Request for Quotations for Auto Attendant Solution

Added: Sep 15, 2016 11:50 am 1. Under the authority of Federal Acquisition Regulation (FAR) Part 13, Simplified Acquisition Procedures, Federal Acquisition Regulation (FAR) and FAR Part 12, Commercial Items, the National Institute of Environmental Health Sciences (NIEHS) is soliciting quotes to competitively award a firm, fixed price Purchase Order for an Auto Attendant Solution.

2. The proposed acquisition is unrestricted with a North American Industry Classification System (NAICS) Code is 517110.

3. This requirement is for an Auto Attendant Solution. A vendor shall provide a turnkey auto attendant solution for an inclement weather announcement service to support 40 simultaneous callers. The proposed solution shall include the following minimum requirements:
     • Support 40 simultaneous incoming callers
     • Seamlessly communicate with the current NIEHS Centrex telephone system and seamlessly migrate to voice over internet protocol (VoIP) to allow for future growth.
     • Housed at the vendor's secure datacenter.
     • Owned, supported, and maintained by the vendor.
     • Include porting of an existing NIEHS directory number (919-541-9000) for a seamless transition to the NIEHS staff.
     • Incoming callers shall hear the announcement immediately without entering any additional key sequences.
     • Multiple methods for designated NIEHS staff to update and change the outgoing message. These methods shall include but are not limited to 1) calling into the system, 2) using a mobile client application and 3) through a GUI interface.
     • Maximum of three steps when calling in to update and change the outgoing message and include password/authentication
     • End user training for a minimum of five (5) NIEHS users
     • Usage time covered in the monthly recurring costs
     • Disaster recovery plan for redundancy and continuity of service
     • Completion and implementation within 25 business days of award

4. All responsible sources capable of meeting NIEHS' requirement, as stated within the Request for Quotes (RFQ) may submit a quote, along with equipment description and highlights, which, if received by the response date of this announcement, shall be considered.

5. The Government will award a Purchase Order resulting from this solicitation to the responsible responder whose quote conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following shall be used to evaluate quotes:

       (i) Price. Price will not be scored or rated. Evaluation of price will be performed using one or more of the price analysis techniques in FAR 13.106. Through these techniques the Government will determine whether prices are reasonable and complete.

      (ii) Technically acceptable. The items in this solicitation are identified as "minimum requirements," and the purchase description reflects the characteristics and level of quality that will satisfy the Government's needs. The salient physical, functional, or performance characteristics that a product must meet are specified in the solicitation.

6. Prospective sources are reminded that an award can only be made to a Contractor who is registered in the System for Award Management (SAM) database in accordance with FAR 4.11.

7. This is an electronic solicitation release. No hard copies will be mailed. Only written requests for additional information will be accepted. Notification of any changes shall be made only on the internet using Federal Business Opportunities (FBO) https://www.fbo.gov. It is the responsibility of each quoter to review the webpage for notice of amendments, updates, or changes to current information.

8. Submission of Quotes: Quotes shall be forwarded to Ms. Teresa McCall via email to: teresa.mccall@nih.gov by September 20, 2016, 1:00 PM EDT. Facsimile or hard copies of submissions will not be accepted.

9. Any questions regarding this Solicitation should be directed via e-mail to Ms. Teresa McCall at teresa.mccall@nih.gov. The deadline for the submittal of all questions is 1:00 p.m. on September 16, 2016.