R431--Jackson Employee Assistance Program (EAP)

The Department of Veterans Affairs is soliciting proposals for an Employee Assistance Program (EAP) through solicitation 36C10D25Q0178 to provide confidential counseling services for approximately 479 employees and their immediate family members at the Jackson Regional Office in Mississippi. The contractor must provide comprehensive EAP services including face-to-face counseling (maximum 3 sessions per client), crisis intervention, assessment, short-term counseling, referral services, and 8 hours of on-site employee training per contract period. Key requirements include maintaining a 5% utilization rate, operating a 24-hour hotline, and employing qualified staff including a Program Director and counselors with master's degrees and clinical experience. Evaluation will be based on technical qualifications and past performance, with these non-price factors being equal in weight. The solicitation includes a Request for Information (RFI) process for clarification questions, with quotes due September 17, 2025, and contract performance beginning September 26, 2025.

This solicitation is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with no current incumbent contractor identified in the documentation. The contract structure includes a base period of 12 months with four additional 12-month option periods, creating a potential total contract duration of five years. No specific contract value or budget range is disclosed in the available documents, though the solicitation references applicable wage determinations for Mississippi counties including specific hourly rates for various service positions. The place of performance is the VBA Jackson Regional Office in Mississippi, where the contractor will serve the identified employee population. Additional requirements include on-site counseling for tragedies with group sessions limited to two hours per response and no annual limit on the number of such sessions.