R699--Salem VAMC On-Site Telephone Switchboard Operators

The Department of Veterans Affairs Veterans Health Administration is seeking vendors to provide on-site telephone switchboard operator services and administrative support for the Salem VA Medical Center located in Salem, Virginia. The solicitation will be issued as a Request for Quotation (RFQ) on October 21, 2025, with a response deadline of October 31, 2025, at 3:30 PM Eastern Time. Prospective contractors must be registered in the SAM database and comply with the Performance Work Statement and Instructions to Offerors, as well as maintain updated information in the VA Financial Service Center's Customer Engagement Portal. While specific evaluation criteria are not detailed in this pre-solicitation notice, all communications regarding the solicitation should be directed to Contracting Officer Satasha Stewart at Satasha.Stewart@va.gov, as phone calls will not be accepted. Interested parties should monitor SAM for solicitation number 36C24626Q0111 for the full RFQ documentation and evaluation details.

This opportunity is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), though VOSB and small businesses planning to subcontract must demonstrate they will provide 51 percent of contract requirements as the primary contractor. The contract will be awarded on a firm-fixed-price basis for one annual base year with four annual option years, commencing December 1, 2025, for a total potential five-year performance period. No incumbent contractor or award value is specified in this pre-solicitation notice. The solicitation applies NAICS code 561421 (Telephone Answering Services) with a $19 million size standard, and is classified under Product Service Code R699 (Support-Administrative: Other). Interested SDVOSB and small business contractors should begin preparing their qualifications and registrations immediately to meet the October 31, 2025, deadline.