Request for Information (RFI) CCMS
Closed Pre-Solicitation Posted
- Solicitation number
- RFI-CCMS-ROOP-26-00004
- Agency
-
Office of Procurement Operations
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 517111 Wired Telecommunications Carriers
- PSC
- M1EB Operation Of Maintenance Buildings
- Place of performance
- Springfield, Virginia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Homeland Security Office of Procurement Operations is issuing a Request for Information (RFI) on a cloud-based call management solution for the National Operations Center, with responses due July 13, 2026, at 11:00 AM Eastern Time. This is market research only; no formal solicitation currently exists, and responding vendors gain no competitive advantage in any subsequent procurement.
DHS requires a commercially available, unclassified telecommunications conferencing system with a minimum 300-caller capacity and expansion capabilities that integrates with existing government-furnished equipment. The solution must operate 24/7/365 and achieve 99.9% uptime. FedRAMP High-level certification is mandatory. Performance locations include the St. Elizabeths complex in Washington DC (primary), Nebraska Avenue Complex in Washington DC (backup), and Mount Weather in Bluemont, Virginia, across redundant systems.
Vendors must demonstrate capability to support point-to-point and multi-point voice and video communications, conference recording, participant management with role-based functionality, automated conference notifications, and centralized phonebook integration with the DHS Global Address List. Required deliverables include solution implementation, installation, testing and evaluation, government acceptance, operations and maintenance support, 24/7/365 technical support, and quarterly operational training.
RFI responses are limited to twenty pages excluding cover pages and attachments. Submissions must include company overview, FedRAMP certification documentation, prior DHS contract experience, NAICS codes, DUNS number, and points of contact. Submit to Crystal Lesesne (Crystal.Lesesne@hq.dhs.gov) and Tiana Chandler (Tiana.Chandler@hq.dhs.gov).
Notice text
RFI-CCMS-ROOP-26-00004
Provide a cloud-based call management solution for an unclassified, telecommunications conferencing system with a minimum 300-caller capacity – with expansion abilities when needed - that leverages/integrates with existing DHS government furnished unclassified telecommunications conferencing equipment.
Files
| File | Type | Posted |
|---|---|---|
| RFI - Cloud Call Managment as a Service (CCMS) 07082026.docx | DOCX document |
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