-34 Submission of Offers in the English Language

52.214-35 Submission of Offers in U.S. Currency

52.215-6 Place of Performance

52.216-24 Limits of Government Liability

52.216-25 Contract Definition

52.217-8 Option to Extend Services

52.222-1 Notices to the Government of Labor Disputes

52.222-2 Payment for Overtime Premiums

52.222-26 Equal Opportunity

52.222-35 Equal Opportunity For Special Disabled Veterans, Veterans of the Vietnam

Era, and Other Eligible Veterans

52.222-36 Affirmative Action For Workers with Disabilities

52.222-39 Notification of Employee Rights Concerning Payment of Union Dues or Fees

52.224-1 Privacy Act Notification

52.224-2 Privacy Act

52.225-13 Restrictions On Certain Foreign Purchases

52.225-18 Place of Manufacture

52.227-1 Authorization and Consent

52.227-2 Notice and Assistance Regarding Patent and Copyright Infringement

52.227-3 Patent Indemnity

52.227-13 Restrictions On Certain Foreign Purchases

52.227-14 Rights in Data – General

52.232-1 Payments

52.232-22 Limitation of Funds

52.232-25 Prompt Payment

52.232-34 Payment by Electronic Funds Transfer—Other than Central Contractor

Registration

52.232-36 Payment By Third Party

52.233-1 Disputes

52.233-2 Service of Protest

52.233-3 Protest after Award

52.233-4 Applicable Law for Breach of Contract Claim

52.234-3 Notice of Earned Value Management System - Post Award IBR

52.234-4 Earned Value Management System

52.237-3 Continuity of Services

52.239-1 Privacy or Security Safeguards

52.242-3 Penalties for Unallowable Prices

52.242-15 Stop Work Order

52.243-1 Changes – Fixed Price

52.243-3 Changes—Time-and-Materials or Labor-Hours

52.243-4 Changes

52.244-6 Subcontracts for Commercial Items

52.245-1 Government Property

52.246-4 Inspection of Services- fixed-price

52.246-15 Certificate of Conformance

52.246-25 Limitation of Liability—Services

52.249-2 Termination for Convenience of the Government (Fixed-Price)

52.249-4 Termination for Convenience of the Government (Services) (Short Form)

52.249-8 Default (Fixed-Price Supply and Service)

52.252-2 Clauses Incorporated By Reference

DOJ Order 0904 Cybersecurity Program

PGD – 07-12 Maintaining Contractor Performance During a Pandemic or Other Emergency

14 Instructions To Quoters

To be considered for award, Quoter(s) must comply with all instructions and requirements in the RFQ.

This will be a Brand Name Competition amongst Exterro Authorized Resellers awarded on a Lowest Price

Technically Acceptable (LPTA) basis.

Quoters’ Initial Quotes will be considered Best and Final Offer (BAFO).

The Government plans on making a single award.

As part of this procurement and prior to award, the FBI will conduct a Procurement Risk Assessment

(PRA) to determine suitability of a Quoter to do business with the FBI. In the event a Quoter is determined to not be suitable as part of the PRA process, they will be ineligible for award. The Quoter is not entitled to an explanation of the basis for why his or her company did not pass the PRA process.

Format of Quotations

Quotations shall be submitted in two volumes:

1. Price Volume

2. Technical Volume

Price Volume

The Price Proposal shall present prices for the specific services and deliveries proposed in accordance with the Solicitation and the Offeror’s proposed technical approach. For the purpose of preparing the

Price Volume, the Offeror shall assume a contract award date of February 28, 2025. However, all prices submitted must be honored for a minimum of 90 days in event of unexpected delays.

All pricing information shall be addressed only in the price proposal. All pricing information shall be entered into an Excel Spreadsheet and will also be summarized within the Price Volume. The Price

Proposal shall include the product description, product identification SKU, list price, discount percent, and newly discounted price, and total extended for said line.

If the submitted Price Volume does not adhere to the format and instructions stated in this RFQ, then offeror will not be eligible for award.

Quotes are to be submitted without “write protection” for ease of evaluation.

Technical Volume

The Technical volume may be submitted as a Microsoft Word document or PDF file. Text must be submitted on 8.5 x 11” pages utilizing text not smaller than 10 pt. font. Each page of the submission, including spreadsheets, shall contain the Quoter’s name and applicable page/attachment numbers.

The Technical volume shall have two Sections, described below.

Section I:

Company Data - The page count for this section shall not exceed 2 pages: In this section, Quoter shall provide the following information:

1. Legal/Corporate Name of Entity (and any alias)

2. Primary Point of Contact

3. Address

4. Email

5. Fax

6. Phone Number

7. Data Universal Numbering System (DUNS) Number

8. Tax Identification Number (TIN)

9. Business Size for Identified NAICS Code

Section II:

Technical - The page count for this section shall not exceed 10 pages, excluding the attached forms: The

Government will review the information identified below to determine if Quoter’s quotation is technically acceptable.

1. Completeness of Products Offered. Quoter will be provided a list of all products and Services that will be available for this contract. Quoter will provide pricing for the individual items.

2. Must provide details on how requirements in Section 3 of this RFQ are met.

Failure to comply with the above instructions will render the quote non-compliant and the quote will not be evaluated.

All communications prior to award shall only be directed in writing to the CO Teala Watkins tmwatkins@fbi.gov. No phone calls will be entertained.

a) Quotes are due to the Government by 12:00 P.M. EST (Noon) February 7, 2025. Quotes should be submitted to the FBI CO Teala Watkins tmwatkins@fbi.gov. No phone calls will be entertained.

b) The quote shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The quote should not simply rephrase or restate the Government’s requirements but rather shall provide convincing rationale to address how the Quoter intends to meet these requirements. Quoter shall assume that the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in their quote.

c) Quotes shall contain a clear statement that the quote is valid for 90 days.

d) The Quoter shall state in all Quotes any and all assumptions, deviations, and exceptions (ADEs) taken to the terms and conditions of the RFQ. ADEs to the terms and conditions taken shall contain sufficient justification to permit evaluation. Posing ADEs will not automatically cause a

Quoter to be deemed unacceptable. A large number or significant ADEs not providing benefit to the Government may result in rejection of the Quoter as unacceptable.

e) The Government identifies and sets page limits for each volume the Quoter is required to submit. The page limits are maximums, not recommended lengths. If page limitations are exceeded, the excess pages will not be read or considered in the evaluation of the quote.

Quoters are strongly encouraged to keep their responses focused and brief. Information outside what is required by the RFQ is not encouraged.

15 Basis Of Award

Award will be based on Lowest Price Technically Acceptable (LPTA) basis. Quoter(s) must comply with all instructions and requirements in the RFQ, to be considered for award for this Elastic contract.

Basis of Evaluation

The quotation will be evaluated on as PASS/FAIL bases. The FBI will validate compliance on a pass/fail basis.

When the lowest priced quote is deemed to be reasonable and complete, the quote will be evaluated for Technically Acceptability in accordance with Section 3 (Requirements) of this RFQ. A PASS for

Technically Acceptability will receive an award for this contract.

Quotes receiving a FAIL in any area of technical acceptability will not be considered for award. The quotation that is determined to be lowest priced, technically acceptable quote based on the criteria outlined in this RFQ will be subject to a Procurement Risk Assessment. This process is used to determine suitability of a Quoter to do business with the FBI. In the event a Quoter is determined to not be suitable as part of the PRA process, they will be ineligible for award with no details provided to the assessment.

This evaluation process will continue until a submitted quote passes the Price and Technical evaluations.

Quotations shall include at a minimum company name, address, Point of Contact (POC), EIN DUNS #, Cage Code and NAICS associated with the request.

PASS = Quoter demonstrates ability to meet all requirements under Section 3 (Requirements).

FAIL = Quoter failed to meet all requirements under Section 3 (Requirements).

Price: The Government will evaluate the total proposed price for one-year base and two (2), one-year option years. In addition, this evaluation will include an assessment of the quote for completeness and reasonableness.

Price Evaluation

The Government will evaluate the Quoter’s Price Quote as follows:

1. Completeness: Is the Quoter’s price quote complete?

The Price Quote will be evaluated for completeness by assessing the responsiveness of the Quoter in providing proposed prices for the products in the attached spreadsheet.

Price quotes that do not provide proposed prices of all of the products will be deemed incomplete and will no longer be considered for award.

2. Reasonableness: Is the Quoter’s price reasonable?

The government will compare the price quoted by the Quoter to NASA SEWP pricing to determine if the price is reasonable. Reasonableness will be determined by assessing (1) the discounts provided by the

Quoter, and (2) the overall price for the RFQ.

Any current pricing entered into the spreadsheet that exceeds published NASA SEWP rates will result in the submission being considered Unreasonable and will no longer be considered for award.

Technical Evaluation

The Government will evaluate the Quoter’s Technical Proposal as follows:

To be considered for award, Quoter must be deemed Technically Acceptable in all categories listed below:

Compliance with Instructions

The Government will ensure that all required data has been submitted and all requested forms are complete and drafted in the required format. This includes:

PASS/FAIL of Technical Requirements

Quoter must meet the requirements specified in Section 3 Requirements in order to be deemed

Technically Acceptable. This will be evaluated on a PASS/FAIL basis.

PASS – Quoter demonstrates the ability to meet all requirements under Section 3.0, provides details in the technical volume as required.

FAIL – Quoter is unable to demonstrate the ability to meet all requirements under Section 3.0.