R426--Request for Quote 508-25-3-471-0007 TELEPHONE SWITCHBOARD OPERATIONS (VA-25-00034333)
Closed Solicitation Posted
Not the latest version. See the latest special notice from .
- Solicitation number
- 36C24725Q0377
- Agency
-
Veterans Integrated Service Network 7
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration (VA) is seeking Telephone Switchboard Operations Services for the Joseph Maxwell Cleland Atlanta VA Medical Center through a Request for Quote (RFQ). The solicitation seeks a contractor to provide 24/7 switchboard coverage, including processing incoming and outgoing calls, responding to emergency codes, managing paging services, and handling patient and staff locator information. Vendors must submit quotes electronically to Contracting Officer Joseph Horn by March 25, 2025, at 10:00 AM Eastern Time, with all questions due by March 10, 2025. The evaluation will consider technical capability, past performance, and price, with the contract to be awarded to the most advantageous offer meeting the VA's requirements. The solicitation follows Federal Acquisition Regulation (FAR) subpart 12.6 for commercial products and services, using provisions from Federal Acquisition Circular 2025-03.
The contract is exclusively set-aside for service-disabled veteran-owned small businesses (SDVOSB) under NAICS code 561421, with a small business size standard of $15 million. The procurement covers a base period from May 1, 2025, to April 30, 2026, with four potential one-year option periods possible through April 30, 2030. Performance will be executed at 1670 Clairmont Rd, Decatur, GA 30033, with key performance requirements including maintaining an average wait time of less than 30 seconds and an abandonment rate under 5%. The contractor will be expected to process approximately 3,000 phone calls daily. While no specific award value is mentioned, the small business size standard of $15 million suggests the potential scale of the contract. The Product Service Code (PSC) for this procurement is R426, categorized under Support-Professional: Communications.
Notice text
2 versions
Update #2 · Latest ·
Page 2 of 2
Extend Request for Quote (RFQ) due date to 03/25/2025 at 10AM EST.
Update #1 ·
36C24725Q0377
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Page 86 of 86
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This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.
This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular: 2025-03 Effective Date 01/17/2025.
This solicitation is for set-aside 100% for service-disabled veteran-owned small business (SDVOSB) concerns.
The associated North American Industrial Classification System (NAICS) code for this procurement is 561421, with a small business size standard of $15 million. The FSC/PSC is R426.
Vendors (companies) are encouraged to review attachment 36C24725Q0377 Telephone Switchboard Operations Services for solicitation details before responding to this notice. Additionally, any changes or updates to this solicitation will be published as an amendment to the solicitation. Vendors are responsible for monitoring the solicitation for amendments as the government will not send out individual notifications.
All interested companies shall provide quotations for Telephone Switchboard Operations Services for the quantity, and periods specified in 36C24725Q0377.
Applicable Clauses and Provisions are available in attachment 36C24725Q0377- Telephone Switchboard Operations Services.
Instructions to Offerors and Evaluation Details are available in attachment 36C24725Q0377 Telephone Switchboard Operations Services.
Questions: All questions pertaining to this solicitation shall be e-mailed to the Contracting Officer, Joseph Horn, at Joseph.Horn@va.gov no later than March 10, 2025, at 8:00 AM ET. To ensure proper receipt and processing of questions, Offerors should include solicitation ID # 36C24725Q0377 in the subject line of all e-mails.
Quotes: All Quotes shall be e-mailed to the Contracting Officer, Joseph Horn, at Joseph.Horn@va.gov no later than March 18, 2025, at 1:00 PM ET to be considered. To ensure proper receipt and processing of questions, Offerors should include solicitation ID # 36C24725Q0377 in the subject line of all e-mails.
Amendments: Answers to questions will be published as an amendment to this solicitation on Contract Opportunities. Additionally, any changes or updates to this solicitation will be published as an amendment to the solicitation. Offerors or Interested parties are responsible for monitoring the solicitation for amendments as the government will not send out individual notifications.
Files
| File | Type | Posted |
|---|---|---|
| 36C24725Q0377 0001.pdf | ||
| 36C24725Q0377 0001.docx | DOCX document | |
| 36C24725Q0377_1.docx | DOCX document | |
| 36C24725Q0377. Telephone Switchboard.docx | DOCX document | |
| Wage Determinaton No 215-5831 Revision No 28 12.23.24.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R426--Questions and Answers | Special Notice | |
| This notice | Solicitation |
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