Canceled - Phone System Maintenance and Support Services for IHS, Lockport Service Unit

This solicitation has been canceled. The Indian Health Service sought phone system maintenance and support services for its Lockport Health Center in Lockport, New York, under a 100% small business set-aside, with the final proposal deadline of June 26, 2026. Amendment 2, issued June 25, 2026, canceled the solicitation in its entirety; a new solicitation will be issued after the Statement of Work is fully updated.

The procurement was designated NAICS 811210 (Electronic and Precision Equipment Repair and Maintenance) with a $34 million small business size standard. The requirement covered 24/7 remote and on-site maintenance and support for the Mitel MiVoice Business Phone System, including PBX systems, IP phones, firmware updates, voicemail management, call routing, and system backup and recovery. The contract period ran from October 1, 2026 through September 30, 2027 (base year), with four optional one-year renewal periods extending through September 30, 2031, for a potential five-year term.

Contractor personnel were required to comply with HHS IT Security Policy, FISMA requirements, NIST SP 800-53 controls, HIPAA standards, and HSPD-12 personal identity verification. Employees must be U.S. citizens or lawfully admitted permanent residents; those requiring unescorted facility access for more than six months needed favorable suitability determinations before badge issuance. Service Level Agreements specified response times from one hour for critical incidents to one business day for low-priority issues. The contract was to be awarded on a lowest price technically acceptable basis with all-inclusive pricing covering labor, materials, equipment, tools, travel, lodging, per diem, and fringe benefits. Prevailing wage rates applied under Department of Labor Wage Determination 2015-4147 for Erie and Niagara Counties, New York.