R699--Salem Telephone Switchboard Operators

The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 6 is seeking qualified vendors to provide on-site telephone switchboard operator services and administrative support for the Salem VA Medical Center in Salem, Virginia. The solicitation will be issued as a Request for Quotation (RFQ) on or around April 10, 2026, with a response deadline of April 21, 2026 at 3:30 PM Eastern Time. Prospective contractors must be registered in the System for Award Management (SAM) database and maintain current information in the VA Financial Service Center's Customer Engagement Portal at the time of quote submission. The contract will be awarded on a firm-fixed-price basis using the NAICS code 561421 (Telephone Answering Services) and PSC code R699 (Support-Administrative: Other). All inquiries regarding this opportunity must be submitted via email to Contract Specialist Intern Satasha E. Stewart at Satasha.Stewart@va.gov, referencing solicitation number 36C24626Q0239; phone calls will not be accepted.

This procurement is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with a size standard of $19 million. No current incumbent or contract value information is provided in the pre-solicitation notice. Contractors planning to subcontract must demonstrate that their own company will provide at least 51 percent of the requirement to maintain SDVOSB, VOSB, or Small Business status. The contract scope includes administrative support functions in addition to switchboard operator duties, though specific performance metrics, staffing levels, or service duration are not detailed in this pre-solicitation announcement. Interested SDVOSB firms should prepare their qualifications and documentation for submission within the response window to compete for this opportunity.