Open text extream license

The Internal Revenue Service is seeking a new vendor to provide annual support and maintenance services for OpenText Exstream perpetual licenses purchased in 2024. The scope includes supporting a comprehensive portfolio of licenses including Production Kits, Unlimited Transactions, Interactive Empower Production licenses, Admin & Communications Designer licenses, Content Author licenses, and Experience Cloud Foundation licenses across both production and non-production environments. The IRS requires "OT Support" services, defined as the annual support and maintenance program offered either directly by OpenText or through a Limited Reseller, to replace their current vendor whose work concludes in August 2025. The procurement will be evaluated using the Lowest Price Technically Acceptable (LPTA) method. All quotes are due by 4:00 PM EST on September 10, 2025, with questions to be directed to Gregory Lombardozzi, Contract Specialist, at Gregory.j.Lombardozzi@irs.gov.

This opportunity is designated as a 100% Small Business Set-Aside under NAICS code 541511 (Custom Computer Programming Services) with a size standard of $34 million. The contract structure indicates a firm-fixed price procurement with an anticipated five-year period from August 2024 through August 2029, though the pricing proposal shows consistent annual maintenance fees of $400,000 from September 2025 through April 2030. The scope encompasses support for specific quantities including 1 Production Kit, 50 Interactive Empower Production licenses, 100 Admin & Communications Designer licenses, 100 Content Author licenses, 30 Designer licenses, and various non-production kits and licenses totaling several hundred individual license units. Performance will take place in Linthicum Heights, Maryland, and contractors must comply with extensive cybersecurity requirements including FISMA compliance, multi-factor authentication, and strict data protection protocols for handling IRS information systems.