R422--PCAC - Research Survey Database (KLAS) (VA-26-00048989) Saddler/Rhodes

SPECIAL NOTICE NOTICE OF INTENT TO SOLE SOURCE

Research Survey Database Subscription

RFI eCMS ACTION NUMBER 36C77626Q0139

March 18, 2026

Introduction:

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Digital Health Office (DHO) requires support survey administration and analysis of survey results for two batches of survey data collected each year. The Contractor shall provide Government Purpose rights and permit the VA to utilize the library of standardized survey questions for independent analysis. The Contractor shall provide 4-6 benchmark numbers from Arch Collaborative data for purposes of comparison to VA data. The Contractor shall support the administration and analysis of VA end-user surveys that utilize the Contractors provided survey questions during the performance period and provide briefings for VHA on the survey analysis for each survey batch. The Contractor shall also support VA specific and unique questions, excluded from benchmarking, as needed to meet DHO and Electronic Health Record (EHR) Modernization measurement objectives.

The Contractor shall provide VA Personnel Resources (Government staff and contractors with va.gov accounts) access to case studies, webinars, and reports on topics covered by the experience survey questions. The Contractor shall annotate case studies with Key to Success and provide directions on best practices and helpful reports for DHO, EHR Modernization, and the field [Veteran Integrated Service Networks (VISNs) and VA Medical Centers (VAMCs)] to access. The Contractor shall connect DHO, EHR Modernization, and field Points of Contact with members of the Arch Collaborative on request or per Contractor advice.

Background:

The mission of the Office of Clinical Informatics (OCI) within the Digital Health Office (DHO) at the Department of Veterans Affairs (VA) is to enhance the lives of Veterans and VA staff by providing them with improved data and tools to make better decisions and streamline their workflows. Additionally, OCI strives to establish and promote standards and information technology resources based on scientific research, which would benefit the health of Veterans, their families, and the individuals who care for them. To accomplish this objective, OCI is dedicated to adopting interoperability and health information sharing methods based on national standards, promoting data standardization, and promoting an efficient exchange of health data through existing systems.

The Government seeks support services and domain expertise administering Clinical End-User Experience surveys; access to standardized experience questions and industry benchmarks for comparative analysis of survey results; and evidenced-based materials for healthcare best practices with the Electronic Health Record (EHR). VA is currently engaged in a transition to a new Federal EHR. These services and access to industry benchmarks and healthcare best practices are necessary to contribute to assessments of the Federal EHR to help meet the mission of the VA in providing the best Veteran patient care.

Notice of Intent to Sole Source:

The Program Contracting Activity Central (PCAC) on behalf of DHO intends to award a sole source purchase order to:

KLAS Enterprises LLC

This procurement is being conducted in accordance with Revolutionary Far Overhaul (RFO) Part 12 - Acquisition of Commercial Products and Commercial Services and RFO 6.103 Other than Full and Open Competition. The NAICS code for this procurement is 519290 (Web Search Portals and All Other Information Services) and the Small Business Administration Size Standard is 1,000 employees.

Submittal Information:

This notice of intent to is not a request for competitive quotes. No solicitation document is available and telephone requests will not be accepted. However, any responsible source who believes it is capable of meeting the requirements may submit a capability statement, proposal, or quotation, which may be considered by the agency, only if received by the closing date and time of this notice. Responses shall provide detailed information that demonstrates the vendor is capable of meeting all requirements as detailed in the draft PWS. Responses received will be evaluated; however, a determination by the Government not to compete the proposed procurement based upon responses received to this notice is solely within the discretion of the Government.

Respondents must be registered in the System for Award Management (SAM) database. Firms may register with SAM at https://www.sam.gov. All responses shall include the following information: Company Name, Cage Code, SAM UEI, Company address, point of contact name, email address, phone number, and GSA contract number (if applicable). The subject line for correspondence shall clearly display: RFI 36C77626Q0139 Research Survey Database Subscription.

See attached Draft PWS

Responses to this notice are due through email on or before Wednesday March 25, 2026 at 1:00 PM (Eastern) to this procurement s Contracting Officer Michelle Rhodes at michelle.rhodes@va.gov AND Contract Specialist Glenn Saddler at glenn.saddler@va.gov.

Contracting Office Address*:

Department of Veterans Affairs

Program Contracting Activity Central (PCAC)

6100 Oak Tree Blvd, Suite 490

Independence, OH 44131

*IMPORTANT NOTE!!! Please be sure all communications are directed to the CO AND the CS and are conducted through email to avoid any delay in Contracting receiving information.

/End of Notice/