Preventative and Emergency Maintenance Services for one Government-owned Sony Biotechnology, Inc. SH800S Cell Sorter

The U.S. Department of Health and Human Services, National Institutes of Health (NIH), National Cancer Institute (NCI), Center for Cancer Research (CCR), Surgery Branch (SB) requires maintenance and firmware updates for one (1) Government-owned SH800S Cell Sorter manufactured by Sony Biotechnology, Inc., 1730 North 1st Street 2NW, San Jose, CA 95112-4508 United States.
The response close date of the notice for this requirement is in accordance with FAR 5.203(b). This acquisition will be processed under FAR Part 12 - Acquisition for Commercial Items and will be made pursuant to the authority in FAR Part 13.106-1(b)(1); and is exempt from the requirements of FAR Part 6. The North American Industry Classification System code is 811219 and the business size standard is $20.5M.
The period of performance shall be for one (1) 12-month base period from the date of award with four (4) 12-month option periods.
The anticipated award shall be firm fixed price.
It has been determined there are no opportunities to acquire green products or services for this procurement.
CONTRACTOR REQUIREMENTS
The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive and emergency maintenance for one (1) Government-owned Sony Biotechnology, Inc. SH800S Cell Sorter (P/N LE-SH800SFP; S/N 4002681). All equipment maintenance shall be performed onsite in accordance with the Original Equipment Manufacturer's (OEM) most current standard commercial maintenance practices. Onsite emergency service shall be provided during standard business hours (defined as 8:00 am - 5:00 pm EST, Monday through Friday, excluding Federal Holidays found at http://www.opm.gov/operating_status_schedules) and extended hours (5:00 pm - 9:00 pm EST, Monday through Friday) for any issue which cannot be resolved remotely. Software and applications service may be performed remotely as applicable. All travel, labor and related charges shall be included. Software updates and support services (technical services, clinical applications support, remote diagnostics) shall be provided remotely as indicated below.
PREVENTIVE MAINTENANCE
The Contractor shall perform three (3) planned preventive maintenance inspections (PMIs) on the SH800S Cell Sorter during each 12-month performance period. Service shall be performed by technically qualified factory-trained personnel. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer's latest established service procedures and technical specifications. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance. Cost for labor, travel, and preventive maintenance kits are included.
EMERGENCY SERVICE
Onsite, emergency repair service visits shall be provided during each 12-month performance period at no additional cost to the Government. Upon receipt of notice that any part of the equipment is not functioning properly, the Contractor shall provide, within twelve (12) business hours, a qualified factory-trained onsite service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for scheduled PMIs. All labor and travel shall be included. The Contractor shall provide an electronic service report within 5 working days detailing work completed and any recommendations for additional work.
REPLACEMENT PARTS
The Contractor shall furnish all required replacement parts at no additional cost to the Government, except for consumables. Parts shall be genuine OEM parts that are new or remanufactured to OEM specifications. Parts shall be delivered within 24 hours, or on the next business day should the request fall on a Friday or a day preceding a Federal Holiday.
SOFTWARE UPDATES/SERVICE
The Contractor shall provide software service and all firmware upgrade/maintenance releases, in accordance with the OEM's latest established service procedures, at no additional cost to the Government. The Contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Upgrades shall be applied remotely if possible. Defective software shall be replaced/re-installed at no additional cost to the Government.
SUPPORT
The Contractor shall have the capability to provide remote, online support.
During standard business hours and extended hours, as defined above, the Contractor shall provide telephone, email, and web access to technical support for troubleshooting of the SH800S Cell Sorter and software, at no additional cost to the Government.
SERVICE EXCLUSIONS
The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this purchase order.
The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this purchase order.
PERSONNEL QUALIFICATIONS
All support/services shall be provided by personnel having a minimum of three (3) years factory training and experience in servicing a SH800S Cell Sorter. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract.
PLACE OF PERFORMANCE:
Service shall be performed at the Contractor's facility. In the event that onsite service is required, service shall be performed at the following location:
NIH, NCI, Surgery Branch
10 Center Drive
Building 10-CRC/Rm 3W-5889
Bethesda, MD 20892
UNIQUE QUALIFICATIONS OF THE CONTRACTOR
The Sony Biotechnology, Inc. SH800S Cell Sorter is critical to the ongoing clinical trial research within the NCI/CCR Surgery Branch in the development of treatments for metastatic cancers using adoptive cell therapy. The consumable parts such as lasers, band-pass filters, mechanical parts, motherboards, O-rings, sample lines, are patented parts only available from the manufacturer, Sony Biotechnology Inc. The equipment must be calibrated accurately and maintained according to the manufacturer's specifications. Any deviation from the design specifications could compromise the integrity of ongoing research studies. Service outages due to equipment failure must be remedied promptly with emergency service to avoid harmful delays to research schedules. The requested services shall be performed by authorized, Original Equipment Manufacturer (OEM) trained service engineers.
Sony Biotechnology, Inc. is the sole provider of preventive maintenance service, emergency service, proprietary firmware maintenance/upgrades, genuine OEM replacement parts, and OEM-trained technical and clinical support for troubleshooting and diagnosing issues that arise during regular operation of the systems. The required services are not authorized through any other entity.
This notice is not a request for competitive quotations. However, if any interested party, especially a small business, believes it can meet the above requirement, it may submit a proposal or quote for the Government to consider. The response and any other information furnished must be in writing and must contain material in enough detail to allow NCI to determine if the party can perform the requirement. All responses and questions must be submitted via email to Adam Hernandez, Contract Specialist at adam.hernandez@nih.gov. Responses are due no later than 1:00 P.M. EST on Monday, February 18, 2019 (02/18/2019). A determination by the Government not to compete this proposed requirement based upon responses to this notice is solely within the discretion of the Government. Information received will be considered solely for determining whether to conduct a competitive procurement. To receive an award, Contractors must be registered and have valid certification in the System for Award Management (SAM) through SAM.gov, and have Representations and Certifications filled out.
Reference: 75N91019Q00030 on all correspondence.
.