Solicitation PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Oregon National Guard Data and Analog Lines, Telecommunications Services

1.0 General: The Oregon National Guard requires highly available and robust telephone services and data circuits that conforms to the International Telecommunication Union Standardization (ITU-T) for multiple armories across Oregon

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide one flat business line (1FB) services and up to 6 data circuits to multiple armories across the State of Oregon. This service provides access to the public switched telephone service (PSTN). See Technical Exhibit 3 (TE3)

– Wire Line Workbook for current site addresses, quantity of lines needed, and available additional features required.

1.2 Background: The Oregon National Guard uses 1FBs and data circuits for access to the (PSTN) for survivable remote station telephony, intrusion detection, and fire life safety. Most of the armories have 200 pair copper to the demarcation (DEMARC) from the Local Exchange Carrier (LEC).

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 1, 12-month, option year.

1.4 General Information: This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort

1.4.1 Place and Performance of Services: The contractor shall provide services 24 hours a day and 7 days a week including holidays except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at locations designated in attached Wire Line Workbook, TE3. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Unscheduled gate closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.2.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.2.2 Communications Security/Information Technology (COMSEC/IT) Security: All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.2.3 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.2.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.2.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html

1.4.2.6 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/

1.4.2.7 Classified Information. Overarching security requirements and Contractor access to Classified Information shall be in compliance with all agency policies and regulations to include AR 380-67

1.4.3 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.3.1 Key Control. NOTE: No Contractor shall be unescorted or have access to keys of any kind.

1.4.4 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.5 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.6. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.7 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 1FB: 1 flat business line

2.1.9 Circuits: data circuits for telecom hardwire access

2.1.10 Features: services provided to phone and data that are beyond the base costs of the service

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services

HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services

(GFP/M/E/S):

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Hardware Support:

5.1.1 The contractor shall have a coverage window for 24 hours per day, 7 days per week including holidays.

5.2 Performance Standards:

5.2.1 Std: 1FB at Multiple locations listed in TE3 Wire Line Workbook with listed features in Wire Line Workbook to provide hardware support through on-call status to connect or disconnect service AQL: The requirement is phone service connections and disconnections

5.2.2 Std: 6 data circuits provided at specified locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service AQL: The requirement is data service connections and disconnections

5.2.3 Std: Response Time

AQL: The required response time on site is 48 hours from time of service call.

Response times for off-site maintenance calls should occur within 4 hours of placing a call.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation Advisory https://www.acquisition.gov/browse/index/far or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement

Advisory https://www.acq.osd.mil/dpap/dars/dfarspgi/current/ or http://farsite.hill.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom

5.2.1

1FB at all locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service

Phone service at each location

Customer Feedback Survey

/ COR

5.2.2

Data circuits at specific locations listed in TE3 to provide hardware support through on-call status to connect or disconnect service data service at each location

Customer Feedback Survey

/ COR

5.2.3 Response Time The required response

time on site is 48 hours from time of service call. Response times for maintenance calls should occur within 4 hours of placing a call.

Customer Feedback Survey

/ COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.6 AT Level 1

Awareness Training

Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.5.10 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.10 Identification

Media

Return daily upon employee’s departure from contract performance.

Original(s) Hard Copy COR

TECHNICAL EXHIBIT 3

Wire Line Workbook Oregon Army National Guard

LOCATION

QTY OF LINES

Total: 253 Rates Taxes/Fees/Surcharges

Albany Armory 3800 Knox Butte Rd Albany, OR 97321-6514

Anderson Readiness Center 3225 State St.

Salem, OR 97309

Ashland Armory 1420 Main ST Ashland, OR 97520

Baker City Armory 1640 Campbell St Baker City, OR 97814

Bend Armory 875 SW Simpson Ave Bend, OR 97702

Camp Adair 39432 Rifle Range Rd Corvalis, OR 97330

Camp Biak 8540 SW Cavalry Way Powell Butte, OR 97753

Camp Rilea 33168 Patriot Way Warrenton, OR 97146

Camp Withycombe 10101 SE Clackamas Rd Clackamas, OR 97015

Camp Withycombe 15300 SE Minuteman Way Clackamas, OR 97015-9372

Central Oregon UTES 2899 HWY 126 East Redmond, OR 97756

Corvallis Armory 1100 Kings Blvd Corvallis, OR 97330-2508

Grants Pass Armory 666 Brookside Blvd Grants Pass, OR 97526

Hermiston Armory 900 SE Columbia Dr Hermiston, OR 97838

Hood River 1590 12th ST Hood River, OR 97031

Jackson Armory 6225 NE Cornfoot Rd Portland, OR 97218

Klamath Falls 2501 Shasta Way 6640 Arnold Ave Klamath Falls, OR 97601

Kliever Armory 10000 NE 33rd Dr Portland, OR 97211

Lane County AFRC 3106 Pierce Parkway Springfield, OR 97477

Lebanon Armory 350 Maple St.

Lebanon, OR 97355

Lebanon Armory 36646 W Oak Dr Lebanon, OR

Maison Armory 8801 N Chautaugua Blvd Portland, OR 97217

Medford Armory 1701 S Pacific Hwy Medford, OR 97501

MG George White 230 Geer Dr Salem, OR 97301

Milton Freewater Armory 149S Main St. Milton- Freewater, OR 97862

Nesmith Armory 12830 Westview Dr Dallas, OR 97338

Newport Armory 541 SW Coast Hwy Newport, OR 97365

Ontario Armory 1330SW 4th St Ontario, OR 97914

Oregon Military Department 1776 Militia Way Salem, OR 97309

Pendleton Aviation and Armory 2100 NW 56th Dr Pendleton, OR 97801

Prineville Armory 3852 SW Houston Lake Rd Prineville, OR 97754

Redmond Armory 822 Highland Ave Redmond, OR 97756

Roseburg Armory 111 NW General Ave Roseburg, OR 97470

Salem AASF 1 1111 Airport Rd SE

Salem Armory 2310 17th St NE Salem, OR 97303

Salem Aviation 1921 Turner rd Salem, OR 97302

Salem Readiness Center 775 Airport Rd SE

St. Helens Armory 474 S 7th St St Helens, OR 97051

The Dalles Armory 402 East Scenic Dr The Dalles, OR 97058

Umatilla Army Depot 1 Umatilla Army Depot Hermiston, OR 97882

Woodburn Armory 1630 Park Ave Woodburn, OR 97146

New Armory Locations Boardman Range Facility

Data Circuits: 2

Additional Features:

QTY 22

Average usage total:

Hunting (Basic) Anoymous Call Rejection Call Forward Busy Line Call Forward Busy Line Don't Answer Call Forward Don't Answer Call Forwarding Variable Last Call Return Call Transfer

Call Waiting Caller ID Name & Number Dial Lock Easy Access w/Voice Mail Long Distance Alert Message Waiting Indication Remote Access Call Forwarding *78 Selective Call Waiting ID Series Hunting

Three Way Calling Unistar (Wire Maintenance) Voice Mail Mailbox (English) Custom Ringing DA Call Allowance (6 free)