EUMS_SOW_0001.pdf

EUMS Statement/Scope of Work

General:

The Electrical Utility Management System (EUMS) Scope of Work is to pay for annual software maintenance and continue a range of IT services in support of the EUMS/Elements application system which provides billing, collections, and asset management software and has been customized for BIA’s unique needs. Services are for the Western Region power agencies: San Carlos Irrigation Project (SCIP) Power, Colorado River Agency Branch of Electrical Services (CRA-ES), and Truxton Canon.

The contractor will be providing program Information Technology services and will perform these services in a Department of the Interior (DOI), or Indian Affairs (IA) Office of Information and Management Technology (OIMT) approved environments only. The DOI, IA-OIMT or one of their approved hosting entities are the only entities allowed to procure, operate, secure and maintain infrastructure and operational environments. The contractor through the guidance of the Contracting Officer and/or Contracting Officer’s Representative (COR) will adhere to all DOI and IA-OIMT established Information Technology regulations, policies and directives to include but not limited to capital planning, investment review, lifecycle management, change management, security and authority to operate. All production environments regardless of the hosting entity will be operated by IA-OIMT to include any system environment provided by any approved external hosting provider. Any new IT systems or services must be approved by the IA-OIMT executive currently known as the Associate Chief Information Officer (ACIO). All new IT systems or services that may be developed or supported by this contract will be approved by the ACIO prior to them being released. The contractor through the COR will follow change management and related processes to deploy any new IT service or system.

UMS Utility Billing Software Support & Maintenance:

BIA personnel administer and operate the system with the assistance of the prime contractor and subcontractor. The contractor is providing program Information Technology services and will perform these services in a Department of the Interior (DOI) or Indian Affairs (IA) Office of Information Technology (OIT) approved development and/or test environments only. Software maintenance and support will be provided such as software patch updates and provide new software versions when new releases are available. The contractor will assist when there are bug reports and apply fixes to the EUMS application.

Professional Services:

A part of the proposed contract is for Professional Services provided by the respective prime contractor and subcontractor who are the manufacturers of the EUMS and Elements commercial software packages, which have been customized for BIA. These professional services are beyond the technical support provided under the annual software maintenance and encompass migrating previous encoded service orders from EUMS to Elements, expanding Elements configuration and integration with MAXIMO®, performing IT Security activities, training analysis and customization, project management, and credentialing of CUSI and Novotx staff and government furnished equipment laptops.

Travel & Training:

Travel Expenses will be added on as needed basis. Travel expenses are a straight passthrough item, reasonable and actual, and conform to BIA travel policies.

Training will be provided when new releases are installed and implemented or when requested by BIA staff.

Period of Performance:

The period of performance is for a base year period, with an option to exercise for four additional years.

The period of performance will commence from the date of the award for one year. Subsequent option years may or may not be exercised due to the BIA’s effort to migrate to a cloud network environment.