R699--Reader Services

The Department of Veterans Affairs, Veterans Benefits Administration, is procuring remote reader services to provide reasonable accommodation for a visually impaired Veterans Service Representative at the Cleveland Regional Office. The contractor will provide up to 30 hours per week of reading services via Microsoft Teams, including reading electronic and hard copy documents, verifying document completeness, proofreading outgoing communications, and assisting with screen reading in various VA systems. Services must be coordinated 7-14 business days in advance and delivered in real-time through screen sharing and audio, with no documents transmitted ahead of time for independent review. The contractor must provide all necessary equipment including hardware, software, and broadband internet access, and possess clear pronunciation and excellent reading and communication skills for professional virtual environment work. Quotes are due by August 7, 2025, at 10:00 AM EST and must be submitted via email to Thomas.Landers@va.gov.

This solicitation is designated as a Total Service-Disabled Veteran-Owned Small Business set-aside, representing a re-procurement of services previously provided under contract 36C10E22P0124. The contract structure includes a base period from September 19, 2025, to September 18, 2026, with four optional one-year extension periods, each valued at 1,560 hours of service. The government intends to award a Firm Fixed Price Purchase Order with wage rates governed by Wage Determination 2015-4727 Rev 26, covering Ohio counties including Cuyahoga, Geauga, Lake, Lorain, and Medina. All services will be performed 100% remotely with no in-person reading required, and the place of performance is Cleveland, Ohio 44199. The contractor will be required to maintain service hour logs with joint certification by both the contractor and VA employee to track and verify delivered services.