Perl virtual queuing system

The National Park Service is seeking quotations for a virtual queuing system to manage visitor standby lines at Pearl Harbor National Memorial in Honolulu, Hawaii. This is a commercial off-the-shelf (COTS) solution that must support visitor self-enrollment through QR codes and kiosks, automated SMS/text notifications with international capability, multilingual functionality, and ADA-compliant interfaces. Key requirements include providing all hardware (touchscreen kiosks, tablets, digital signage, and LCD monitors), software licensing, network connectivity, system integration, staff training, and ongoing technical support during operating hours. The system must handle approximately 5,000 to 8,000 daily visitors with 50% utilizing the virtual queue, process 1.2 to 1.3 million SMS segments annually, and maintain availability across all operating periods. Evaluation will be based on price, technical capability, and past performance, with offerors required to submit technical proposals addressing system architecture, notification capabilities, accessibility features, and implementation approach, along with past performance information from three relevant contracts within the past five years. The quote due date is March 23, 2026 (extended from the original March 19 deadline), with questions and site visit requests due by March 2, 2026, and offerors must maintain active SAM.gov registration at the time of submission.

This is a Total Small Business Set-Aside under NAICS Code 518210 with a $40 million size standard. The contract is being transitioned from the previous contractor (Pacific Historic Parks) to a new operator. While no specific award value or budget ceiling is disclosed, the Government stated it does not have an annual budget cap and will consider designating certain equipment as Government-Furnished Equipment post-award. The base performance period runs from February 1, 2026 to February 1, 2027, with four optional one-year renewal periods extending through March 31, 2031, and an anticipated service start date on or before June 1, 2026. Installation must be completed within 10 to 14 business days, with staff training and integration activities scheduled immediately following. The performance location is Pearl Harbor National Memorial in Honolulu, Hawaii, where the system will operate daily from 7:00 AM to 3:45 PM Hawaii Standard Time.