Printer Maintenance
Closed Solicitation Posted
- Solicitation number
- PANRSA-25-P-0000014439
- Agency
-
ACC Redstone
Army Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Place of performance
- Redstone Arsenal, Alabama 35898, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Army Garrison Directorate of Information Management Office at Redstone Arsenal, Alabama is seeking a contractor to provide ongoing, monthly toner-inclusive maintenance services for 79 existing Canon Multi-Function Devices (MFDs) including network printers, copiers, and scanners. The contractor must be an authorized Canon dealer with at least six Canon-certified technicians and must maintain proper DOD clearances and RSA badges for continuous access to the installation. Key requirements include providing 365 days of continuous coverage, responding to down machines within 90 minutes when requested, offering backup loaner systems at no cost if repairs cannot be completed within three business days, and maintaining parts and supply inventory within a 30-mile radius of Redstone Arsenal. The maintenance will be provided at a flat rate with no overages, covering all parts, service calls, repairs, drums, and toner, but excluding staples and paper. Proposals are due by August 21, 2025, with evaluation criteria including the contractor's ability to maintain 95% compliance with service standards and limit customer complaints to no more than three per month.
This opportunity is designated as a Total Small Business set-aside with no incumbent contractor identified in the solicitation materials. The contract is structured as an Indefinite Delivery/Indefinite Quantity (IDIQ) arrangement with a 12-month base year and four additional 12-month option years, potentially extending the total contract period to five years. The 79 Canon MFDs are located across various buildings throughout Redstone Arsenal, including fitness centers, child development centers, libraries, and administrative offices in Huntsville, Alabama. The government reserves the right to utilize other procurement methods for MFD replacements, which may result in a reduction of devices serviced under this contract after the base year. While specific contract values are not disclosed in the solicitation materials, the comprehensive nature of the maintenance requirements and the multi-year structure suggest a substantial service contract opportunity for qualified small business Canon dealers.
Notice text
The US Army Garrison, Directorate of Information Management Office (IMO), has a requirement to provide ongoing, monthly toner inclusive maintenance for seventy-nine (79) existing Multi-Function Devices (MFD) (network printers/copiers/scanners), for the U.S. Army Garrison on Redstone Arsenal, AL (USAG-Redstone). This contract will be an Indefinite Delivery/Indefinite Quantity (IDIQ) type contract with a 12-month Base Year and four 12-month option years.
The Contractor shall provide ongoing toner inclusive maintenance for 79 existing Canon MFD's specified in TE-C.
The Contractor is to provide 365 days of continuous coverage for maintenance on the listed equipment if needed.
Contractor must provide back-up loaner systems at no cost to the Government if units cannot be repaired within 3 business days dependent on backup printer availability and mission requirements.
Contractor will have proper DOD clearances and RSA badges for access on Redstone Arsenal when needed.
Contractor will have the ability to provide properly cleared individuals with the ability to obtain RSA Garrison CAC credentials if needed.
Contractor must be an Authorized Canon dealer and will provide a minimum of six (6) technicians certified by Canon to perform repairs and maintenance.
Contractor will provide a response time of 90 minutes on a down machine if requested. Contractor will maintain an inventory of parts and supplies within a 30-mile radius of Redstone Arsenal. Maintenance will be Flat Rate with no overages. Must include all parts, service calls, repairs, drums and toner. Staples and Paper will be excluded.
Files
| File | Type | Posted |
|---|---|---|
| PWS-IMO Printer Maint.Final.pdf | ||
| RSAC-25-001-SVC100 - QASP.pdf | ||
| RSAC-25-001-SVC100 - PWS.pdf |
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