R608--Amendment for Tele-Interpreter Services with the Office of Integrated Veterans Care

The Department of Veterans Affairs Network Contracting Office is seeking a contractor to provide tele-interpreter services for the Office of Integrated Veterans Care located in Denver, Colorado. The procurement requires telephone interpretation services exclusively, supporting foreign language translation into English via a toll-free number for the Customer Service Contact Center. The contract structure includes a base period of one year with four additional one-year option periods, running from October 5, 2025 to October 4, 2030, serving a minimum of 700 users across approximately 170 languages with operations from 6:00 AM to 9:00 PM Mountain Time, Monday through Friday. Key requirements include HIPAA compliance, with all contractor and subcontractor employees required to reside in the United States, and artificial intelligence is explicitly not acceptable for interpretation services. The solicitation has been amended with quotes now due by September 22, 2025 at 10:00 AM Mountain Time, to be submitted electronically to Crystal Volmar at Crystal.Volmar@va.gov.

This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 541930 with a size standard of $22.5 million. The incumbent contractor is Louis Fitzgerald LLC, with the current contract expiring in October 2025. The contract features a fixed unit price of $46,500 per period, with Spanish expected to comprise 99% of the anticipated interpretation volume, while secondary languages include Chinese-Mandarin and Korean. The five-year contract period spans from October 2025 through October 2030, with performance taking place at the Department of Veterans Affairs Office of Integrated Veterans Care in Denver, Colorado. All contractors must comply with background investigation requirements as part of the security and compliance measures for this federal healthcare interpretation service.