Patient Flow and Queue Management System - Crownpoint Healthcare Facility
Closed Solicitation Posted
- Solicitation number
- 75H7126Q00216
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Crownpoint, New Mexico 87313, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service, Navajo Area, seeks a commercially available Patient Flow and Queue Management System (ACF Technologies Q-Flow Brand Name or Equal) for the Crownpoint Healthcare Facility Pharmacy Department, with quotations due September 8 at 1000 MD. This is a Total Small Business set-aside under NAICS 541519.
Place of performance is Crownpoint, New Mexico. The system must operate as a standalone application supporting patient check-in, virtual queuing, appointment management, queue monitoring, patient notifications, digital signage, reporting, administrative dashboards, audit logging, and role-based access control. The proposed solution shall not require interfaces to the Electronic Health Record or pharmacy information systems. Contractors must demonstrate successful prior implementation within other IHS facilities and comply with federal cybersecurity requirements and Authorization to Operate standards.
The period of performance runs from October 1, 2026 through September 30, 2027 (base period), with four one-year option periods extending through September 30, 2031. The deliverables include software and licensing, hardware, implementation, installation, system and workflow configuration, testing, training, warranty, maintenance, and technical support.
Evaluation prioritizes Technical Capability and Implementation/Cybersecurity equally as the most important criteria, followed by Past Performance, with Price as the least important factor. Quoters proposing an equal product must demonstrate that the proposed solution meets the salient characteristics identified in the solicitation. The contracting officer is Janice A. Martinez; the information call contact is Marshall Arviso at 505-786-6319. Payment will be made electronically through the Department of Treasury Invoice Processing Platform.
Notice text
The Indian Health Service (IHS), Navajo Area, Crownpoint Healthcare Facility, has a requirement for a commercially available Patient Flow and Queue Management System, ACF Technologies Q-Flow Brand Name or Equal, for the Crownpoint Healthcare Facility Pharmacy Department.
The requirement includes software and licensing, hardware, implementation, installation, system and workflow configuration, testing, training, warranty, maintenance, and technical support necessary to provide a fully operational patient flow and queue management solution. The system will support patient check-in, virtual queuing, appointment management, queue monitoring, patient notifications, digital signage, reporting, administrative dashboards, audit logging, role-based access, and related patient flow management functions.
The proposed solution shall operate as a standalone application within the Crownpoint Healthcare Facility network and shall comply with the operational, performance, cybersecurity, and other requirements identified in the solicitation and Statement of Work (SOW).
The anticipated period of performance consists of a 12-month base period and four (4) one-year option periods.
This acquisition is anticipated to be issued as a Total Small Business Set-Aside under NAICS 541519 – Other Computer Related Services. Quoters proposing an equal product shall demonstrate that the proposed solution meets the salient characteristics identified in the solicitation.
Interested parties shall review the complete solicitation and all attachments for the Government's requirements, quotation submission instructions, and evaluation criteria.
This notice constitutes the solicitation. Quotations shall be submitted in accordance with the instructions contained in the attached RFQ.
Files
| File | Type | Posted |
|---|---|---|
| Sol_75H71026Q00216.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Patient Flow and Queue Management System - Crownpoint Healthcare Facility | Pre-Solicitation | |
| Patient Flow and Queue Management System - Crownpoint Healthcare Facility | Pre-Solicitation |
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