Office of Refugee Resettlement (ORR), Case Coordination Program

This pre-solicitation notice seeks proposals for case coordination services to support the Department of Health and Human Services Office of Refugee Resettlement's Unaccompanied Alien Children program. Case coordinators will provide child welfare recommendations and ensure prompt and safe release of children to sponsors. Proposals are due June 12, 2020 and award is expected September 1, 2020. Contractors must have two years of relevant experience and maintain caseloads of no more than 85 children. Evaluation will consider project management approach, staffing plan, and performance metrics for timeliness and satisfaction.

There is no set-aside designated. Services will cover 14 states and territories housing over 14,500 children. The single-award contract has a one-year base period and four one-year options. The contractor must provide project management, staffing, and regular performance reporting to measure metrics such as timeliness and satisfaction over the potential five-year period of performance.