Reliability Healthcare Organization Transformation Services

The purpose of this amendment is to post questions and answers. Questions were sent to the Contracting Officer and responses are posted below:
1. How are these services currently being performed? Under contract? In-house? If these requirements are currently being performed under a contract,
Who is the Contractor?
What is the contract number?
When does the contract expire?
What is the current contract value?
Answer: This is a new requirement.
2. Can we add a CLIN for the appropriate applications so as to not create unrealistic monthly services rates?
Answer: Please propose per the Price/Cost Schedule.
3. Would a response that includes a technological component (cloud-based data platform, analytics, applications) be acceptable to you or would it be disregarded?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
4. Should the pricing table provided on page 7 of the RFP be submitted as a separate volume from the technical volume?
Answer: The pricing table should be in the pricing volume separate of the technical volume.
5. Does the government require submission of Attachment C: QASP with contractor representatives included as part of the response?
Answer: Yes.
6. On page 15 of the RFP it is stated there will be no automated email notification of receipt quotes is there a method by which the government will provide receipt confirmation of quote submissions?
Answer: No, there will be no confirmation receipt.
7. Is it acceptable to the government for contractors to provide training referenced in bullet 4a. on page 4 of the RFP in different variations of class sizes based on individual contractor methodology?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
8. Is a physician coach required to lead physician training?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
9. Does the government want to review full software license agreements as part of this response submission?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
10. With Veteran suicide on the rise, and discharge planning being a critical part of care throughout the continuum, should this engagement include a discharge planning tool?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
11. Does TVHS currently utilize a standardized baseline evaluation tool or is the contractor expected to develop or recommend one?
Answer: Tool is to be developed by the contractor in collaboration with TVHS leadership.
12. Can the contractor assume that assessments will be conducted at a total of 22 sites at baseline and quarterly (two hospitals and the 20 community based clinics/sites) for a total of (22x4) 88 assessments?
Answer: Assessments can be conducted both electronically and in person. In person assessments would be conducted at the 2 main campuses and the 2 primary CBOC Hubs (Chattanooga and Clarksville).
13. Can TVHS provide an estimate of the number of onsite coaching visits they estimate would be conducted annually?
Answer: The exact number of onsite coaching visits would be determined by the initial assessment and subsequent plan, however in general we would expect no less than quarterly onsite coaching visits at the 2 main campuses and the 2 primary CBOC Hubs (Chattanooga and Clarksville) with the remainder being virtual.
14. Would onsite technical coaching be inclusive of Alvin C. York Campus in Murfreesboro, TN, and the Nashville Campus in Nashville, TN as well as the 20 community based outpatient clinics / sites of care located in Tennessee and Kentucky?
Answer: Onsite coaching visits would be conducted at the 2 main campuses and the 2 primary CBOC Hubs (Chattanooga and Clarksville). Employees at other remote sites would travel to one of these locations.
15. Are only the two hospitals considered campuses where these meetings would be hosted, or would the community based clinics also be considered a required venue for training.
Answer: Yes, with contractor having live, virtual capabilities to cover the off-campus outpatient clinics.
16. Should contractor assume that they would house the catalog of online catalog of best practices, tools, workbooks, books, and other resources that have been harvested, tested, and refined from other healthcare organizations on their own hosted website, TVHS website or would a new site need to be created?
Answer: Yes, contractor would house these items and provide access to TVHS leaders.
17. Is the column labeled Unit Price intended to represent the monthly cost for each element of service?
Answer: Yes.
18. Will the contractor be expected to provide coaching/on site assistance at Arnold Air Force Base and Fort Campbell?
Answer: No, contractor would not be required to travel to these 2 military bases.
19. Would consideration be given to lengthen the proposal response period beyond 10 days for a more thorough preparation time?
Answer: No, the due date is 8/17/2018 at 10:00 am central.
20. Are there any prime bidder GSA requirements, e.g. acct system requirements?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
21. Are there any subcontractor contract requirements?
Answer: Please propose per the combined synopsis/solicitation and Performance Work Statement.
22. Are there any technical proposal requirements not addressed in the RFP (page limitations, format, cover page, etc.)?
Answer: No, please propose per the combined synopsis/solicitation and Performance Work Statement.
23. What is the intended reimbursement for this work? Can proposer propose the terms for reimbursement or will payment be a fixed monthly fee?
Answer: This is a Firm Fixed Price (FFP) contract.
All other terms and conditions of the original solicitation remain in effect.
The closing date of this solicitation is 17 Aug 2018 at 10:00 am central. All proposals are to be emailed to the Contracting Officer at tara.hammrich@va.gov to arrive before this date and time..

COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS
General Information
Document Type:
Combined Synopsis/Solicitation
Solicitation Number:
36C24918Q9438
Posted Date:
08/07/2018
Response Date:
08/17/2018 10:00 AM CT
Product or Service Code:
U099
Set Aside (SDVOSB/VOSB):
Unrestricted
NAICS Code:
611430
Contracting Office Address
Network Contracting Office 9
ATTN: Tara Hammrich
Department of Veterans Affairs
Contracting Office, 4th floor
1639 Medical Center Parkway
Murfreesboro, TN 37129
Description
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued.
This solicitation is a request for quote (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-99-1, 07/16/2018.
The associated North American Industrial Classification System (NAICS) code for this procurement is 611430, with a small business size standard of $11.0 Million.
The Network Contracting Office (NCO) 9 is seeking to purchase high reliability organization (HRO) transformation services that consistently provides safe, efficient, effective veteran centered care and whose employees are high-performing team players who enjoy working in the organization for Tennessee Valley Healthcare System (TVHS).
All questions regarding this RFQ must be in writing and may be sent by e mail to tara.hammrich@va.gov.
Questions must be received no later than Aug 13, 2018 at 10:00 AM CST. No further questions will be accepted after that date and time.
You are reminded that representatives from your company SHALL NOT contact any Tennessee Valley Healthcare System (TVHS) employees to discuss this RFQ during this RFQ process. All questions and concerns regarding this RFQ shall be directed to the Contracting Officer.
Performance Work Statement
High Reliability Healthcare Organization Transformation Services
1.0 DESCRIPTION OF SERVICES.
The overall objective is to transform Tennessee Valley Healthcare System (TVHS) into a high reliability organization (HRO) that consistently provides safe, efficient, effective veteran centered care and whose employees are high-performing team players who enjoy working in the organization.
The contractor shall provide High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System and its associated facilities. The contractor shall demonstrate requisite experience in coaching and training comparably sized medical facilities. The contractor shall coach, train, and mentor TVHS leaders and staff on methods, techniques, processes, and supporting tools/templates that are statistically proven to produce sustained improvement (quality, safety, engagement, satisfaction, service, financial stability) at other large medical centers. Additionally, the contractor shall include statistically proven techniques, processes, and supporting tools/templates that produce sustained methods of accountability, achieve better operational efficiency / clinical outcomes and reduce process/outcome variability (clinical and administrative). The contractor shall provide documentation supporting the effectiveness of its techniques.
The contractor shall implement techniques to improve patients' perception of care as evidenced by the VA Survey of Healthcare Experiences (SHEP) and VA Strategic Analytics for Improvement and Learning (SAIL) performance measures and improve employee satisfaction as evidenced by reduced turnover and improved all employee engagement survey (AES) results. The contractor shall implement techniques to improve operations, patient flow, wait times, safety, quality, finance and service in the Emergency Department. The contractor shall implement techniques to improve flow and throughput processes for more efficient, safer patient care and reduction in left without being seen rates. The contractor shall implement techniques to increase physician satisfaction, enhance doctor communication and reduce provider burnout.
The contractor shall conduct an initial baseline evaluation and assessment of TVHS that will identify TVHS s strengths and opportunities for improvement. This assessment should include national leadership benchmarks. This assessment should be released from the Director s office and completed by all levels of TVHS s leadership structure. The contractor shall deliver the results of the assessment via an in-person presentation to the Director and facility leadership. The contractor should subsequently guide the leadership group through a discussion of recommended next steps.
Following the baseline assessment, the contractor shall conduct quarterly follow-up assessments in comparison to the baseline evaluation and assessment to validate progress toward the organization s objectives. Baseline and Quarterly follow up assessments will assess:
Alignment of leaders actions to improve SAIL, AES and SHEP scores with trending.
Current level of accountability among leaders and trends.
Progress of training and improvements in customer service and leadership skills.
The contractor shall conduct a standardized monthly support meeting to provide TVHS leadership coaching, teaching and mentoring either in person, virtually or a combination of both.
The contractor shall develop and deliver quarterly training seminars to TVHS leaders and staff designed to provide hands-on learning opportunities to supplement the in person and virtual coaching. The contractor shall work with a team of TVHS leaders to customize curricula for each quarterly training. The curricula will include, but not limited to, leader accountability plans, focused leader rounding, leading best practices to improve patient communication,
Leadership training will be provided to up to 1000 leaders at TVHS in class sizes of no more than 75 per live session at each campus and virtual sessions as possible. Actual number of participants to be mutually agreed upon by TVHS and the contractor after the initial assessment.
The contractor shall provide and implement an established robust, automated, web based rounding tool for use by all leaders. This tool must provide:
templates for hourly and other Veteran-centric rounding techniques
templates for rounding on employees
capacity for customization, allowing instantaneous, immediate creation of custom templates and stoplight reports
The contractor shall provide and implement a web-based leader accountability tool capable of delivering real time reports. This tool must allow TVHS leaders to enter, access, and share goals and progress data transparently and efficiently. The contractor shall also establish an accountability implementation team comprised of TVHS s leaders. This tool must contain functions that:
Establish weighted, measurable goals for leaders
Enable quarterly action planning
Facilitate monthly support meeting discussions
Validate the efficacy of action planning
The contractor shall provide onsite coaching visits.
The contractor will have coaches and mentors available with specific operational expertise and demonstrable prior experience in leadership best practices, communication templates to improve patient/employee trust, shift pass down protocols to ensure smooth transition between shifts, cultural change, change management, healthcare finance, emergency department management, employee engagement, physician engagement, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) improvement, leader development, executive coaching, executive rounding and quality improvement.
For the duration of the period of performance, the contractor must provide TVHS with an online catalog of best practices, tools, workbooks, books, and other resources that have been harvested, tested, and refined from other healthcare organizations. Throughout the period of performance, the contractor shall provide access to all TVHS leaders the leadership development and automated accountability systems, tools, publications, video and online resources required to achieve and sustain the desired outcomes.
The contractor must be able to provide TVHS with leading best practices from industry inpatient, emergency department, physician and employee engagement arenas.
Performance Measures:
Contractor s baseline assessment shall be used to assess progress achieved over time.
Quarterly, contractor shall provide metrics on number of staff trained and a summary of an end of training questionnaires provided to staff who were trained that quarter. This questionnaire should discuss perceived usefulness of training, quality of instruction, applicability to the workplace and suggested changes to the training for next quarter.
Annually, contractor shall reassess their techniques via survey of all TVHS staff who have participated and present findings to executive leadership.
LOCATION OF WORK.
The contractor shall perform assessments, coaching, and training at TVHS campuses, its associated facilities or other coordinated venue.
TVHS is classified as a National Disaster Medical System hospital for the Nashville Federal Coordinating Center, and is a Level 1A, integrated tertiary healthcare system comprised of two hospitals, the Alvin C. York Campus in Murfreesboro, TN, and the Nashville Campus in Nashville, TN. TVHS has 20 community based outpatient clinics / sites of care located in Tennessee and Kentucky. TVHS supports a health service catchment area encompassing parts of 3 states, Tennessee, Kentucky and Georgia.
TVHS provides ambulatory care, primary care, and secondary care in acute medicine and surgery, specialized tertiary care, transplant services, spinal cord injury outpatient care, and a full range of extended care and mental health services. TVHS s Nashville Campus is the only VA facility supporting all solid organ transplant programs, including total in-house kidney and bone marrow transplants and is a national referral site for bone marrow and solid organ transplants. The York Campus is a network referral center for mental health services, long term psychiatric care, geriatrics, and extended care.
The Department of Defense (DoD) and TVHS operate a community-based clinic at Arnold Air Force Base / Arnold Engineering Development Center (AEDC) in Tullahoma, Tennessee. The Nashville Campus is a primary receiving facility in support of the VA/Department of Defense Contingency Hospital System during times of war or a national emergency involving military personnel. TVHS currently partners with Fort Campbell Army Post as part of the Individual Disability Evaluation System (IDES). IDES is part of an ongoing effort to accelerate the elimination of the disability compensation claims backlog for claims of Wounded Warriors separating from the military for medical reasons.
1.2. HOURS OF OPERATION.
The contractor shall perform assessments, coaching, and training during normal duty hours which normally range from 7:00 a.m. to 5:00 p.m., Monday through Friday, excluding Federal holidays unless otherwise required in the contract or approved by the Contracting Officer.
1.3. HOLIDAYS.
The following is a list of legal federal holidays as referred to elsewhere in the contract and PWS:
New Year s Day, January 1st
Martin Luther King s Birthday, 3rd Monday in January
Presidents Day, 3rd Monday in February
Memorial Day, last Monday in May
Independence Day, July 4th
Labor Day, 1st Monday in September
Columbus Day, 2nd Monday in October
Veteran s Day, November 11th
Thanksgiving Day, 4th Thursday in November
Christmas, December 25th
NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. Closures of the facility may also occur due to inclement weather or other such acts of God.
All interested companies shall provide quotation(S) for the following:
Price/Cost Schedule
Line Item
Description
Quantity
Unit Price
Total Price
0001
Base Year: High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System
Oct 01, 2018 to Sep 30, 2019
12 Months
0002
Base Year: Travel. Must adhere to federal travel regulations.
Oct 01, 2018 to Sep 30, 2019
12 Months
0003
Option Year 1: High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System
Oct 01, 2019 to Sep 30, 2020
12 Months
0004
Option Year 1: Travel. Must adhere to federal travel regulations.
Oct 01, 2019 to Sep 30, 2020
12 Months
0005
Option Year 2: High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System
Oct 01, 2020 to Sep 30, 2021
12 Months
0006
Option Year 2: Travel. Must adhere to federal travel regulations.
Oct 01, 2020 to Sep 30, 2021
12 Months
0007
Option Year 3: High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System
Oct 01, 2021 to Sep 30, 2022
12 Months
0008
Option Year 3: Travel. Must adhere to federal travel regulations.
Oct 01, 2021 to Sep 30, 2022
12 Months
0009
Option Year 4: High Reliability Healthcare Organization Transformation Services for Tennessee Valley Healthcare System
Oct 01, 2022 to Sep 30, 2023
12 Months
0010
Option Year 4: Travel. Must adhere to federal travel regulations.
Oct 01, 2022 to Sep 30, 2023
12 Months
TOTAL PRICE
For the purposes of the award of this Contract, the Government intends to evaluate the option to extend services under FAR 52.217-8 as follows:
The evaluation will consider the possibility that the option can be exercised at any time, and can be exercised in increments of one to six months, but not for more than a total of six months during the life of the contract. The evaluation will assume that the prices for any option exercised under FAR 52.217-8 will be at the same rates as those in effect under the contract at the time the option is exercised. The evaluation will therefore assume that the addition of the price or prices of any possible extension or extensions under FAR 52.217-8 to the total price for the basic requirement and the total price for the priced options has the same effect on the total price of all proposals relative to each other, and will not affect the ranking of proposals based on price, unless, after reviewing the proposals, the Government determines that there is a basis for finding otherwise. This evaluation will not obligate the Government to exercise any option under FAR 52.217-8.
QUOTE FORMAT AND EVALUATION CRITERIA
Offerors shall complete the above pricing schedule. Not completing the pricing will result in unsuccessful quote. Price will be evaluated based on the lowest summary price.
Offerors shall provide only one quote. Non-compliance with this requirement will result in disqualification of both quotes.
Technical Requirements that the Contractor Shall Provide:
Technical:
The offers proposal should address each area of the Performance Work Statement (PWS) in sufficient detail to demonstrate a firm understanding of the requirements and goals set forth in the PWS. The technical solution must provide a complete plan to execute and accomplish the requirement defined in the PWS.
Past Performance: (Past Performance is part of Technical)
Offerors may provide up to three references of their performance providing the same or similar services matching the magnitude and complexity of this requirement within the last three years to include the following information:
          Contract Number
          Dollar Value
          Dates of performance
          Name of Contracting Agency/Hospital
          Point of Contact at that Agency/Hospital
          Point of Contact information (i.e. email address, telephone number, etc.)
          A brief description of the work effort sufficient to demonstrate the relationship between the reference contract and the proposed effort.
b. The Offeror s present and past work record will be used to evaluate the Offeror s reputation for a record of reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the Offeror s business-like concern for the interest of the customer to indicate probability of successful performance.
c. Offerors must provide the Past Performance Questionnaire (Attachment A), for up to three (3) Past Performance References of the same size and scope, instructing them to complete the form and Email the completed form per the instructions on the Questionnaire, by Aug 17, 2018 10:00 AM CST.Â
Quotes shall be submitted via e-mail.
All vendors must be registered and complete all entries in the System for Award Management (SAM) in order to be considered for award. Potential vendors may register at the following web site: https://www.sam.gov/portal/public/SAM/
Quotes must be received on/or before Aug 17, 2018, 10:00 AM CST to be considered for award.
Vendors shall provide a minimum quote acceptance period of 90 days after RFQ closing for offers
Award
The offeror s initial quote should contain the offeror s best terms from a price standpoint. Offerors are cautioned to submit sufficient information and in the format specified in the quote instructions. Offerors may be contacted to resolve minor or clerical errors and the Contracting Officer reserves the right to award without further conversations.
Evaluation of Quotes:
The Government will select the quote that represents the best benefit to the Government at a price that can be determined reasonable. The Government will evaluate price, technical capabilities, and past performance.
Following receipt of quotes, the Government will perform an evaluation using a comparative analysis of the services quoted. The Government will compare quotes to one another to select the service that best benefits the Government by fulfilling the requirement. The evaluation of Government requirements outlined in this request for quote will determine suitability.
Once the Government determines there is/are a contractor(s) that can provide a service that meet(s) the requirements of this request for quote, the Government reserves the right to communicate with only those contractors quoting the best-suited service to address any remaining issues. The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement.
The Government may determine that a quote is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).
The period of performance is the following:
Base year: Oct 01, 2018 to Sep 30, 2019
Option Year 1: Oct 01, 2019 to Sep 30, 2020
Option Year 2: Oct 01, 2020 to Sep 30, 2021
Option Year 3: Oct 01, 2021 to Sep 30, 2022
Option Year 4: Oct 01, 2022 to Sep 30, 2023
Place of Performance
Alvin C. York Campus Nashville Campus
3400 Lebanon Pike 1310 24th Avenue South
Murfreesboro, TN 37129 Nashville, TN 37212
The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/comp/far/index.html.
The following contract clauses apply to this acquisition:
52.203-17, CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS (APR 2014)
52.204-9, PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)
52.204-13, SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2016)
52.212-4, Contract Terms and Conditions Commercial Items (JAN 2017)
52.217-8, OPTION TO EXTEND SERVICES (NOV 1999)
52.217-9, OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)
52.228-5, INSURANCE WORK ON A GOVERNMENT INSTALLATION (JAN 1997)
52.232-18, AVAILABILITY OF FUNDS (APR 1984)
52.232-39, UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUN 2013)
52.232-40, PROVIDING ACCELERATED PAYMENTS TO SMALL BUSINESS SUBCONTRACTORS (DEC 2013)
FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders (JAN 2018)
The following subparagraphs of FAR 52.212-5 are applicable:
52.203-6. RESTRICTIONS ON SUBCONTRACTOR SALES TO THE GOVERNMENT (SEPT 2006), WITH ALTERNATE I (OCT 1995)
52.204-10. REPORTING EXECUTIVE COMPENSATION & FIRST-TIER SUBCONTRACT AWARDS (OCT 2016)
52.204-14, SERVICE CONTRACT REPORTING REQUIREMENTS (OCT 2016)
52.209-6. PROTECTING THE GOVERNMENT S INTEREST WHEN SUBCONTRACTING WITH CONTRACTORS DEBARRED, SUSPENDED, OR PROPOSED FOR DEBARMENT (OCT 2015)
52.209-9, UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING RESPONSIILITY MATTERS (JUL 2013)
52.219-8. UTILIZATION OF SMALL BUSINESS CONCERNS (NOV 2016)
52.219-9, SMALL BUSINESS SUBCONTRACTING PLAN (JAN 2017)
52.219-16, LIQUIDATED DAMAGES-SUBCONTRACTING PLAN (JAN 2017)
52.219-28. POST AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (JUL 2013)
52.222-3. CONVICT LABOR (JUNE 2003)
52.222-17, NONDISPLACEMENT OF QUALIFIED WORKERS (MAY 2014) (E.O. 13495)
52.222-21. PROHIBITION OF SEGREGATED FACILITIES (APR 2015).
52.222-26. EQUAL OPPORTUNITY (SEPT 2016)
52.222-35. EQUAL OPPORTUNITY FOR VETERANS (OCT 2015)
52.222-36. EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (JUL 2014)
52.222-37. EMPLOYMENT REPORTS ON VETERANS (FEB 2016)
52.222-40. NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL LABOR RELATIONS ACT (DEC 2010)
52.222-41. SERVICE CONTRACT LABOR STANDARDS (MAY 2014)
52.222-42. STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 2014)
52.222-43. FAIR LABOR STANDARDS ACT AND SERVICE CONTRACT LABOR STANDARDS--PRICE ADJUSTMENT (MULTIPLE YEAR AND OPTION CONTRACTS) (MAY 2014)
52.222-50. COMBATING TRAFFICKING IN PERSONS (MAR 2015)
52.222-54. EMPLOYMENT ELIGIBILITY VERIFICATION (OCT 2015)
52.222-55. MINIMUM WAGES UNDER EXECUTIVE ORDER 13658 (DEC 2015).
52.222-62. PAID SICK LEAVE UNDER EXECUTIVE ORDER 13706 (JAN 2017)
52.223-18. ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT MESSAGING WHILE DRIVING (AUG 2011)
52.225-1, BUY AMERICAN--SUPPLIES (MAY 2014) (41 U.S.C. CHAPTER 83)
52.225-13. RESTRICTIONS ON CERTAIN FOREIGN PURCHASES (JUNE 2008)
52.232-33. PAYMENT BY ELECTRONIC FUNDS TRANSFER SYSTEM FOR AWARD MANAGEMENT (JUL 2013) (31 U.S.C. 3332)
52.237-11, ACCEPTING AND DISPENSING OF $1 COIN (SEP 2008)
52.242-5, PAYMENTS TO SMALL BUSINESS SUBCONTRACTORS (JAN 2017)
The following solicitation provisions apply to this acquisition:
FAR 52.212-1, Instructions to Offerors Commercial Items (JAN 2017)
FAR 52.212-3, Offerors Representations and Certifications Commercial Items (NOV 2017)
Offerors must complete annual representations and certifications on-line at http://orca.bpn.gov in accordance with FAR 52.212-3, Offerors Representations and Certifications Commercial Items. If paragraph (j) of the provision is applicable, a written submission is required.
52.217-5. EVALUATION OF OPTIONS (JUL 1990)
52.216-1, TYPE OF CONTRACT (APR 1984) The Government contemplates award of a Firm Fixed Price contract resulting from this RFQ.
52.233-2. SERVICE OF PROTEST (SEPT 2006)
Hand-Carried Address:
Department of Veterans Affairs
VISN 9 ASC (90C)
1639 Medical Center Parkway, Suite 400
Murfreesboro TN 37129
Mailing Address:
Department of Veterans Affairs
VISN 9 ASC (90C)
1639 Medical Center Parkway, Suite 400
Murfreesboro TN 37129
852.0219-9, VA SMALL BUSINESS SUBCONTRACTING PLAN MINIMUM REQUIREMENTS (DEC 2009)
852.233-70. PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (JAN 2008)
(a) Any protest filed by an interested party shall:
(1) Include the name, address, fax number, and telephone number of the protester;
(2) Identify the solicitation and/or contract number;
(3) Include an original signed by the protester or the protester's representative and at least one copy;
(4) Set forth a detailed statement of the legal and factual grounds of the protest, including a description of resulting prejudice to the protester, and provide copies of relevant documents;
(5) Specifically request a ruling of the individual upon whom the protest is served;
(6) State the form of relief requested; and
(7) Provide all information establishing the timeliness of the protest.
(b) Failure to comply with the above may result in dismissal of the protest without further consideration.
(c) Bidders/offerors and contracting officers are encouraged to use alternative dispute resolution (ADR) procedures to resolve protests at any stage in the protest process. If ADR is used, the Department of Veterans Affairs will not furnish any documentation in an ADR proceeding beyond what is allowed by the Federal Acquisition Regulation
852.233-71. ALTERNATE PROTEST PROCEDURE (JAN 1998)
As an alternative to filing a protest with the contracting officer, an interested party may file a protest with the Deputy Assistant Secretary for Acquisition and Materiel Management, Acquisition Administration Team, Department of Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420, or for solicitations issued by the Office of Construction and Facilities Management, the Director, Office of Construction and Facilities Management, 810 Vermont Avenue, NW, Washington, DC 20420. The protest will not be considered if the interested party has a protest on the same or similar issues pending with the contracting officer.
PLEASE NOTE: The correct mailing information for filing alternate protests is as follows:
Deputy Assistant Secretary for Acquisition and Logistics,
Risk Management Team, Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC 20420
852.252-70. SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE (JAN 2008)
The following provisions or clauses incorporated by reference in this solicitation must be completed by the offeror or prospective contractor and submitted with the quotation or offer. Copies of these provisions or clauses are available on the Internet at the web sites provided in the provision at FAR 52.252-1, Solicitation Provisions Incorporated by Reference, or the clause at FAR 52.252-2, Clauses Incorporated by Reference External link to a government website. Copies may also be obtained from the contracting officer.
852.270-1, REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)
The contracting officer reserves the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally monitor the work to be performed under this contract. Such designation will be in writing and will define the scope and limitation of the designee s authority. A copy of the designation shall be furnished to the contractor
852.273-74, AWARD WITHOUT EXCHANGES (JAN 2003)
The Government intends to evaluate proposals and award a contract without exchanges with offerors. Therefore, each initial offer should contain the offeror s best terms from a cost or price and technical standpoint. However, the Government reserves the right to conduct exchanges if later determined by the contracting officer to be necessary
This is an open-market combined synopsis/solicitation for High Reliability Healthcare Organization Transformation Services as defined herein.  The government intends to award a contract as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:
"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."
OR
"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"
Quoter shall list exception(s) and rationale for the exception(s).
Submission shall be received not later than Aug 17, 2018 at 10:00 AM central via email to tara.hammrich@va.gov. The subject line must specify 36C24918Q9438 High Reliability Healthcare Organization Transformation Services. There will be no automated email notification of receipt of quotes. All quotes received without requested documentation will not be considered. Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f).
Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the contracting officer Tara Hammrich at tara.hammrich@va.gov.
Point of Contact
Contracting Officer
Name: Tara Hammrich
Organization: NCO 9
Phone No.: 615-225-3357
E-Mail Address: tara.hammrich@va.gov
Attachments
Attachment A: Past Performance Questionnaire
Attachment B: Wage Rates
Attachment C: Quality Assurance Surveillance Plan (QASP).