Qualtrics Interim JA
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 101926A1182
- Agency
-
Office of Acquisition Management
Department of State
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 19AQMM26F1517
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20006, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of State Office of Acquisition Management has awarded a sole-source contract to Carahsoft on the NASA SEWP V GWAC for renewal of licensing and support services for the Centralized Evaluation System, a FedRAMP-authorized Qualtrics SaaS platform, on August 22, 2026.
The justification cites FAR 16.507-6(b)(3), treating this as a logical follow-on to the previous order. The Government bases the exception on operational continuity requirements, including the existing Qualtrics XM system's FedRAMP Moderate boundary, authorization to operate, production and user acceptance testing instances, custom automated distribution tools, and system integrations. The sole-source award is warranted due to unforeseen delays caused by department reorganization, diplomatic technology restructuring, funding disruptions, and limited acquisition workforce capacity that prevented completion of a competitive solicitation before contract expiration.
The contract period runs from August 22, 2026 through September 21, 2026. Procured supplies and services include the Qualtrics Enterprise Platform with FedRAMP AI-enabled capabilities, Survey Builder, XM Directory & Distributions, Dashboard & Reporting, Workflow Builder & Integration Tools, and Platform Admin & User Management Tools; the FedRAMP CX & Research Suite Interactions Bundle providing 10,000 interactions and 1 million user session replays; and two Guided Success Package Cloud Services, each including a dedicated technical success manager, priority enterprise support, automated distributions engineering services, and 10 hours per week of operations and maintenance support. The contract is structured as Firm-Fixed-Price Unit on the NASA SEWP V GWAC. The Government commits to soliciting quotations from all authorized NASA SEWP V resellers and conducting market research prior to each renewal to assess opportunities for expanded competition.
Notice text
The Department of State requires the renewal of licensing and the provision of support services for the Centralized Evaluation System (CES), a FedRAMP-authorized SaaS platform powered by Qualtrics. The CES is an enterprise-wide system critical to the Department’s ability to conduct training evaluations, 360-degree feedback, interviews, service feedback, and digital experience analytics.
Awarded contract 19AQMM26F1517 to unknown vendor for unknown amount on 2026-08-22.
Files
| File | Type | Posted |
|---|---|---|
| JEFO_Interim_REDACTED.pdf |
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