ORNG Data and Analog Lines

Amendment #2

- Extending the solicitation closing date

- No other changes

Amendment #1

- Updated PWS removing the new armories at Boardman Range Facility

- Extending the solicitation closing date

- Posted answers to questions as Request for Information

PERFORMANCE WORK STATEMENT (PWS)

Oregon National Guard

Data and Analog Lines, Telecommunications Services

1.0 General:  The Oregon National Guard requires highly available and robust telephone services and data circuits that conforms to the International Telecommunication Union Standardization (ITU-T) for multiple armories across Oregon

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide one flat business line (1FB) services and up to 6 data circuits to multiple armories across the State of Oregon. This service provides access to the public switched telephone service (PSTN). See Technical Exhibit 3 (TE3) – Wire Line Workbook for current site addresses, quantity of lines needed, and available additional features required.

1.2 Background: The Oregon National Guard uses 1FBs and data circuits for access to the (PSTN) for survivable remote station telephony, intrusion detection, and fire life safety. Most of the armories have 200 pair copper to the demarcation (DEMARC) from the Local Exchange Carrier (LEC).

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 1, 12-month, option year.

1.4 General Information:  This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort

1.4.1 Place and Performance of Services: The contractor shall provide services 24 hours a day and 7 days a week including holidays except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at locations designated in attached Wire Line Workbook, TE3. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Unscheduled gate closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Security Requirements:  The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy.  Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.  

1.4.2.1 For contractors that do not require a CAC, but require access to a DoD facility or installation:  Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative). 

1.4.2.2 Communications Security/Information Technology (COMSEC/IT) Security:  All communications with DoD organizations are subject to COMSEC review.  All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.  DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.  Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures.  The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.  The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.2.3  Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.2.4 Protection of Personally Identifiable Information (PII).  The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.2.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training.   Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html

1.4.2.6 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training.  Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/

1.4.2.7 Classified Information. Overarching security requirements and Contractor access to Classified Information shall be in compliance with all agency policies and regulations to include AR 380-67

1.4.3 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.3.1 Key Control. NOTE: No Contractor shall be unescorted or have access to keys of any kind.

1.4.4 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.5 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.  The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services.  The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.  The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.6. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.7 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 1FB: 1 flat business line

2.1.9 Circuits: data circuits for telecom hardwire access

2.1.10 Features: services provided to phone and data that are beyond the base costs of the service

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR                           Army Regulation

AT/OPSEC             Antiterrorism/Operational Security

CM                           Contract Manager

CMRA                     Contractor Manpower Reporting Application

COR                        Contracting Officer Representative

DA                           Department of the Army

DFARS                   Defense Federal Acquisition Regulation Supplement

DoD                         Department of Defense

FAR                         Federal Acquisition Regulation

GFP/M/E/S             Government Furnished Property/Material/Equipment/Services

HQDA                     Headquarters, Department of the Army

HSPD                      Homeland Security Presidential Directive

IS                             Information System(s)

KO                           Contracting Officer

NGB                        National Guard Bureau

OCI                          Organizational Conflict of Interest

PII                            Personally Identifiable Information

POC                        Point of Contact

PRS                         Performance Requirements Summary

PWS                        Performance Work Statement

TE                            Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.  The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Hardware Support:

5.1.1 The contractor shall have a coverage window for 24 hours per day, 7 days per week including holidays.

5.2 Performance Standards: 

5.2.1 Std: 1FB at Multiple locations listed in TE3 Wire Line Workbook with listed features in Wire Line Workbook to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is phone service connections and disconnections

5.2.2 Std: 6 data circuits provided at specified locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is data service connections and disconnections

5.2.3 Std: Response Time

AQL: The required response time on site is 48 hours from time of service call. Response times for off-site maintenance calls should occur within 4 hours of placing a call.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation

Advisory

https://www.acquisition.gov/browse/index/far or

http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement

Advisory

https://www.acq.osd.mil/dpap/dars/dfarspgi/current/ or http://farsite.hill.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.2.1

1FB at all locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

Phone service at each location

Customer Feedback Survey / COR

5.2.2

Data circuits at specific locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

data service at each location

Customer Feedback Survey  / COR

5.2.3

Response Time

The required response time on site is 48 hours from time of service call. Response times for maintenance calls should occur within 4 hours of placing a call.

Customer Feedback Survey  / COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

 PWS Reference / Deliverable Title

Frequency

Number of Copies

Medium/Format

Submit To

1.4.5.6 AT Level 1 Awareness Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.5.10 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.10 Identification Media

Return daily upon employee’s departure from contract performance.

Original(s)

Hard Copy

COR

TECHNICAL EXHIBIT 3

Wire Line Workbook

Oregon Army National Guard

LOCATION

QTY OF LINES Total: 253

Rates

Taxes/Fees/Surcharges

Albany Armory                       3800 Knox Butte Rd        Albany, OR 97321-6514

5

Anderson Readiness Center 3225 State St.                       Salem, OR 97309

9

Ashland Armory                    1420 Main ST                  Ashland, OR 97520

2

Baker City Armory                 1640 Campbell St                    Baker City, OR 97814

4

Bend Armory                              875 SW Simpson Ave         Bend, OR 97702

4

Camp Adair                           39432 Rifle Range Rd    Corvalis, OR 97330

2

Camp Biak                                 8540 SW Cavalry Way      Powell Butte, OR 97753

5

Camp Rilea                             33168 Patriot Way  Warrenton, OR 97146

7

Camp Withycombe                     10101 SE Clackamas Rd Clackamas, OR 97015

22

Camp Withycombe                     15300 SE Minuteman Way Clackamas, OR 97015-9372

3

Central Oregon UTES            2899 HWY 126 East        Redmond, OR 97756

5

Corvallis Armory                   1100 Kings Blvd              Corvallis, OR 97330-2508

5

Grants Pass Armory                   666 Brookside Blvd               Grants Pass, OR 97526

2

Hermiston Armory                  900 SE Columbia Dr Hermiston, OR 97838

7

Hood River                                  1590 12th ST                           Hood River, OR 97031

6

Jackson Armory                      6225 NE Cornfoot Rd  Portland, OR 97218

2

Klamath Falls                          2501 Shasta Way                    6640 Arnold Ave              Klamath Falls, OR 97601

2

Kliever Armory                      10000 NE 33rd Dr                Portland, OR 97211

5

Lane County AFRC                3106 Pierce Parkway Springfield, OR 97477

16

Lebanon Armory                      350 Maple St.                   Lebanon, OR 97355

5

Lebanon Armory                  36646 W Oak Dr             Lebanon, OR

2

Maison Armory                       8801 N Chautaugua Blvd Portland, OR 97217

7

Medford Armory                   1701 S Pacific Hwy           Medford, OR 97501

4

MG George White                   230 Geer Dr                         Salem, OR 97301

10

Milton Freewater Armory  149S Main St. Milton-Freewater, OR 97862

6

Nesmith Armory                  12830 Westview Dr              Dallas, OR 97338

8

Newport Armory                       541 SW Coast Hwy         Newport, OR 97365

3

Ontario Armory               1330SW 4th St                  Ontario, OR 97914

8

Oregon Military Department 1776 Militia Way                  Salem, OR 97309

2

Pendleton Aviation and Armory                                       2100 NW 56th Dr            Pendleton, OR 97801

11

Prineville Armory                     3852 SW Houston Lake Rd Prineville, OR 97754

3

Redmond Armory                      822 Highland Ave              Redmond, OR 97756

4

Roseburg Armory                     111 NW General Ave Roseburg, OR 97470

8

Salem AASF 1                             1111 Airport Rd SE                   Salem, OR 97301

1

Salem Armory                        2310 17th St NE                    Salem, OR 97303

4

Salem Aviation                      1921 Turner rd                    Salem, OR 97302

11

Salem Readiness Center          775 Airport Rd SE               Salem, OR 97301

2

St. Helens Armory                   474 S 7th St                                    St Helens, OR 97051

5

The Dalles Armory                     402 East Scenic Dr                      The Dalles, OR 97058

12

Umatilla Army Depot                 1 Umatilla Army Depot Hermiston, OR 97882

12

Woodburn Armory                1630 Park Ave               Woodburn, OR 97146

6

Data Circuits:

2

Additional Features:

QTY 22

Average usage total:

Hunting (Basic)

Anoymous Call Rejection

Call Forward Busy Line

Call Forward Busy Line Don't Answer

Call Forward Don't Answer

Call Forwarding Variable

Last Call Return

 Call Transfer

Call Waiting

Caller ID Name & Number

Dial Lock

Easy Access w/Voice Mail

Long Distance Alert

Message Waiting Indication

Remote Access Call Forwarding *78

Selective Call Waiting ID

Series Hunting

Three Way Calling

Unistar (Wire Maintenance)

Voice Mail Mailbox (English)

Custom Ringing

DA Call Allowance (6 free)

Amendment #1

- Updated PWS removing the new armories at Boardman Range Facility

- Extending the solicitation closing date

- Posted answers to questions as Request for Information

PERFORMANCE WORK STATEMENT (PWS)

Oregon National Guard

Data and Analog Lines, Telecommunications Services

1.0 General:  The Oregon National Guard requires highly available and robust telephone services and data circuits that conforms to the International Telecommunication Union Standardization (ITU-T) for multiple armories across Oregon

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide one flat business line (1FB) services and up to 6 data circuits to multiple armories across the State of Oregon. This service provides access to the public switched telephone service (PSTN). See Technical Exhibit 3 (TE3) – Wire Line Workbook for current site addresses, quantity of lines needed, and available additional features required.

1.2 Background: The Oregon National Guard uses 1FBs and data circuits for access to the (PSTN) for survivable remote station telephony, intrusion detection, and fire life safety. Most of the armories have 200 pair copper to the demarcation (DEMARC) from the Local Exchange Carrier (LEC).

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 1, 12-month, option year.

1.4 General Information:  This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort

1.4.1 Place and Performance of Services: The contractor shall provide services 24 hours a day and 7 days a week including holidays except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at locations designated in attached Wire Line Workbook, TE3. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Unscheduled gate closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Security Requirements:  The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy.  Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.  

1.4.2.1 For contractors that do not require a CAC, but require access to a DoD facility or installation:  Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative). 

1.4.2.2 Communications Security/Information Technology (COMSEC/IT) Security:  All communications with DoD organizations are subject to COMSEC review.  All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.  DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.  Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures.  The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.  The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.2.3  Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.2.4 Protection of Personally Identifiable Information (PII).  The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.2.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training.   Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html

1.4.2.6 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training.  Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/

1.4.2.7 Classified Information. Overarching security requirements and Contractor access to Classified Information shall be in compliance with all agency policies and regulations to include AR 380-67

1.4.3 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.3.1 Key Control. NOTE: No Contractor shall be unescorted or have access to keys of any kind.

1.4.4 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.5 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.  The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services.  The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.  The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.6. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.7 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 1FB: 1 flat business line

2.1.9 Circuits: data circuits for telecom hardwire access

2.1.10 Features: services provided to phone and data that are beyond the base costs of the service

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR                           Army Regulation

AT/OPSEC             Antiterrorism/Operational Security

CM                           Contract Manager

CMRA                     Contractor Manpower Reporting Application

COR                        Contracting Officer Representative

DA                           Department of the Army

DFARS                   Defense Federal Acquisition Regulation Supplement

DoD                         Department of Defense

FAR                         Federal Acquisition Regulation

GFP/M/E/S             Government Furnished Property/Material/Equipment/Services

HQDA                     Headquarters, Department of the Army

HSPD                      Homeland Security Presidential Directive

IS                             Information System(s)

KO                           Contracting Officer

NGB                        National Guard Bureau

OCI                          Organizational Conflict of Interest

PII                            Personally Identifiable Information

POC                        Point of Contact

PRS                         Performance Requirements Summary

PWS                        Performance Work Statement

TE                            Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.  The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Hardware Support:

5.1.1 The contractor shall have a coverage window for 24 hours per day, 7 days per week including holidays.

5.2 Performance Standards: 

5.2.1 Std: 1FB at Multiple locations listed in TE3 Wire Line Workbook with listed features in Wire Line Workbook to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is phone service connections and disconnections

5.2.2 Std: 6 data circuits provided at specified locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is data service connections and disconnections

5.2.3 Std: Response Time

AQL: The required response time on site is 48 hours from time of service call. Response times for off-site maintenance calls should occur within 4 hours of placing a call.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation

Advisory

https://www.acquisition.gov/browse/index/far or

http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement

Advisory

https://www.acq.osd.mil/dpap/dars/dfarspgi/current/ or http://farsite.hill.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.2.1

1FB at all locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

Phone service at each location

Customer Feedback Survey / COR

5.2.2

Data circuits at specific locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

data service at each location

Customer Feedback Survey  / COR

5.2.3

Response Time

The required response time on site is 48 hours from time of service call. Response times for maintenance calls should occur within 4 hours of placing a call.

Customer Feedback Survey  / COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

 PWS Reference / Deliverable Title

Frequency

Number of Copies

Medium/Format

Submit To

1.4.5.6 AT Level 1 Awareness Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.5.10 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.10 Identification Media

Return daily upon employee’s departure from contract performance.

Original(s)

Hard Copy

COR

TECHNICAL EXHIBIT 3

Wire Line Workbook

Oregon Army National Guard

LOCATION

QTY OF LINES Total: 253

Rates

Taxes/Fees/Surcharges

Albany Armory                       3800 Knox Butte Rd        Albany, OR 97321-6514

5

Anderson Readiness Center 3225 State St.                       Salem, OR 97309

9

Ashland Armory                    1420 Main ST                  Ashland, OR 97520

2

Baker City Armory                 1640 Campbell St                    Baker City, OR 97814

4

Bend Armory                              875 SW Simpson Ave         Bend, OR 97702

4

Camp Adair                           39432 Rifle Range Rd    Corvalis, OR 97330

2

Camp Biak                                 8540 SW Cavalry Way      Powell Butte, OR 97753

5

Camp Rilea                             33168 Patriot Way  Warrenton, OR 97146

7

Camp Withycombe                     10101 SE Clackamas Rd Clackamas, OR 97015

22

Camp Withycombe                     15300 SE Minuteman Way Clackamas, OR 97015-9372

3

Central Oregon UTES            2899 HWY 126 East        Redmond, OR 97756

5

Corvallis Armory                   1100 Kings Blvd              Corvallis, OR 97330-2508

5

Grants Pass Armory                   666 Brookside Blvd               Grants Pass, OR 97526

2

Hermiston Armory                  900 SE Columbia Dr Hermiston, OR 97838

7

Hood River                                  1590 12th ST                           Hood River, OR 97031

6

Jackson Armory                      6225 NE Cornfoot Rd  Portland, OR 97218

2

Klamath Falls                          2501 Shasta Way                    6640 Arnold Ave              Klamath Falls, OR 97601

2

Kliever Armory                      10000 NE 33rd Dr                Portland, OR 97211

5

Lane County AFRC                3106 Pierce Parkway Springfield, OR 97477

16

Lebanon Armory                      350 Maple St.                   Lebanon, OR 97355

5

Lebanon Armory                  36646 W Oak Dr             Lebanon, OR

2

Maison Armory                       8801 N Chautaugua Blvd Portland, OR 97217

7

Medford Armory                   1701 S Pacific Hwy           Medford, OR 97501

4

MG George White                   230 Geer Dr                         Salem, OR 97301

10

Milton Freewater Armory  149S Main St. Milton-Freewater, OR 97862

6

Nesmith Armory                  12830 Westview Dr              Dallas, OR 97338

8

Newport Armory                       541 SW Coast Hwy         Newport, OR 97365

3

Ontario Armory               1330SW 4th St                  Ontario, OR 97914

8

Oregon Military Department 1776 Militia Way                  Salem, OR 97309

2

Pendleton Aviation and Armory                                       2100 NW 56th Dr            Pendleton, OR 97801

11

Prineville Armory                     3852 SW Houston Lake Rd Prineville, OR 97754

3

Redmond Armory                      822 Highland Ave              Redmond, OR 97756

4

Roseburg Armory                     111 NW General Ave Roseburg, OR 97470

8

Salem AASF 1                             1111 Airport Rd SE                   Salem, OR 97301

1

Salem Armory                        2310 17th St NE                    Salem, OR 97303

4

Salem Aviation                      1921 Turner rd                    Salem, OR 97302

11

Salem Readiness Center          775 Airport Rd SE               Salem, OR 97301

2

St. Helens Armory                   474 S 7th St                                    St Helens, OR 97051

5

The Dalles Armory                     402 East Scenic Dr                      The Dalles, OR 97058

12

Umatilla Army Depot                 1 Umatilla Army Depot Hermiston, OR 97882

12

Woodburn Armory                1630 Park Ave               Woodburn, OR 97146

6

Data Circuits:

2

Additional Features:

QTY 22

Average usage total:

Hunting (Basic)

Anoymous Call Rejection

Call Forward Busy Line

Call Forward Busy Line Don't Answer

Call Forward Don't Answer

Call Forwarding Variable

Last Call Return

 Call Transfer

Call Waiting

Caller ID Name & Number

Dial Lock

Easy Access w/Voice Mail

Long Distance Alert

Message Waiting Indication

Remote Access Call Forwarding *78

Selective Call Waiting ID

Series Hunting

Three Way Calling

Unistar (Wire Maintenance)

Voice Mail Mailbox (English)

Custom Ringing

DA Call Allowance (6 free)

PERFORMANCE WORK STATEMENT (PWS)

Oregon National Guard

Data and Analog Lines, Telecommunications Services

1.0 General:  The Oregon National Guard requires highly available and robust telephone services and data circuits that conforms to the International Telecommunication Union Standardization (ITU-T) for multiple armories across Oregon

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide one flat business line (1FB) services and up to 6 data circuits to multiple armories across the State of Oregon. This service provides access to the public switched telephone service (PSTN). See Technical Exhibit 3 (TE3) – Wire Line Workbook for current site addresses, quantity of lines needed, and available additional features required.

1.2 Background: The Oregon National Guard uses 1FBs and data circuits for access to the (PSTN) for survivable remote station telephony, intrusion detection, and fire life safety. Most of the armories have 200 pair copper to the demarcation (DEMARC) from the Local Exchange Carrier (LEC).

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 1, 12-month, option year.

1.4 General Information:  This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort

1.4.1 Place and Performance of Services: The contractor shall provide services 24 hours a day and 7 days a week including holidays except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at locations designated in attached Wire Line Workbook, TE3. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Unscheduled gate closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Security Requirements:  The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy.  Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.  

1.4.2.1 For contractors that do not require a CAC, but require access to a DoD facility or installation:  Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative). 

1.4.2.2 Communications Security/Information Technology (COMSEC/IT) Security:  All communications with DoD organizations are subject to COMSEC review.  All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.  DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.  Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures.  The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.  The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.2.3  Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.2.4 Protection of Personally Identifiable Information (PII).  The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.2.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training.   Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html

1.4.2.6 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training.  Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/

1.4.2.7 Classified Information. Overarching security requirements and Contractor access to Classified Information shall be in compliance with all agency policies and regulations to include AR 380-67

1.4.3 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.3.1 Key Control. NOTE: No Contractor shall be unescorted or have access to keys of any kind.

1.4.4 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.5 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.  The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services.  The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.  The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.6. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.7 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 1FB: 1 flat business line

2.1.9 Circuits: data circuits for telecom hardwire access

2.1.10 Features: services provided to phone and data that are beyond the base costs of the service

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR                           Army Regulation

AT/OPSEC             Antiterrorism/Operational Security

CM                           Contract Manager

CMRA                     Contractor Manpower Reporting Application

COR                        Contracting Officer Representative

DA                           Department of the Army

DFARS                   Defense Federal Acquisition Regulation Supplement

DoD                         Department of Defense

FAR                         Federal Acquisition Regulation

GFP/M/E/S             Government Furnished Property/Material/Equipment/Services

HQDA                     Headquarters, Department of the Army

HSPD                      Homeland Security Presidential Directive

IS                             Information System(s)

KO                           Contracting Officer

NGB                        National Guard Bureau

OCI                          Organizational Conflict of Interest

PII                            Personally Identifiable Information

POC                        Point of Contact

PRS                         Performance Requirements Summary

PWS                        Performance Work Statement

TE                            Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.  The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Hardware Support:

5.1.1 The contractor shall have a coverage window for 24 hours per day, 7 days per week including holidays.

5.2 Performance Standards: 

5.2.1 Std: 1FB at Multiple locations listed in TE3 Wire Line Workbook with listed features in Wire Line Workbook to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is phone service connections and disconnections

5.2.2 Std: 6 data circuits provided at specified locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

AQL: The requirement is data service connections and disconnections

5.2.3 Std: Response Time

AQL: The required response time on site is 48 hours from time of service call. Response times for off-site maintenance calls should occur within 4 hours of placing a call.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation

Advisory

https://www.acquisition.gov/browse/index/far or

http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement

Advisory

https://www.acq.osd.mil/dpap/dars/dfarspgi/current/ or http://farsite.hill.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.2.1

1FB at all locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

Phone service at each location

Customer Feedback Survey / COR

5.2.2

Data circuits at specific locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

data service at each location

Customer Feedback Survey  / COR

5.2.3

Response Time

The required response time on site is 48 hours from time of service call. Response times for maintenance calls should occur within 4 hours of placing a call.

Customer Feedback Survey  / COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

 PWS Reference / Deliverable Title

Frequency

Number of Copies

Medium/Format

Submit To

1.4.5.6 AT Level 1 Awareness Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.5.10 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1

Electronic Submission

COR

1.4.10 Identification Media

Return daily upon employee’s departure from contract performance.

Original(s)

Hard Copy

COR

TECHNICAL EXHIBIT 3

Wire Line Workbook

Oregon Army National Guard

LOCATION

QTY OF LINES Total: 253

Rates

Taxes/Fees/Surcharges

Albany Armory                       3800 Knox Butte Rd        Albany, OR 97321-6514

5

Anderson Readiness Center 3225 State St.                       Salem, OR 97309

9

Ashland Armory                    1420 Main ST                  Ashland, OR 97520

2

Baker City Armory                 1640 Campbell St                    Baker City, OR 97814

4

Bend Armory                              875 SW Simpson Ave         Bend, OR 97702

4

Camp Adair                           39432 Rifle Range Rd    Corvalis, OR 97330

2

Camp Biak                                 8540 SW Cavalry Way      Powell Butte, OR 97753

5

Camp Rilea                             33168 Patriot Way  Warrenton, OR 97146

7

Camp Withycombe                     10101 SE Clackamas Rd Clackamas, OR 97015

22

Camp Withycombe                     15300 SE Minuteman Way Clackamas, OR 97015-9372

3

Central Oregon UTES            2899 HWY 126 East        Redmond, OR 97756

5

Corvallis Armory                   1100 Kings Blvd              Corvallis, OR 97330-2508

5

Grants Pass Armory                   666 Brookside Blvd               Grants Pass, OR 97526

2

Hermiston Armory                  900 SE Columbia Dr Hermiston, OR 97838

7

Hood River                                  1590 12th ST                           Hood River, OR 97031

6

Jackson Armory                      6225 NE Cornfoot Rd  Portland, OR 97218

2

Klamath Falls                          2501 Shasta Way                    6640 Arnold Ave              Klamath Falls, OR 97601

2

Kliever Armory                      10000 NE 33rd Dr                Portland, OR 97211

5

Lane County AFRC                3106 Pierce Parkway Springfield, OR 97477

16

Lebanon Armory                      350 Maple St.                   Lebanon, OR 97355

5

Lebanon Armory                  36646 W Oak Dr             Lebanon, OR

2

Maison Armory                       8801 N Chautaugua Blvd Portland, OR 97217

7

Medford Armory                   1701 S Pacific Hwy           Medford, OR 97501

4

MG George White                   230 Geer Dr                         Salem, OR 97301

10

Milton Freewater Armory  149S Main St. Milton-Freewater, OR 97862

6

Nesmith Armory                  12830 Westview Dr              Dallas, OR 97338

8

Newport Armory                       541 SW Coast Hwy         Newport, OR 97365

3

Ontario Armory               1330SW 4th St                  Ontario, OR 97914

8

Oregon Military Department 1776 Militia Way                  Salem, OR 97309

2

Pendleton Aviation and Armory                                       2100 NW 56th Dr            Pendleton, OR 97801

11

Prineville Armory                     3852 SW Houston Lake Rd Prineville, OR 97754

3

Redmond Armory                      822 Highland Ave              Redmond, OR 97756

4

Roseburg Armory                     111 NW General Ave Roseburg, OR 97470

8

Salem AASF 1                             1111 Airport Rd SE                   Salem, OR 97301

1

Salem Armory                        2310 17th St NE                    Salem, OR 97303

4

Salem Aviation                      1921 Turner rd                    Salem, OR 97302

11

Salem Readiness Center          775 Airport Rd SE               Salem, OR 97301

2

St. Helens Armory                   474 S 7th St                                    St Helens, OR 97051

5

The Dalles Armory                     402 East Scenic Dr                      The Dalles, OR 97058

12

Umatilla Army Depot                 1 Umatilla Army Depot Hermiston, OR 97882

12

Woodburn Armory                1630 Park Ave               Woodburn, OR 97146

6

New Armory Locations

Boardman Range Facility

4

Data Circuits:

2

Additional Features:

QTY 22

Average usage total:

Hunting (Basic)

Anoymous Call Rejection

Call Forward Busy Line

Call Forward Busy Line Don't Answer

Call Forward Don't Answer

Call Forwarding Variable

Last Call Return

 Call Transfer

Call Waiting

Caller ID Name & Number

Dial Lock

Easy Access w/Voice Mail

Long Distance Alert

Message Waiting Indication

Remote Access Call Forwarding *78

Selective Call Waiting ID

Series Hunting

Three Way Calling

Unistar (Wire Maintenance)

Voice Mail Mailbox (English)

Custom Ringing

DA Call Allowance (6 free)