Phone System Maintenance and Support Services for IHS, Lockport Service Unit
Closed Pre-Solicitation Posted
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- Solicitation number
- 75H71526Q00018-SS
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Indian Small Business Economic Enterprise
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- Lockport, New York 14094, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service is conducting market research to identify potential contractors to provide Phone System Maintenance and Support Services for the IHS Lockport Service Unit in Lockport, New York. The procurement seeks vendors capable of delivering comprehensive maintenance and technical support for a Mitel MiVoice Business Phone System, including hardware, software, and integration components such as PBX systems, IP phones, voicemail services, and call routing functionality. Key contractor responsibilities include conducting quarterly preventive maintenance, providing 24/7 remote technical support with on-site dispatch capabilities, maintaining system documentation and backups, and delivering annual refresher training to facility staff. The government will evaluate contractor qualifications based on demonstrated experience with Mitel systems, ability to meet stringent service level agreements with response times ranging from one hour for critical system outages to one business day for routine maintenance, and compliance with HHS IT Security Policy, FISMA requirements, and HIPAA standards. Interested parties must submit written expressions of interest by May 7, 2026, including company information, point of contact details, relevant experience, and certification of Indian Economic Enterprise status where applicable.
This procurement is set aside exclusively for Indian Small Business Economic Enterprises, requiring offerors to meet the definition of an "Indian Economic Enterprise" as defined in HHSAR 326.601 with at least 51 percent Native American ownership and to maintain a System of Award Management registration. The contract period of performance spans one base year from October 1, 2026 through September 30, 2027, with four optional one-year renewal periods extending through September 30, 2031, providing potential for up to five years of continued service delivery. No specific incumbent contractor is identified in this pre-solicitation notice, and no explicit budget ceiling or award value has been disclosed at this early market research stage. Contractor personnel must successfully complete background checks and suitability determinations with compliance to HSPD-12 personal identity verification requirements for any staff requiring unescorted facility access. All service delivery must comply with established performance metrics and include monthly maintenance reports, quarterly system audits, and annual technical assessments as key deliverables.
Notice text
THIS ANNOUNCEMENT IS NOT A SOLICITATION AND IS BEING USED FOR THE PURPOSE OF MARKET RESEARCH ONLY.
Subject: Phone System Maintenance and Support Services for the Indian Health Service, Lockport Service Unit in Lockport, New York
Classification
- Product Service Code: DG11 – IT and Telecom – Network: Telecom Access Services
- Proposed NAICS Code: 811210 – Electronic and Precision Equipment Repair and Maintenance
- SBA Size Standard: $34.0 million
Description
This Sources Sought Notice is a means of conducting market research in accordance with FAR 5.101. The purpose of this notice is to identify potential sources who can provide Phone System Maintenance and Support Services for the Indian Health Service (IHS), Nashville Area Office (NAO), Lockport Service Unit in Lockport, New York.
The Government is seeking input to determine the availability of vendors who meet the definition of an “Indian Economic Enterprise” (HHSAR 326.601), and also/or sources that meet the small business size standards under the associated NAICS. The result of this market research will contribute in determining the method of procurement and acquisition strategy. This notice does not commit the Government to issue a solicitation or make an award.
Description of Services: The Contractor shall provide Phone System Maintenance and Support Services. Refer to attached Statement of Work (SOW) for more detail and requirements.
Estimated Duration of Requirement: Base Year plus four 12-month option years.
Place of Performance: IHS Lockport Service Unit in Lockport, New York.
Instructions to Industry: All capable sources shall express written interest by responding to this sources sought notice via email to courtney.davis@ihs.gov with the following information:
1. Company name, address, email address, website address, telephone number, and business size/type (i.e., small business, 8(a), woman owned, veteran owned, Native American owned, etc.).
2. Company Point of Contact’s Name, telephone number, and e-mail address.
3. System for Award Management (SAM) Unique Entity Identifier (UEI) number, expiration, and registration status. All respondents must register on the SAM located at https://www.sam.gov.
4. Applicable company GSA Schedule number or other available procurement vehicle.
5. Interest/Capability Statement (no more than 1 page)
6. If American Indian/Native American owned business, then complete attached IEE Representation form.
*Responses must be submitted via email to the Primary POC no later than the specified closing date.
Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
Attachments:
• Statement of Work (SOW)
• IEE Representation form (as applicable)
Primary POC:
Courtney Davis
Contract Specialist
courtney.davis@ihs.gov
Files
| File | Type | Posted |
|---|---|---|
| Statement of Work.pdf | ||
| IHS-IEE-Representation-Form_Jan-2022.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Canceled - Phone System Maintenance and Support Services for IHS, Lockport Service Unit | Solicitation | |
| This notice | Pre-Solicitation |
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