PLATINUM SUPPORT AGREEMENT FOR JDL DIGITAL SYSTEM Provide maintenance of the existing equipment, by conducting

This is a solicitation that is set aside for small business. All responses to this solicitation should be sent through email t9o the following: donna.toliver3@va.gov.

Companies quoting must be registered in SAM and must provide the following with their quote:

Full company name and address, P.O.C name and telephone number, and email address. DUNS, Tax ID number.



1. BACKGROUND

JDL Digital Systems Inc. aka Airship provided the Medical Center with a Digital CCTV Surveillance System which monitors all cameras that are placed inside and outside of the medical center. This system has the capabilities to capture the images from the Cameras and downloads them to a Digital Video Recorders. The system has 20 DVR Servers and is able to handle 928 Video Channels. The maintenance of this system is necessary to keep all devices operational, and to conduct preventive issues from arising.

2. SCOPE

The contract is to provide maintenance of the existing equipment, by conducting preventive issues from arising. The warranty will upgrade the system to a more efficient level of reliability; and to provide uninterrupted operational integrity. To have direct support services of the technical team or of a assigned support dealer to facilitate all necessary support of the systems operations during the coverage period including a quarterly system inspection and preventive maintenance schedule to facilitate the systems support needs including regular software updates and client staff acclimation. Also, there will be a migration plan for the direct replacement/upgrade of OOW equipment within that period.