Nortel Switch Maintenance

The Department of the Navy Naval Supply Systems Command (NAVSUP) is seeking a contractor to provide Extended Service Plan (ESP) maintenance for Nortel/Meridian telecommunication switches located at Naval Support Activity Souda Bay in Crete, Greece. The Sources Sought notice requires potential contractors to submit capability statements by February 2, 2025, at 1500 hours EST, with specific formatting requirements including a 10-page maximum and 10MB size limit. Vendors must demonstrate technical expertise in maintaining specific Nortel equipment, including a DMS 100/200 switch and SL-1 Option 61C switch, with capabilities for 24x7x365 technical support, emergency response, and remote maintenance. Contractors will need to provide rapid technical assistance, with emergency response times of 1 hour and part replacement within 24 hours, and must possess appropriate certifications for troubleshooting NORTEL systems. Respondents must include detailed company information, including socio-economic size, contact details, and UEI/Cage Code.

The contract will cover a four-year period from April 1, 2025, to March 31, 2029, consisting of a base year and three option years. There is no specific set-aside designation for this opportunity, meaning it is open to all qualified vendors. Contractors will be responsible for obtaining all necessary technical representative status, licenses, permits, and authorizations required for performing work in Greece. The scope of work includes comprehensive maintenance services for telecommunication infrastructure, including remote diagnostics, patch administration, and repair/replacement of system components. Vendors must be prepared to provide DISA Joint Interoperability Test Command certified solutions and demonstrate the ability to ship replacement parts via FEDEX, with routine technical assistance requests requiring a 4-hour response time and repaired items to be returned within 21 days. While no specific budget range is indicated, the contract requires significant technical capabilities and readiness to support critical communication infrastructure in a overseas military installation.