RSAC-25-001-SVC100 - PWS.pdf

MON YEAR

PERFORMANCE WORK STATEMENT (PWS)

Printer Maintenance for U.S. Army Garrison – Redstone Arsenal, AL 14 March 2025

Part 1

General Information

1. General

This is a non-personal services contract to provide ongoing, monthly toner inclusive maintenance for seventy-nine (79) existing Multi-Function Devices (MFD) (network printers/copiers/scanners), for the U.S. Army Garrison on Redstone Arsenal, AL. The purpose of the upgrades and maintenance is to provide continued usage of the MFD’s for operational productivity. Life-cycle replacements of existing MFDs may occur throughout the span of the contract, and the governnet reserves the right to utilize other procurement methods for the acquisition and maintenance of replacement MFDs. This life-cycle plan may result in a reduction of the number of MFDs being serviced under this contract after the base year. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

• The Government will not exercise any supervision or control over the contract service providers.

• The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

• Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

• The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

1.1 Description of Services/Introduction

The Contractor shall provide ongoing toner inclusive maintenance for 79 existing MFD's on a monthly basis. The Contractor is to provide 365 days of continuous coverage for maintenance on the listed equipment if needed. Contractor must provide back-up loaner systems at no cost to the Government if units cannot be repaired within a reasonable amount of time. Contractor will have proper DOD clearances and RSA badges for access on Redstone Arsenal seven (7) days a week when needed. Contractor will have the ability to provide properly cleared individuals with the ability to obtain RSA Garrison CAC credentials if needed. Contractor must be an Authorized Canon dealer and will provide a minimum of six (6) technicians certified by Canon to perform repairs and maintenance. Contractor will have proper DOD clearances and RSA badges for access on Redstone Arsenal when needed. Contractor will provide a response time of 90 minutes on a down machine if requested. Contractor will maintain an inventory of parts and supplies within a 30-mile radius of Redstone Arsenal. Maintenance will be Flat Rate with no overages. Must include all parts, service calls, repairs, drums and toner.

Staples and Paper will be excluded. The Contractor shall perform to the standards in this contract.

1.2 Background

The U.S. Army Garrison, Redstone Arsenal previously had two printer maintenance contracts within the organization. One supplied ongoing, full coverage maintenance, to include supplying toner, for 33 existing MFDs. The other supplied ongoing, full coverage maintenance, to include supplying toner, for the other 46 existing MFDs. The purpose of this contract is to consolidate the two previous contracts for the Information Management Office to oversee. The Government has also contemplated the transition from government owned MFDs to leased equipment/maintenance.

1.3 Scope.

To fulfill the requirements of this effort, the Contractor shall provide the following products and services:

1. MFD/Color copier utilization equipment, accessories, maintenance plans and consumable supplies

2. Data and reports as identified in TE-B.

The Contractor shall furnish all labor, transportation, parts, equipment and all required supplies (except paper, staples and binding tape), necessary for operation of digital MFDs/Color copiers as defined herein except as specified as Government furnished services. This contract includes installation, relocation, maintenance, repair and/or replacement, hard drive removal, training and diagnostic service calls to tenant units in the U.S. Army Garrison – Redstone Arsenal (USAG-R) at the locations listed in TE-C. During the life of the contract, the Government anticipates the removal of an undetermined number of MFDs/Color Copiers and accessories as the equipment reaches the end of the lifecycle or as requirements and technology change.

The Contractor shall provide all items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4 Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

• Provides ongoing, full coverages maintenance, to include supplying toner, for 79 existing MFDs.

1.5 General Information.

1.5.1 Quality Control Plan (QCP).

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS and PRS #1. The QCP shall be submitted to and accepted by the Contracting Officer (KO) within thirty 30 calendar days after date of contract award. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being affected (Deliverable, A001)

The Contractor shall inform the COR of issues or potential issues that might affect the performance within four (4) hours of identifying those issues. Verbal reports shall be followed up by written notice and resolution of the issue within three (3) business days.

1.5.2 Quality Assurance.

The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Federal Holidays.

Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents' Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours.

The Government facility office hours are 0700 to 1630, Monday through Friday except federal Holidays identified in paragraph 1.5.3 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.1 Contractor Support Hours.

The Contractor shall provide support between the hours of 0700 to 1630, Monday through Friday pending mission requirements (PRS #2). The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the performance is essential.

1.5.5 Place of Performance.

The work to be performed under this contract will be performed at the U.S. Army Garrison buildings on Redstone Arsenal, AL 35898.

1.6 Security Requirements.

In the event of a National Defense Emergency affecting Redstone Arsenal, the RSA POC will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and Redstone Arsenal POC that National Defense Emergency conditions are no longer in effect.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

1.6.1 Anti-Terrorism (AT) Level I Training. This standard language is for contractor employees with an area of performance within as Army controlled installation, facility or area.

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete AT Level I awareness training within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil (Deliverable, A002).

• If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (Deliverable, A002).

1.6.2 Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within Army controlled http://jko.jten.mil/ installation, facility, or area. Contractor and all associated sub-contractors' employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

All contractor personnel are required to in-process and out-process through USAG-R DES, Security Division, for work performed on government facilities on Redstone Arsenal.

1.6.3 For contractors requiring Common Access Card (CAC). Reserved.

1.6.4 For contractors that do not require CAC but require access to a DoD facility or installation. Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.5 AT Awareness Training for Contractor Personnel Traveling Overseas. Reserved.

1.6.6 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within calendar days of contract award and within calendar days of new employees commencing performance with the results reported to the COR NLT calendar days after contract award. (Deliverable, A003).

1.6.7 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. Reserved.

1.6.8 For contracts that require a formal OPSEC program. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter (Deliverable, A004).

1.6.9 Operational Security (OPSEC) Awareness Training. Per AR 530-1 Operations Security, all contractor employees, to include subcontractor’s employees, requiring access to Army installation, facilities, controlled, access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR with 15 calendar days after completion of training by all employees and subcontractor personnel (Deliverable, A004).

1.6.10 For information assurance (IA)/information technology (IT) training. Reserved.

1.6.11 For information assurance (IA)/information technology (IT) certification. Reserved.

1.6.12 For contractors authorized to accompany the force. Reserved.

1.6.13 For Contract Requiring Performance or Delivery in a Foreign Country. Reserved.

1.6.14 For contracts that require handling or access to classified information. Reserved.

1.6.15 Threat Awareness Reporting Program. For all contractors with security clearances.

Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b. (Deliverable, A005).

1.6.16 Local Health Protection Conditions.

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the area surrounding Redstone Arsenal and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.6.17 Key Control. Reserved.

1.6.17.1 Lost Keys. Reserved.

1.6.17.2 Prohibited use of Government provided keys or key cards. Reserved.

1.6.17.3 Lock Combinations. Reserved.

1.7 Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.7.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.8 Government Roles and Responsibilities.

1.8.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

• In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

• All contract administration will be affected by the KO.

• Communications pertaining to contractual administrative matters shall be addressed to the KO.

• No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

• The KO will approve all Deliverables and plans required in this PWS.

1.8.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

• Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

• Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

• The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

• The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.8.2.1 COR Authority.

A letter of designation will be issued to the COR by the KO.

• A copy of the letter will be sent to the Contractor.

• The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

• The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

1.8.2.2 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration. The COR or designated Government representative is authorized to perform the following functions:

• assure the Contractor performs the technical requirements of the contract;

• perform inspections necessary in connection with contract performance;

• maintain written and oral communications with the Contractor concerning technical aspects of the contract;

• issue written interpretations of technical requirements;

• monitor, document, and report Contractor's performance and notify both the KO and

Contractor of any deficiencies; and

• coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

1.9 Key Personnel.

The following personnel are considered key personnel by the Government: The Contractor shall provide to the KO the name and contact information of a Program Manager who shall be responsible for the performance of the work within two (2) working days of contract award (Deliverable, A006), including an Alternate Program Manager, who shall act for the Contractor when the Program Manager is absent. The Program Manager and Alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0700 to 1630, Monday through Friday.

1.10 Specific Contractor Requirements, Roles and Responsibilities.

1.10.1 U.S. Residency.

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

1.10.2 Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

1.10.3 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all correspondence, documents, or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed Contractor owned/leased vehicles and trailers shall be clearly identified.

1.10.3.1 Reserved.

1.10.3.2 Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.)

1.10.4 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 United States (US) Code (USC) §423, Procurement Integrity.

• The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

1.11 Contractor Travel. Reserved.

1.12 Other Direct Costs (ODCs). Reserved.

1.13 Data Rights. The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.14 Non-Disclosure Requirements. Reserved.

1.15 Protection of Government and Contract Information. Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.16 Non-Disclosure Statements: Reserved.

1.17 Organizational Conflict of Interest (OCI). The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that any access or participation in this contract may result in any actual or potential OCI as defined in FAR Subpart 9.5 and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (Deliverable, A007). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.18 Phase In /Phase Out Period.

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (Deliverable, A008).

• The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

• During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

• The Contractor shall commence all operations required by this PWS by the end of phase in period.

• On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

http://www.dimoc.mil/resources/limitations

1.19 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein, and AR 385-10, The Army Safety Program. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection on construction sites and other applicable occupational safety codes. Upon discovery of a serious hazard such as, but not limited to, fire, or fuel spill, the Contractor shall immediately notify the KO and designated authorized representatives verbally followed up with an email notification (Deliverable, A009).

1.19.1 Safety Plan. Reserved

1.19.2 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment. The Government may provide 911 emergency support ambulance service and/or treatment at a DoD medical facility, if available.

The contractor shall dial 911, state the emergency is on Redstone Arsenal, and provide the Contractor’s location on the Installation.

If the injury occurs while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (Deliverable, A010). The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel. Reimbursement shall be paid to the US Treasury.

1.19.3 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO/COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence (Deliverable, A011). The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Mishap Investigations and Reporting.

1.20 Environmental Compliance. Reserved.

1.21 Notice to Proceed. The effective date of contract will constitute the date of notice to proceed the notice to proceed will be provided as indicated below.

1.22 Government Property and Services. Reserved.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1 Definitions. Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms. Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

AR Army Regulation AT Anti-terrorism ATO Anti-terrorism Officer CAC Common Access Card COR Contracting Officer’s Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition GFP Government Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAW In Accordance With ID Identification IGCE Independent Government Cost Estimate KO Contracting Officer MFD Multi-Functional Device NCIC-III National Crime Information Center Interstate Identification Index NLT No Later Than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator

PIV Personal Identity Verification POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QASP Quality Assurance Surveillance Plan

QCP Quality Control Program RA Requiring Activity RSA Redstone Arsenal SOW Statement of Work TSDB Terrorist Screening Database U.S. United States USAG-R United States Army Garrison – Redstone, Arsenal UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services. No government property or services is provided as a part of this contract.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: Reserved.

4.3 Materials: The Contractor shall provide materials, supplies, and equipment necessary to meet the requirements under this PWS. The Government will not be responsible for damage cause by fire, theft, accident, or otherwise to the contractor’s materials on the installation.

4.4 Vehicles and Equipment: The Contractor shall provide all necessary vehicles (no GSA vehicles provided to Contractor for use on this contract) and equipment to perform the work described in this PWS. All Contractor provided vehicles, and equipment shall have the company name prominently displayed on both sides of the vehicle or equipment and present a neat, professional appearance. Contractor's vehicles and equipment used in the performance of this contract shall meet all local and Host Nation traffic, safety, and environmental requirements. Vehicles and equipment found to be unsafe shall be removed from the installation and replaced. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor vehicles and equipment without prior written approval of the Contracting Officer. The COR may inspect the Contractor’s vehicles and equipment at any time.

4.5 Background Checks: The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements such as DoDI 8500.01 and AR 25-1 (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications (PRS#3).

5.2 Tasks.

The Contractor shall provide ongoing toner inclusive maintenance for 79 existing Canon MFD's specified in TE-C.

• The Contractor is to provide 365 days of continuous coverage for maintenance on the listed equipment if needed.

• Contractor must provide back-up loaner systems at no cost to the Government if units cannot be repaired within 3 business days dependent on backup printer availability and mission requirements.

• Contractor will have proper DOD clearances and RSA badges for access on Redstone Arsenal when needed.

• Contractor will have the ability to provide properly cleared individuals with the ability to obtain RSA Garrison CAC credentials if needed.

• Contractor must be an Authorized Canon dealer and will provide a minimum of six (6) technicians certified by Canon to perform repairs and maintenance.

• Contractor will provide a response time of 90 minutes on a down machine if requested.

Contractor will maintain an inventory of parts and supplies within a 30-mile radius of Redstone Arsenal. Maintenance will be Flat Rate with no overages. Must include all parts, service calls, repairs, drums and toner. Staples and Paper will be excluded.

5.3 Service Contract Reporting. Defense FAR (DFARS) 204.1703(a), Reporting Requirements Thresholds, states that SCR is required in the System for Award Management (SAM) when a contract or order has both a total estimated value, including options, that exceeds $3 million and is for services in the service acquisition portfolio groups listed in Procedures, Guidance, and Information (PGI) 204.1703. The Printer Maintenance Contract does not meet the threshold at DFARS 204.1703(a)(i), and its Product Service Code (PSC), DD01, is not listed in PGI 204.1703 and therefore SCR is not required.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

AE Reg. 27-715 Reporting Changes to Contractor Personnel Information

AR 25-1 Army’s Information Technology (IT) Program

AR 70-13 Management and Oversight of Service Acquisitions.

AR 530-1 Operations Security

AR 381-12 Threat Awareness and Reporting Program (TARP)

AR 385-10 The Army Safety Program

AD 2014-05/AR 190-13 The Army Physical Security Program

DA Pam 385-40 Army Mishap Investigations and Reporting

DD 254 6.1.1 Department of Defense Contract Security Classification Specification

DOD 5500.7-R Joint Ethics Regulation

DoDI 5000.72 Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification

DoDI 8500.01 Cybersecurity

FAR 52.204-9 Personal Identity Verification of Contractor Personnel

FAR 42.5 Postaward Orientation

FAR 9.5 Organizational and Consultant Conflicts of Interest

FAR 52.236-13 Accident Prevention

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Workload Data

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY

LEVELS (AQLs)

METHOD OF

SURVEILLANCE

PRS#1 – The Contractor shall develop and maintain an effective QCP (para. 1.5.1)

The contractor shall ensure services are performed IAW this

PWS.

Customer complaints shall not exceed 3 per month.

Periodic Inspection

PRS#2 – The Contractor shall provide support between the hours of 0700 to 1630, days Monday through Friday. (para. 1.5.4.1)

The Contractor shall always maintain an adequate workforce, for the uninterrupted performance of all tasks defined within this PWS.

95% Compliance;

no more than 2 discrepancies found per month, etc.

Periodic Inspection

PRS#3 – The Contractor shall provide ongoing toner inclusive maintenance (para. 5.1 and 5.2)

The Contractor shall comply with all listed tasks and specified regulations.

95% Compliance;

no more than 2 discrepancies found per month, etc.

Scheduled Inspection and customer feedback

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To A001 Quality Control Plan (QCP) (para.

1.5.1)

Once within 10 days after contract award and no later than 30 days prior to any anticipated changes.}

One each Electronic delivery via email using Microsoft Office Word or Power Point 2013}

COR and then to the

KO

A002 Antiterrorism Level 1 Training (para.

1.6.1)

Must be completed within 30 calendar days of award and afterward within 15 days of new employees

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR

A003 iWatch Training (para.

1.6.6)

Must be completed within 30 calendar days of award and afterward within 15 days of new employees

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR

A004

OPSEC

Training (para.

1.6.8, 1.6.9)

Must be completed within 30 calendar days of award and afterward within 15 days of new employees

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR

A005 TARP Training (para. 1.6.15)

Must be completed within 30 calendar days of award and afterward within 15 days of new employees

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR

A006 Key Personnel

– Provide Name of Program Manager (para. 1.9)

Must provide the name and contact information of a Program/Contract Manager or Alternate responsible for performance of work within five (5) business days

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR

Deliverable Frequency # of Copies Medium/Format Submit To A007 Organizational Conflict of Interest (OCI) (para. 1.17)

Must notify Contracting Office immediately whenever it becomes aware

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR and then to the

KO

A008 Phase In/Phase Out (para. 1.18)

Must prepare and submit a phase in/phase out plan within 10 days of contract award

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR and then to the

KO

A009 Safety (para. 1.19)

Must notify Contracting Office immediately whenever it becomes aware

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR and then to the

KO

A010 Emergency Medical Treatment (para. 1.19.2)

Must notify Contracting Office immediately whenever it becomes aware

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR and then to the

KO

A011 Accident Reporting (para. 1.19.3)

Must notify Contracting Office immediately whenever it becomes aware

One each Electronic delivery via email using Microsoft Office Word Or Power Point 2013

COR and then to the

KO

TECHNICAL EXHIBIT C

WORKLOAD DATA

Garrison Equipment List

TLG ID Make Model BUILDING Serial number

AC278 Canon iR3830 1500-Bingo Cash Cage 3GD00621

AC281 Canon iR3830 3145-CDC Goss Rd. LAB 3GD00603 AC270 Canon iR3830 3424-Redstone Lanes Bowling 3GD00606

AC279 Canon iR3830 3443-Pagano Gym 3DG00617

AC272 Canon iR3830 3443-Parent/Child Services 3GD00624 AC280 Canon iR3830 3705-Aquatics 3GD00681

AC532 Canon iR3830 4140-Golf Pro Shop 3GD00668

AC274 Canon iR3830 4828-Flying Activity 3GD00626 AC273 Canon iR3830 5309-Post Restaurant Fund 3GD00620

AC275 Canon iR3830 5602-CDC Mills Training 3GD00571

AC277 Canon iR3830 5602-CDC Mills Rd. 3GD00631 AC276 Canon iR3830 4488-Director's Office 3GD00602

AC283 Canon iR4735 3153-Sports & Fitness 2SW01061

AC282 Canon iR4735 3443-Membership 2SW01080

AC284 Canon iR4735 4460-Scott Fitness 2SW01068 AE184 Canon iR3830 3443-Special Events 3GD00894

AE183 Canon iR3830 130-Summit Front Office 3GD00828 AE187 Canon iRC5840 3443-Marketing 2YK00837

AE181 Canon iR3830 4488-Parent Child Services 3GD00857

AE186 Canon iR3830 3148-Youth Services 3GD00875 AE188 Canon iR3830 3155-SAS 3GD00876

AE189 Canon iR3830 3323-Library 3GD00893

AE182 Canon iR3830 3708-CYS Bus Program 3GD00842 AE180 Canon iR3830 5139-Outdoor Rec. 3GD00868

AE190 Canon iR3830 5600-CDC Mills Rd 3GD00895

AE179 Canon iR3830 5138-Outdoor Rec. 3GD00881

LS036 Canon iRC356IFG 3148-Youth Center LAB 2AC00512

LS035 Canon iRC356IFG 3155-SAS Lab 2AC00521

LQ976 Canon iRC3530iG 3145-CDC Goss Rd WSC00670 LQ975 Canon iRC3530iG 3617-Auto Skills WSC00669

LT243 Canon IRC5535G 1500-FMD XVA00851

LT244 Canon IRC5535G 1500-IT Office XVA00869 LT242 Canon IRC5535G 3323-Ticketing XVA00775 AE541 Canon DX-IRC5840 BUILDING 3494 2YK00979

AE540 Canon DX-IRC5840 BUILDING 3443 2YK01006 AE537 Canon DX-IRC5840 BUILDING 3466 2YK01001

AE536 Canon DX-IRC5840 BUILDING 4488 2YK01008

AE532 Canon DX-IRC5840 BUILDING 4488 2YK01014 AE533 Canon DX-IRC5840 BUILDING 4488 2YK00961

AE534 Canon DX-IRC5840 BUILDING 4488 2YK00957

AE535 Canon DX-IRC5840 BUILDING 4488 2YK00960 AE538 Canon DX-IRC5840 BUILIDING 3494 2YK00965

AE539 Canon DX-IRC5840 BUILDING 3466 2YK00962

LW773 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01634 LW778 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01879

LW776 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01685

LW772 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01514 LW774 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01647

LW770 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01511

LW775 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01553 LW771 Canon IR-ADV C5560I 3 BUILDING 4488 2HU01561

LW777 Canon IR-ADV C5560I 3 BUILDING 3494 2HU01505

LW769 Canon IR-ADV C5560I 3 BUILDING 4488 (Command Suite) 2HU01517 LV982 Canon IRC5740i Building 3443 3BC00540

LU149 Canon IRC5540i 3 BUILDING 3494 2JV00588

LU130 Canon IRC5540i 3 BUILDING 4488 2JV00523

LU148 Canon imageRUNNER ADV C5540iG3 BUILDING 376 2JV00566

LU054 Canon imageRUNNER ADV C5540iG2 BUILDING 4488 XUT00820

LU047 Canon imageRUNNER ADV C5540iG2 BUILDING 3543 XUT00823

LU046 Canon imageRUNNER ADV C5540iG2 BUILDING 3544 XUT00816

LU049 Canon imageRUNNER ADV C5540iG2 BUILDING 3545 (Fire Dept) XUT00819

LU053 Canon imageRUNNER ADV C5540iG2 BUILDING 4122 XUT00821

LU055 Canon imageRUNNER ADV C5540iG2 BUILDING 3623 XUT00818

LU050 Canon imageRUNNER ADV C5540iG2 BUILDING 3623 XUT00826

LU048 Canon imageRUNNER ADV C5540iG2 BUILDING 3623 XUT00812

LU052 Canon imageRUNNER ADV C5540iG2 BUILDING 3623 XUT00825

LU056 Canon imageRUNNER ADV C5540iG2 BUILDING 4424 (Station 1) XUT00787

LT135 Canon IRC5550i G2 BUILDING 3457 XUL00706

LU051 Canon imageRUNNER ADV C5540iG2 BUILDING 7390 XUT00824

LR669 Canon imageRUNNER ADV C5550iG BUILDING 3494 XLH00601

LQ511 Canon IRC5535iG BUILDING 4488 UXJ00702

LQ46…