Invoicing Instructions through Tungsten 7-25-2024.pdf

This document is a VA Commercial e-Invoicing User Guide for creating standard invoices and credit notes in the Tungsten Network portal. The guide provides a comprehensive, 10-step process for contractors working with the Department of Veterans Affairs to submit electronic invoices, detailing each stage from login to final submission. Key steps include selecting the customer (Department of Veterans Affairs), creating an invoice with specific details like invoice number, date, payment terms, and line items, and adding attachments. The guide also includes instructions for creating credit notes and troubleshooting common errors, with specific guidance on handling failed invoices and obtaining support through the Tungsten portal or Help Center.

The document emphasizes precise data entry requirements, such as correctly inputting purchase order/obligation numbers (13-14 characters with at least one alpha character), selecting appropriate document types, and accurately describing line items. It provides detailed instructions for each section, including contact information, invoice details, payment terms, and remittance information. The guide also outlines the process for checking invoice status, correcting errors, and raising support tickets if issues arise, with step-by-step screenshots to assist users in navigating the Tungsten Network electronic invoicing system for VA contracts.