Provide Enterprise Utility Billing Software

The Department of the Interior Bureau of Indian Affairs Western Region is soliciting proposals for Enterprise Utility Billing Software, specifically a Commercial Off-the-Shelf (COTS) utility billing solution to support the Electric Utility Management System (EUMS). The solicitation requires offerors to submit proposals electronically to Randall.Brown@bia.gov, with a closing date of November 3, 2025. The system must process approximately 20,000 electric utility bills per month across three electric power utilities and support comprehensive functions including billing, collections, debt management, meter reading, and interfaces with external systems such as the Department of the Interior's Federal Business Management System and the U.S. Treasury. The project encompasses a five-phase implementation including on-premises deployment, cloud environment migration, documentation, installation, data migration, and ongoing support, with the contractor required to provide training for up to 50 government employees. The government will evaluate proposals based on price, software availability, and past performance, with emphasis on providing the best overall value.

This solicitation is designated as a 100% small business set-aside under NAICS code 513210 (Software Publishers) with a size standard of $47 million. The contract will include a base year period with options for four additional years, with potential future migration to a cloud network environment that may impact the exercise of option years. The place of performance involves both on-premises and cloud environments serving the San Carlos Irrigation Project Power, Colorado River Agency Branch of Electrical Services, and Truxton Canon utilities. The current contractor is located at 13805 North Arizona Boulevard, Coolidge, Arizona 85128, while the contracting office is situated at 2600 N Central Avenue, Suite 400 Mailroom, Phoenix, Arizona 85004. Services to be provided include software patch updates, bug fixes, professional services, IT security activities, training, project management, and staff credentialing, with travel expenses passed through on an as-needed basis in accordance with BIA travel policies.