Omnichannel Customer Communication Software for the Defense Commissary Agency
Closed Pre-Solicitation Posted
- Solicitation number
- HQC007-19-Q-0006
- Agency
-
Defense Commissary Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- Not on record
- Place of performance
- 1300 E Avenue Fort Lee, Virginia 23801, United States
Notice details come from SAM.gov. Updated .
Notice text
2 versions
Update #2 · Latest ·
The purpose of this amendment is to:
1) Post answers to questions submitted by vendors in response to the Omnichannel Customer Communication Software Sources Sought notice.
2) Extend the deadline for Receipt of Responses to Wednesday, February 6, 2019 at 4:00 PM EST.
.
Update #1 ·
The Defense Commissary Agency (DeCA) is seeking information for potential sources to provide DeCA a SaaS cloud solution for omnichannel customer communication, including CRM and multichannel marketing. DeCA will modernize and strengthen its ability to engage with customers, build relationships with them and gain insights from this. The solution shall include initial system configuration support, training to super-users and customer service representatives at DeCA headquarters and provide continued system support over the lifecycle of the service.
This Sources Sought will be used to determine the availability and technical capability of businesses to provide the required products and/or services. In addition, the market research will assist the Agency in identifying interested and capable sources.
.
Files
| File | Type | Posted |
|---|---|---|
| HQC00719Q0006_Questions_and_Answers_(rev).pdf | ||
| SOURCES_SOUGHT_-_Omnichannel_Customer_Communication_SW.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity