Request for Information
Closed Solicitation Posted
- Solicitation number
- 28321325RI0000042
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Points of contact
- More information
Notice details come from SAM.gov. Updated .
About this opportunity
The Social Security Administration has issued a Request for Information to gather vendor information for Medallia software subscription licenses that will enable their Voice of the Customer (VoC) customer feedback platform. This procurement opportunity falls under the Software Publishers NAICS category (513210) and IT and Telecom - Business Application Software PSC category (7A21), indicating the agency's focus on acquiring perpetual license software solutions for business applications. The RFI was posted on August 20, 2025, with responses due by August 27, 2025, providing vendors with a seven-day window to submit their information. The primary objective appears to be establishing SSA's capability to collect and analyze customer feedback through a dedicated software platform. No specific evaluation criteria have been outlined in this RFI notice, which is typical for information-gathering solicitations that precede formal procurement actions.
This opportunity does not include any set-aside designations, making it available to all qualified vendors regardless of socioeconomic status or business size. The solicitation notice does not identify any incumbent contractors or current service providers for this requirement. No award values, budget ranges, or specific quantities for the software licenses have been disclosed in the RFI documentation. The timeline for implementation and duration of the subscription services has not been specified in the available information. The notice also does not indicate the specific place of performance for these software services, though the nature of software licensing typically involves remote delivery and support.
Notice text
RFI to gather vendor information for Medallia software subscription licenses to enable SSA’s Voice of the Customer (VoC) customer feedback platform.
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