36C24626Q0239_1.docx

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R699--Salem Telephone Switchboard Operators
Solicitation number
36C24626Q0239
Issued by

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This is a Presolicitation Notice for on-site telephone switchboard operator services and administrative support at the Salem VA Medical Center in Salem, Virginia. The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 6 is seeking qualified vendors for this requirement, which is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The formal Request for Quotation (RFQ) will be issued on or around Friday, April 10, 2026, with a response deadline of April 21, 2026 at 3:30 PM Eastern Time. The contract will be awarded as a firm-fixed-price arrangement.

Prospective contractors must be registered in the System for Award Management (SAM) database and maintain current information in the VA Financial Service Center's Customer Engagement Portal at the time of quote submission. The North American Industry Classification System (NAICS) code is 561421 (Telephone Answering Services) with a Product Service Code of R699 (Support-Administrative: Other) and a size standard of $19 million. If subcontracting is planned, SDVOSB, VOSB, or Small Business contractors must demonstrate that their company provides 51 percent of the requirement. Interested contractors should contact Contract Specialist Intern Satasha E. Stewart at Satasha.Stewart@va.gov or 757-251-4136, referencing solicitation number 36C24626Q0239. All inquiries must be submitted via email; phone calls will not be accepted.

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Text version

Presolicitation Notice Presolicitation Notice

SUBJECT*
Salem Telephone Switchboard Operators

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
23667
SOLICITATION NUMBER*
36C24626Q0239
RESPONSE DATE/TIME/ZONE
04-21-2026 15:30 EASTERN TIME, NEW YORK, USA
ARCHIVE
30 DAYS AFTER THE RESPONSE DATE
SET-ASIDE
SDVOSBC
PRODUCT SERVICE CODE*
R699
NAICS CODE*
561421

PLACE OF PERFORMANCE

POSTAL CODE

COUNTRY

CONTACT INFORMATION

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

POINT OF CONTACT*

Contract Specialist Intern Satasha E Stewart Satasha.Stewart@va.gov 757-251-4136

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

The Department of Veteran’s Affairs will solicit for vendors capable of providing On-Site Telephone Switchboard Operator Services and Administrative Support for the Salem VA Medical Center, located in Salem, VA. The solicitation is for a Total Service-Disabled Veteran Owned Small Business, SDVOSB. This will be awarded as a Firm-Fixed contract.

A Request for Quotation, RFQ, will be issued on, or around, Friday, April 10, 2026.

To be eligible for the award, the prospective contractor must be registered in SAM database at http://www.sam.gov at the time the quote is submitted and comply with the Evaluation for Basis of Award. The prospective contractor must also have updated and correct information in the VA Financial Service Center’s Customer Engagement Portal at the time the quote is submitted. If you are an SDVOSB, VOSB or Small Business and plan on subcontracting, please provide a plan to show how your company provides 51% of the requirement.

The North American Industry Classification Code, NAICS, is 561421 (Telephone Answering Services), Product Service Code is R699 (Support-Administrative: Other) and the Size Standard is $19 Million.

Interested and capable contractors must email Satasha Stewart at Satasha.Stewart@va.gov and reference solicitation number 36C24626Q0239.

Point of Contact:

Satasha Stewart Satasha.Stewart@va.gov

*Please direct all questions to the above email address. Phone calls will not be accepted.

*=Required Field
Presolicitation Notice

Presolicitation Notice

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