70SBUR25I00000007_ECN RFI Questions_20241210.pdf

70SBUR25I00000007

Enterprise Collaboration Network (ECN)

REQUEST FOR INFORMATION (RFI) ANNOUNCEMENT

This RFI is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract, nor do responses affect a potential respondent's ability to respond to any future synopsis/solicitation that may or may not follow or restrict the U.S. Government's eventual acquisition approach. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI. Respondents will not be notified of any results derived from a review of the information provided; however, information gathered may be utilized for technical and acquisition purposes.

BACKGROUND

The U.S. Citizenship and Immigration Services (USCIS), a component of the Department of Homeland Security (DHS), is the Federal government agency that oversees lawful immigration to the United States. There are approximately 30,525 government employees and contractors working at more than 200 offices across the world delivering immigration-related services to people throughout the world.

The USCIS SharePoint is primarily utilized as the agency’s information and collaboration web platform. USCIS has approximately 30,525 registered SharePoint users across two major web applications, Enterprise Collaboration Network (ECN) and USCIS Connect. These web applications process on average about 7,000 queries per day. In addition, USCIS maintains some critical customized SharePoint applications, which are used to process immigration claims and refugee processing. These customized applications require changes, modifications, or expert technical oversight as required by the user community. Currently, there are approximately 7,500 sites and subsites within the ECN and USCIS Connect web applications. These sites and subsites contain an estimated 5,500 InfoPath forms, 5,000 workflows, and are housed within 84 site collections. Both web applications currently consume approximately 3.7 terabytes of content.

USCIS continues to modernize to fully take advantage of emerging new web technologies and features offered by SharePoint and Microsoft. This allows for USCIS to meet the growing and demanding SharePoint web collaboration needs of the USCIS user community.

SCOPE OF REQUIREMENT

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Information Technology (OIT), Systems Delivery Division (SDD) requires support services for SharePoint ECN and USCIS Connect. The support will include program management; operations and maintenance; development of new applications, and enhancement and/or modernization of existing applications; training and help desk support, detailed documentation and transition, using Agile Methodology, while complying with all Federal, DHS and USCIS standards, guidelines, policies and procedures.

RFI RESPONSE REQUIREMENTS

Responses are due by 10:00 AM Eastern Time (ET) on January 3, 2025.

Responses should be submitted to kaitlyn.a.desranleau@uscis.dhs.gov with a CC to Nicholas.a.hart@uscis.dhs.gov.

Responses should include a cover letter, and the information requested in the questions below.

Interested parties may include other relevant information as desired, but the total response should not be more than six (6) pages, inclusive of the cover letter. Please include the RFI number on the cover. Proprietary information, if any, should be minimized and clearly marked.

Please be advised that all submissions become Government property and will not be returned.

ECN Information Requested

• Company Information:

o Company Name, o Company Address o Company Point of Contact Email and Phone Number o Company UEI o Business Size and Size Standard / Classification related to the North American Industry

Classification System (NAICS) code.

• Small Business:

o Please identify whether you are a small business.

o If small business, please identify the type: HUBZone small business; service-disabled, veteran-owned small businesses; 8(a) small business; women-owned small business;

and/or small disadvantaged business. This information will assist the government in determining the appropriate acquisition method, including whether a set-aside is possible.

• Federal Contract Vehicles:

o Please identify DHS-specific contracts or Government Wide Acquisition Contracts

(GWAC) you hold that could be utilized to obtain the services outlined in Background and Scope above. Responses should also include the recommended business size status under each contract identified.

• Experience:

1. Provide your overall experience as a prime or major support contractor (specify which) in managing and operating a SharePoint environment supporting at least 30,000 users.

Please provide applicable contract/order number.

2. Describe and provide several examples of the type of specific SharePoint technical problems you have addressed in the past.

mailto:kaitlyn.a.desranleau@uscis.dhs.gov mailto:Nicholas.a.hart@uscis.dhs.gov

3. On average how many help desk tickets do you manage each day?

4. Describe and provide several examples of the type of specific SharePoint help desk tickets.

5. Provide some statistical data elements needed for Help Desk Metrics Reporting.

6. Provide some examples of your SharePoint Knowledge Management experience in reference to help desk support you have provided in the past.

7. Provide your experience in managing and maintaining a virtual agency wide SharePoint training program. a) What tools and/or processes were used to manage and maintain user training? b) Provide the total number of people you successfully trained over the course of one year and your pupil success rate.

8. How many SharePoint custom development applications have you successfully designed, developed, and deployed within a year that required at least 30 days of actual development prior to full scale operational deployment?

9. Provide three examples of the custom development applications you created and deployed using SharePoint to address complex business requirements. Please provide description of application, number of users impacted, and did this solution address any agency goals such cost savings, efficiency, or organizational functionality.

10. Explain your experience in successfully integrating SharePoint with other software toolsets such as O365 or other 3rd party software toolsets. What specific requirement did this address? What were some of the challenges and how did you overcome them?