Okta Operations and Maintenance (O&M) Services

The Health Resources and Services Administration has awarded a sole-source task order to Deloitte Consulting, LLC for Okta Operations and Maintenance Services under the NIH NITAAC CIO-SP3 Government-Wide Acquisition Contract, with an estimated value that is redacted.

The justification invokes FAR 16.507-6(b)(2), the unique or highly specialized services exception, on the basis that Deloitte is the only contractor capable of providing required services at the necessary quality level. The Okta Federated Identity Hub serves as HRSA and HHS's enterprise authentication and identity federation platform supporting secure access to mission-critical applications. Market research confirmed that no other NITAAC CIO-SP3 holder or commercially available source possesses equivalent operational knowledge of HRSA's production Okta environment, its complex HSPD-12 infrastructure dependencies, enterprise application integrations, established federation trust relationships, and agency-specific identity governance configurations. The justification emphasizes that transitioning to a successor contractor would require substantial duplication of effort, introducing approximately 30 percent increased implementation costs, significant schedule delays, and unacceptable operational and cybersecurity risks.

The task order is firm-fixed-price for a 12-month base period from July 25, 2026 through July 24, 2027, with potential extension under FAR 52.217-8. Services include comprehensive operations and maintenance support, system administration, single sign-on management, identity federation integrations (SAML and OpenID Connect), user provisioning and deprovisioning, identity lifecycle management, system monitoring, incident response, and troubleshooting. The contractor must maintain compliance with HSPD-12, FIPS 201, Federal Identity Credential and Access Management policies, FISMA, and NIST cybersecurity requirements. The contracting officer certified price reasonableness based on an Independent Government Cost Estimate developed from prior contract performance, current labor categories, and market rates. This notice was posted to SAM.gov on July 29, 2026 and must remain posted for a minimum of 30 days.