Enhanced Digital Signature Workflow

The Department of Veterans Affairs Technology Acquisition Center seeks to procure an Enterprise electronic signature Software-as-a-Service solution to support enhanced digital signature workflows across the VA system. This Request for Information is issued by the VA Veteran Health Administration at Oscar G. Johnson VA Medical Center in Iron Mountain and requires a platform capable of handling up to 30,000 transactions per period while maintaining compliance with OMB Memo M-19-12, VA Directive 6517, FISMA, HIPAA, and 21 CFR Part 11 FDA requirements. Key contract requirements include FedRAMP Moderate authorization, seamless integration with Microsoft O365, SharePoint, Teams, ServiceNow, and ecFAX platforms, Personal Identity Verification card capability, automatic visible date and time stamping, multi-signing support, Section 508 accessibility compliance, and Elite Support with response times ranging from 30 minutes for critical issues to 8 hours for minor issues. The evaluation will assess whether respondents can meet the technical specifications outlined in the Product Description and will consider their recommendations for improvements to the draft requirements. Responses must be submitted by March 18, 2026 at 2:00 PM Eastern Time via email to Contract Specialist Danielle DelCuore at Danielle.DelCuore@va.gov, with all submissions limited to 10 pages and excluding generic marketing materials.

This is a presolicitation notice with no set-aside designation, and no incumbent contractor or award value is identified in the available documentation. The contract structure contemplates a 12-month base period plus four optional 12-month periods, with each period supporting up to 30,000 transactions, creating a potential five-year engagement if all options are exercised. Respondents must provide company identification information including CAGE/UEI number, business size, NAICS codes, relevant GSA or GWAC schedule participation, and socioeconomic certifications along with pricing estimates for the base period and all four option periods. Professional services requirements include remote implementation support, comprehensive training, a 30-day transition plan for existing templates, and continuous FedRAMP monitoring with monthly scans and Plan of Action and Milestones reports. Contractor personnel assigned to implementation tasks must successfully complete Tier 2/Moderate Risk background investigations per VA Handbook 0710.