36C10D25Q0119 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

VA

1 3

0001 08-04-2025 F36B325-25-0000025

00101

Department of Veterans Affairs Veterans Benefits Administration Acquisition Directorate 1800 G Street NW Washington DC 20006

00101

Department of Veterans Affairs Veterans Benefits Administration Acquisition Directorate 1800 G Street NW Washington DC 20006

To all Offerors/Bidders

36C10D25Q0119

07-28-2025

X

X X

X 1

1. The purpose of this amendment is to provide answers to questions received.

2. See SF-30 Continuation Page(s) for full text.

3. No changes are made to the solicitation outside of those contained within this document.

4. The due date for quotes remains 07AUG2025 at 10:00 AM EST to the email provided in the solicitation.

Thomas Landers Contracting Officer

VA-VBA-2024-0001

SF-30 Continuation Page

1. The purpose of this amendment is to provide a response to questions received in regards to 36C10D25Q0119 for Reader Services at the VA Cleveland Regional Office.

2. The following questions were received by midnight on 31JUL2025:

Q: Please advise of the division this reader position is in: VR&E—Veteran Readiness & Employment, Compensation & Pension, or Education?

A: Services will be in support of a Veteran Service Representative in the Compensation & Pension Program.

Q: We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

A: This is a re-procurement for services previously provided under 36C10E22P0124.

Additional information pertaining to that contract is available on FPDS.gov and USASpending.gov

Q: Can the government confirm this is a Time and Materials contract?

A: The government intends to award a Firm Fixed Price Purchase Order in connection with this solicitation.

Q: The solicitation states "(see ATTACHMENT –SERVICE HOUR LOG)", but it seems to have been omitted, can the government please provide the attachment?

A: The Service Hour Log is included as an attachment on the Solicitation Posting on SAM.gov.

Q: The solicitation states "If the employee does not report to the traditional worksite at least twice each biweekly pay period, the official worksite is the location of the employee's telework site."

Can the government please clarify if reader support personnel are able to perform duties remotely/at contractor facility or if they will be required to perform duties at the government facility, at least two times a pay period?

If personnel must work at the government facility, can the government please provide full address?

A: This requirement is for Remote Reader Services. No performance by contractor staff will take place in-person at a Government facility.

The government hereby amends the Statement of Work as follows:

The following language located on Page 9, Section 9 Place of Performance of the Statement Of Work, is removed:

If the employee does not report to the traditional worksite at least twice each biweekly pay period, the official worksite is the location of the employee's telework site.

Exceptions to the twice each biweekly pay period requirements may be made during emergencies (including a pandemic) and for short-term situations.

The following language is hereby incorporated into page 9, Section 9 Place of Performance of the Statement of Work:

Contractor personnel will NOT report to a government facility. All services rendered under a contract resulting from this solicitation will be provided remotely via the internet, utilizing screen sharing and audio via Microsoft Teams. Contractor is responsible for providing all equipment and support services to their personnel necessary to met contract performance requirements, to include but not limited to hardware (ie. Computer, microphone), software (ie. Microsoft Teams), and broadband internet access necessary to render services under this contract.

Q: Will the remote reading services be 100% remote? Is it video remote reading or telephonic?

A: Services will be 100% remote. Services will be provided remotely via Microsoft Teams.

Q: Will there ever be a time for in-person reading?

A: No.

Q: In Section 2.SCOPE” The contractor will be required to provide remote reader services.

The government estimates it will require up to 30hrs per week. Services will be coordinated with the VSC with at least 7-14 business days advance notification.” Will the Reader have documents ahead of time to prepare/read prior to the appointment?

A: Services will be rendered in real time via Microsoft Teams. No documents will be transmitted to the contractor or their employees for independent review.

3. Please ensure that quotes include a copy of Page 1 of this amendment, with Boxes 8 and 15a-c completed.

4. No changes are made outside of those contained within this amendment.

5. The due date for quotes remains unchanged from the solicitation. All quotes are due by 07AUG2025 at 10:00 AM EST.

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