R699--*** 508-20-3-471-0003 Switchboard Operation*** (VA-20-00009455)
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24720Q0217
- Agency
-
Veterans Integrated Service Network 7
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Department Of Veterans Affairs Atlanta Va Medical Center 1670 Clairmont Road Decatur, GA 30033
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs is soliciting proposals for switchboard operation services at its Atlanta VA Medical Center and leased offices in Decatur, Georgia. The solicitation seeks on-site personnel, supervision, equipment, and other services necessary to perform switchboard operator duties. Proposals are due by February 14, 2020 and will be evaluated based on the offerors' ability to meet the performance requirements for switchboard coverage, emergency calls and alarms, threatening calls, disasters, paging systems, call schedules, and log books outlined in the solicitation.
This requirement has been set aside for Service-Disabled Veteran Owned Small Businesses. The primary NAICS code is 561421 for telephone answering services, and the work will be performed at the Atlanta VA Medical Center located at 1670 Clairmont Road in Decatur, Georgia and a satellite office at 200 Ponce De Leon Avenue in the same city. The period of performance and potential value are not specified, but the services include full-time switchboard operator coverage and support of phone systems for both facilities. Amendments to the solicitation provided additional details and answered vendor questions to clarify requirements.
Notice text
3 versions
Update #3 · Latest ·
SEE THE ATTACHMENTS
Update #2 ·
Solicitation closing date changed from September 10, 2020 to September 14, 2021 @3:00 pm est.
Questions and Answers provided. I am still waiting on the remaining questions to be answered.
Can the Government clarify Project Manager can be dual hatted as switchboard operator? Yes
Could the Government please clarify if it is in the best interest of the Government to have two Project Manager at two locations to provide supervision? Alternatively, can we propose one (1) project manager for both the locations? One can be for both locations
Government specified two separate Contract Line Items for two different locations, and these are (1). Clairmont RD. Decatur GA 30033; (2). Satellite Office 200 Ponce De Leon Ave Decatur GA 30032. Could the Government please provide clarification on current number of Full-Time Equivalent Staff (FTEs) at each of these locations? Could the Government also please provide number of Part Time Equivalent (PTE) Staff at each of the locations? They should provide what is required to meet expectation
Could the Government please provide a delineated staffing plan currently in place providing number of staff per shift? Provide what is needed to meet expectation
Are resumes needed for all the Telephone operators Contract? Can the Government confirm for what positions, we shall submit the resumes? All positions
Update #1 ·
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is 36C24720Q0217 and is issued as a request for quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95. The associated NAICS code is 561421, Telephone Answering Services. This is set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSB). The requirement is for use at the Atlanta VA Medical Center. Delivery location is Atlanta VA Medical Center, 1670 Clairmont Road, Decatur, Georgia and Atlanta VAHCS leased offices located at 200 East Ponce Deleon Avenue, Decatur, Georgia.
Files
| File | Type | Posted |
|---|---|---|
| 36C24720Q0217-012.docx | DOCX document | |
| 36C24720Q0217-0001007.docx | DOCX document | |
| 36C24720Q0217-009.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R699--*** 508-20-3-471-0003 Switchboard Operation*** (VA-20-00009455) | Award Notice | |
| This notice | Solicitation |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity