PACS Upgrade service Brand Name

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 9 is soliciting quotes for a Physical Access Control System (PACS) upgrade at the Lexington Veterans Medical Center and its associated Community-Based Outpatient Clinics. The procurement requires replacing 43 ISTAR Edge Generation 1 motherboards with Generation 2 units, updating 26 ISTAR ULTRA firmware versions, providing a CCURE 9000 Software Support Agreement, and developing a comprehensive PACS Maintenance Support Plan. The contractor must be an Original Equipment Manufacturer authorized dealer capable of providing on-site installation and testing, with unlimited service calls featuring a 1-2 hour response time and a 5-year warranty on parts and labor. Evaluation will be based on technical capability, delivery timeline, and pricing, with all proposals required to be submitted via email by December 17, 2025, at 10:00 AM EST. This is a critical upgrade necessary to maintain VA Policy 0730 compliance for door entry controls, as the current panels are no longer supported by the manufacturer and system failure would result in complete operational cessation.

This solicitation utilizes no set-aside designation and is structured as an all-or-none single award firm fixed price contract for one year. The PACS upgrade is time-sensitive, with a completion deadline of February 18, 2026, to ensure uninterrupted security and access control operations across the facility. The contract covers six sites including the Bowling Campus, Sousley Campus, and Community-Based Outpatient Clinics in Berea, Hazard, Morehead, and Somerset, Kentucky. The brand name justification documentation indicates that the requirement is limited to ISTAR products due to existing installed equipment configuration compatibility, with market research identifying potential suppliers including one Service-Disabled Veteran-Owned Small Business and two Large Businesses. The procurement falls under NAICS code 541519 (Other Computer Related Services) with a size standard of $34 million, and performance will take place in Lexington, Kentucky.