R699--James J. Peters Switchboard Operators (BRONX)

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2 is seeking a qualified contractor to provide 24-hour, seven-day-a-week switchboard operator services at the James J. Peters VA Medical Center in Bronx, New York. The contractor must supply eight operators and one supervisor to handle incoming calls, emergency communications, public address and paging systems, and long-distance call assistance using both commercial and Federal Telephone Service networks. Key requirements include providing initial training, developing quality control plans, submitting monthly invoices, and completing the Personal Identity Verification process upon award. Evaluation will be based primarily on pricing, as technical capability and past performance evaluation criteria have been eliminated from the solicitation. Critical deadlines include March 6, 2026, at 12:00 PM EST for all vendor inquiries and March 20, 2026, at 12:00 PM EDT for proposal submission.

This procurement is exclusively designated as a Service-Disabled Veteran-Owned Small Business set-aside and is not available to other business types. An incumbent contractor currently performs this work with no reported performance issues, though specific contract details and current annual value cannot be disclosed during the pre-solicitation phase. The total contract value is $19 million, with a base period of performance running from April 1, 2026, through September 30, 2026, followed by four one-year option periods extending through September 30, 2030. Staffing requirements specify three day-shift operators, two afternoon-shift operators, and one midnight-shift operator on weekdays, with reduced staffing on weekends and holidays. Upon contract award, the successful vendor must conduct a phase-in/phase-out transition with the incumbent contractor to ensure continuity of operations.