Que Management System

The Department of the Air Force Space Command is seeking a Queue Management System (QMS) for Visitor Control Centers at Patrick Space Force Base and Cape Canaveral Space Force Station in Florida. The procurement requires two comprehensive queue management systems with advanced features including automatic email and text notifications, data reporting and analytics capabilities, unlimited staff and supervisor accounts, mobile and web-based signup functionality, predictive wait times, and virtual training for up to 20 personnel. The systems must be vendor-hosted with all hosting costs included in the total firm-fixed price, and vendors must provide pre-recorded training with real-time Q&A capability while the government will supply physical display screens. The government will evaluate offers based on technical acceptability, price, and past performance, with the goal of awarding a firm-fixed-price contract without discussions, though they reserve the right to conduct discussions if necessary. The solicitation closing date has been extended to August 8, 2025, at 12:00 PM EST, with all quotes to be submitted via email to 45CONS.PKB.email@us.af.mil.

This procurement is designated as a 100% set-aside for small businesses under NAICS code 541512 (Computer Systems Design Services) with a size standard of $34 million. There is no incumbent contractor as this is a new requirement for the government. The estimated guest actions are significant, with approximately 14,000 at Patrick Space Force Base and 11,300 at Cape Canaveral Space Force Station based on April-June 2025 data. Delivery is required within 90 days after receipt of order to two separate locations: 45th Space Force Squadron at Patrick SFB and 45th Space Force Squadron at Cape Canaveral SFS. The contract will be performed at Patrick Space Force Base, Florida, and the award date will be determined upon evaluation of quotes after the solicitation closes.