HQC00719Q0006_Questions_and_Answers_(rev).pdf

Questions & Answers – Sources Sought (HQC007-19-Q-0006)

1. Can companies from Outside USA apply for this? (for example: India or Canada)

a. Indian and Canadian firms may submit responses for the respective Sources

Sought; however, any future offers will be evaluated in accordance with FAR Subpart 25.5 – Evaluating Foreign Offers (Supply Contracts).

2. Can we perform the tasks outside USA? (i.e India or Canada)

a. Yes, there are many countries with which the United States has a trade agreement.

Again, offers will be evaluating in accordance with FAR Subpart 25.5.

3. Can we submit the proposals via email?

a. At this time we are seeking responses to the RFI, not accepting offers. However, interested parties are encouraged to submit their capability statement in accordance with the Omnichannel Customer Communication SW (Sources Sought).

4. RFI indicates that DeCA has a current Service Cloud solution. Are you looking to replace it? Is the current solution not meeting your requirements or are you looking for support to fully implement the Service Cloud solution.

a. DeCA’s current cloud CRM solution will end in July and DeCA will seek to procure a Service Cloud solution to continue receiving Service Cloud CRM support.