R408--Veterans Outcome Assessment Program (VOAP) Services

The Department of Veterans Affairs Veterans Health Administration is seeking a contractor to provide Veterans Outcome Assessment Program (VOAP) Services for the VA Connecticut Healthcare System. The requirement involves conducting telephone interview data collection services to evaluate the effectiveness of mental health and suicide prevention services provided to veterans. The contractor must establish call center operations running Monday through Saturday from 10:00 AM to 8:00 PM across all U.S. time zones and maintain a qualified team including a Contract Manager with call center experience overseeing at least 1,000 participants and a Clinical Director holding a master's or bachelor's degree in a mental health-related field. All personnel must complete background checks, VA Information Security and HIPAA training, and CITI Program human subjects protection training. The evaluation criteria emphasize quality assurance standards, including maintaining no more than 15% of baseline interviews conducted between 14-30 days after data receipt, zero interviews conducted beyond 30 days, and ensuring 99% or greater of examined calls meet quality standards. Sources sought responses are due by April 13, 2026 at 12:00 PM Eastern Time, with the Contracting Officer Tara Dossiema available at Tara.Dossiema@va.gov for inquiries.

This procurement is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with no incumbent contractor identified in the available documentation. The contract is structured as a fixed-price agreement with a 12-month base year and four optional 12-month extension years, with data collection concluding on February 22, 2027. The estimated workload requires approximately 533 hours per week of interview personnel time, 20 hours per week for the Contract Manager, 20 hours per week for the Clinical Director, and 10 hours per week for a Data Manager. The contractor must complete an estimated 16,000 pairs of baseline and follow-up telephone interviews annually, plus an additional 150-200 pairs for the Puppies Assisting Wounded Servicemembers (PAWS) pilot program. Prospective vendors must register in SAM.gov and VetCert databases and complete VA Form 10091 vendorization prior to award. The specific award value is not disclosed in this pre-solicitation notice.