Request for Information - USCIS Enterprise Collaboration Network (ECN)

The U.S. Citizenship and Immigration Services (USCIS), a component of the Department of Homeland Security, is seeking support services for its Enterprise Collaboration Network (ECN) and USCIS Connect platforms. The procurement will cover comprehensive SharePoint environment support, including program management, operations and maintenance, application development, system enhancement, training, and help desk services. The agency requires contractors to utilize Agile Methodology while adhering to Federal, DHS, and USCIS standards and guidelines. Potential respondents must submit their Request for Information (RFI) responses by 10:00 AM ET on January 3, 2025, with a maximum six-page submission including a cover letter. The evaluation will focus on companies' SharePoint expertise, small business status, relevant contract vehicles, and demonstrated capabilities in system integration, custom development, and help desk management.

The solicitation does not currently have a specific small business set-aside, though the RFI suggests USCIS may consider this approach based on response details. The current SharePoint environment supports approximately 30,525 users across 200+ global offices, processing around 7,000 queries daily, and includes 7,500 sites/subsites, 5,500 InfoPath forms, 5,000 workflows, and 84 site collections totaling 3.7 terabytes of content. While no specific contract value is listed, the complexity and scale of the environment indicate a potentially significant procurement. The RFI aims to help USCIS determine the most appropriate acquisition strategy and gather market intelligence about potential contractor capabilities. The procurement timeline suggests a full solicitation could be released in the months following the January 3, 2025 RFI response deadline.